J.Crew

Best time to shop at J. Crew is summer and xmas time. They often have the best deals there! I still remember scored a petite blazer at this store during Xmas for under $ 80!!!

I have been dropping by this Jcrew for 10 years now but really prefer shopping online over interacting with the employees. Since my poor teenage years I’ve always noticed for the most part this Jcrew employs the most out of touch people. The items are often in disarray or unavailable in the size you need, questions are answered in monotone. If you are lucky you’ll get some side eye or an insincere smug smile. Snobby, condescending, and elitist attitudes are ubiquitous here. Does Jcrew require these traits for employment?
I wouldn’t recommend doing an online return here because as you are helped you’ll like be treated with silence or spoken to like a low class citizen…
Finally, Ricardo. You are the reason I am writing today. Jcrew now refuses 15% student discounts on sale items with extra 50% off. Fine. I simply expressed to him it would be nice if jcrew could combine this sale with student discount… as I was signing for the item. He becomes defensive saying that what I am paying is already very good price and that they can’t do the student discount for me because the sale is already good like I was an idiot and didn’t understand anything about shopping. All instigated by my expressing something «in theory“would be nice. In addition, because I’m unsure of the sales return policy in store so I asked if sale items are returnable. He frowns, wrinkles his face and offers me an exasperated «NO.» Sorry I offended you Ricardo. Bye.
So one star because I can never find the thing i want in my size and for sucky employees.

Let me start off with the fact that before I moved to this area, I used to shop at J. Crew all the time. After trying out this store several times, I’m extremely disappointed with how unorganized and messy this store is. Staff don’t greet as you walk in the door and I had to hunt down a sales person to try something on, along with waiting about 10 minutes for one to go and find another size – which she forgot about and apologized — but the store wasn’t busy and it wasn’t a good excuse. I’ll drive myself across LA to go to another store then set foot in this one again.

Why can’t we give 0 stars!!! Drove to this store to return a Christmas gift and was met by the rudest staff ever!!! They couldn’t find my purchase despite giving them my debit card that I used to purchase it with. Then assumed I’d made the purchase on-​line so they wasted a bunch of time. Then, because I couldn’t find the receipt they wanted to give me store credit even though I wanted something else at Banana Republic (an awesome staff and store by the way). I literally had to dump my entire bag out on the counter and finally found the little magical piece of paper that allowed them to give me my money back. But OH! then they wanted to put the money back on the debit card they said they couldn’t confirm the purchase was made with. When I asked how this was possible — they said they’d just take my word for it. Hmmmm so you’ll take my word for some things? but not others? You’ll attempt to force shoppers to shop at your store instead of providing great service and great clothes that make customers want to shop here… Dumb JCrew… get it together!!!

Sadly this location doesn’t carry petite sizes, but don’t let that stop you from getting stuff you want! The sale associates here are extremely helpful and nice. If an item you’re looking for is not available in store, in my case no petite sizes, they’ll call other stores to check if the item is in stock and will have it shipped to you for FREE! J. Crew online charges $ 5 for shipping or free for orders $ 150+. It was so convenient to have someone do all that for me. Orders were placed over the «red phone». Be sure to ask/​mention deals since orders placed on the red phone will be the selling price of the item. Please get whoever is helping you to inform the other person on the line!
Normally online there’s always a 25−30% off all original price items or outwear offer but I notice that offer is not advertise in the store. I was already planning to use the student discount (15%) with my purchases, but I couldn’t hold back and asked the sale associate that helped me (Gus) if I was able to get any more type of discount since I notice there was a deal online. Basically J. Crew price match! All this time, how did I not know that!!! I was able to save much more than I expected!
As for discounts, you can’t combine them (ex. 30% off outwear + 15% student discount) unless you are purchasing sale items which normally is always marked as (take an additional 40% off). If you’re buying sale items, you can apply the student discount which is 15% off on top of the 40% you’ve already taken. If you are no longer a student but still have your ID laying around, give it a try. An employee from a different store (Americana at Brand) informed me that as long as you still look like the person on the ID then you’ll get the additional 15%. It’s worth a shot.

Its sad but true,
The GM at this store has an attitude problem.
I have shopped a lot at this J. Crew (I have a Crew Card) and even had a personal shopper, but that lady Claudia would always tell him to hurry up with me and make me feel really uncomfortable. Like I was a burden to the company. They really need a friendly manager who loves the customers and the employees. Not a Disney villain. She is only there for the paycheck.

I am so glad I no longer work for this company. I am extremely disappointed with how I was treated specifically at this jcrew today. Since today was my last day of employment I decided to take advantage and purchase a few items and decided to go here. Claudia (manager) was rude when she first came and introduced herself. She lets me know of their policy that I have to introduce myself at the beginning in a very sassy attitude (which yea I didn’t let her know -.-). What I hated about this company was they always let us know that the client goes first. I waited till every customer got checked out until she was able to check me out. No conversation made, the whole time she was talking to her employee. The most conversation she made was to ask for my employee number and name. Thank you Claudia for letting me realize I made the right decision in leaving jcrew.

I come this store all the time and have always had a pleasant experience. But, I went in with a coworker yesterday afternoon and customer service was awful. I asked a couple questions about the jewelry and she was very condensing in her tone to both me and my friend. I was contemplating making a complaint to the manager, as my coworker and I were in awe about how rude she was to us… When I was making my purchase at the counter, the same «lady» lingered around so I asked the cashier if that was the manager… she said yes! She was so rude, she should be ashamed of herself… smh

I like the store. Service was helpful, but I have to agree with the other reviewer on here. I felt like I was being watched from the moment I walked in. Gentlemen in the back was friendly, but the lady at the front not very welcoming.
As soon as I got to the back, where the men’s section is; I hear the employee talking on his ear piece saying «yes, he’s back here.» «The guy who just walked in.»
I was dressed conservatively casual and clean shaven if you are wondering if I looked sketchy.
I don’t like feeling monitored while I’m shopping. I also noticed security in a suit standing at the entrance. Looks like they have a theft issue. At least I’m not the only one that got that uncomfortable impression here.

This is a great place to find the latest J. Crew styles and the staff are fantastic. Always attentive, always checking on you. I got taken care of by multiple staff and they all are super helpful. Whether you buy something or not, they treat the customers well and the great styles and comfort really blow away Gap, Banana, and Abercrombie (where arrogance and «too cool for you» is sickening).

First off, I love J Crew. The brand has come a long way over the last decade. From being stuffy-​prep wear of moderate craftsmanship for boring suburbanites to Italian fabrics innovatively manufactured in Asia for an affordable consumer price in a chic urban design aesthetic for thirty and forty-​somethings. Mickey Drexler, the CEO of J Crew used the same strategy for Banana Republic when he was the CEO of Gap Inc. and so, needless to say he has redefined consumer clothing so that well designed products with high end materials are accessible to the middle class. It’s brilliant. J Crew alone gets five stars from me. However this review is for the Pasadena location.
It goes without saying that this location, in terms of cleanliness is superior. The staff are all very polite and as helpful as can be. And lastly, they typically have a decent stock. That being said I do feel a bit uncomfortable in the way the store is laid out. Like most stores of this nature, the men’s section is stuffed away in the corner and dimly lit. I have to trek through what seems like miles of women’s clothing to get to the back. Once back there I often feel bombarded by the overly helpful staff. They are always polite and do their best to answer questions, however, when I’m purchasing slacks at $ 200 a pop I want to have all of my questions answered. Maybe that’s too much to ask? Aside from the abundance of unneeded attention I often feel as if I’m being watched closely. Maybe this location has a theft problem, because I feel as if I’m always under suspicion here. It is what it is but I hate to be scrutinized while I’m dropping a bit of cash on clothing. Shopping like this should be a pleasant experience, not an exercise in self awareness.
Other than the above said, I like this store. It’s a great addition to blossoming Old Town Pasadena. That and it doesn’t create air pollution like some of the other stores (A&F stop moping the floors with your awful smelling perfumes, I hate choking on the air when I walk by).

If I could afford it, I would make this store my entire wardrobe. Their styles are always classy, sophisticated, trendy and well made. I’m always drawn to their well designed window displays. My favorite pieces are their outerwear and jewelry pieces. They always have unique finds here. They even have a pretty good sales section to the back. The salespeople are always available and easy to find. Anytime I am looking for something particular or have any questions on their products they are very helpful. Love the spacious layout of this store. Everything is very organized and has a theme.

Been in a JCrew craze lately so I felt I needed to at least review one location.
This location is essentially perfect since its in the heart of old town pasadena where all the shops are. Only thing that bugs me is that I like to park in the free 2 hour structure and getting to this store means crossing a street or two and walking a block on hot Cali days (I’m lazy. I know…)
The store itself is spacious with different rooms for different types of clothing. The staff were friendly and very willing to help me when asked. And almost forgot. the biggest perk? Their 10% student discount!

Although I miss hitting «Liquor Store» and Men’s Store concepts by J Crew. I have to say, the service and attention I get at the Pasadena location is quite pleasant. Now, I by no means expect any of my Unilocal friends nor you the reader to recognize that every time I check in here, I am rather inebriated and being extremely impulsive. The fact that these salespeople can take full advantage and up-​sell me but chose to show restraint is my favorite piece of this sartorial puzzle. I’m a tough sell actually and was recently told I’m rather unapproachable so perhaps that plays into this customer experience. Nevertheless, I will continue to spiral down this alcohol infused vortex of retail therapeutics and stay on task when crunk on Colorado. Just keep providing the right assortment and off– retail pricing so that I may justify it come daybreak. I’m gonna like the way I look, I guarantee it while in store and feeling no pain. P. S. I browse the women’s section upon every visit, simply due to the fact that much like my staple Ralph Lauren addiction, ladies in J Crew are more appealing to me than anything Victorias Secret can offer. Bye now… BUY NOW!

This is a great location for J Crew which is one of my favorite major retailers. The service here is always impeccable and they run the 50% off sale items deal quite often. They also quite readily take my Music Teacher’s Association of California card for the education discounts (15% off for all educators and students). Such a great deal.
Even during sales the sizing choices aren’t bad. Both my bridesmaids were able to find their sizes here for a vegan dress for my wedding. It was a fun time shopping here for those and I haven’t had a bad experience yet any other time.

J. Crew is a one stop shop for women’s, men’s, and children’s clothing. They’ve got something nice for everyone.
If you’re looking for trendy it’s not here because the style here is simplistic with a bountiful assortment of color. You’ll find a clothing article in like six different colors. Nonetheless, the clothes fits well and makes you feel good.
The store itself was spacious and stocked well; with plenty of sizes to choose from. The staff were nice, approachable, and very keen on helping in case I needed something. Plus there was a 40% discount off marked down clothing, and an additional 15% off with a student ID. I bought a nice shirt. Be aware, prices can be a little steep though, so if you’re shopping on a budget you might want to go elsewhere. If money’s not an issue go right ahead and find something you can look good in.
Overall, great experience shopping and with customer service.

Lately I’ve been going into J Crew a lot. This season, there is a bunch of fabulous jewelry, shies and tops. This store is always stocked up with all the sizes. The sale section in the back is just amazing! This weekend was an additional 40% all sale items and there was just a huge selection of sale items.

Biggest J. Crew I know of. The staff is so awesome and helpful with everything.

Came in to return items purchased online. They were from three separate orders — 2 CCs, 1 gift card purchase. I do this all the time and it’s never been a problem until today. The girl at the counter acted annoyed while processing the returns, and then actually rolled her eyes at me when I asked her if she’d mind recycling the shipping box I’d brought in. «Um, no, I can throw it out.» Rolls her eyes.
I’m not a demanding patron. I wouldn’t have asked her to dispose of the box for me if I hadn’t had every other jcrew associate at every other store offer to do the same when I’ve brought in an online return. It was a pretty stark 180 from an overwhelmingly positive customer service experience I’ve had with jcrew at other brick-​and-​mortar stores and on the phone/​online.
The other thing about this location is that the selection is pretty lacking, for guys and girls both. Your best bet in LA for jcrew is The Grove. If you’re looking for something close to Pasadena, skip this location and hit the one at the Americana in Glendale.
The second star is for the dude in the men’s section in the back. He was helpful and friendly. Otherwise, 1 star.

Always an orderly store. Today, the sales floor associates were quite helpful, asking if they could get a fitting room started or a certain size looked-​up — either at this store or another. Today, however, the associate ringing up customers was not amiable — no simpatico.
Overall, a great shopping and must stop whilst in Old Town Pasadena.