Hope Cafe & Catering at Kilroy’s

We buy their burritos from Charlie’s Coffee in South Pasadena, and both the veggie and the bacon burritos are excellent! The salsa is superior, texture and taste, and if you need it hotter like me at times just add some tapatio and it’s perfect. Surprised not to see more of the products around at other shops.

Our company (not my decision) orders from here often, and man their catering is pretty bad. Here’s what I’ve tried, and let me tell you, they failed:
–Lemon chicken– really dry, stale and overcooked
–Salmon– also dry, stae
–Pesto cream penne pasta– didn’t think this would be possible, but it tasted like plain pasta (w/​o any sauce), which means the sauce was absolutely tasteless. Might as well put no sauce.
–Definitely other dishes were also as bad, though I don’t remember the specific dishes
–Grilled veggies– salty!
–Brownie & peanut butter bars– SALTY
The cookies are ok.

Delicious! I just came from a work meeting and Hope Café had catered the lunch. We had a selection of sandwiches and salads. Everything looked fresh and well presented. Even better was the taste of the food. Since we only each got 1 I opted for the Gourmet Poirier salad. I loved it. The lettuce was crisp and the chicken perfectly seasoned. It even came with desert which was a gourmet oatmeal cookie. I’m not even a fan of oatmeal cookies and I inhaled it.
I really liked the food as did everyone else at our meeting so we will definitely be calling again. Keep up the great food. Highly recommend and prices are reasonable.

Roast beef sandwich-​very bad. Cold. Little lettuce. Two thin slices of tomatoes. Dry roll. Salty roast beef. Okay provolone cheese.

My wedding was March 21 2015 and I am so happy we had Tony and his team cater our wedding. We did a tasting months prior to wedding date and everything we tasted was great! Tony made the whole process so easy and appreciate anytime I had a question I would email him and he would quickly respond. Everyone at the wedding commented it wasn’t «wedding food» and I happily agree from appetizers to main course everything was excellent! Great quality and even better taste… I know who to call on now for all my catering needs!!!

I was pleased with the food and The Chef is very hands on and delivers personally which I really appreciate. I have set him up as vendor for our company and will be using her to cater for us on a regular basis.

Let me start off by saying I was planning on rating this experience a 1 star. I will elaborate on why that was going to be the case and why it has increased.
I am a volleyball coach and to celebrate our team making it to the playoffs our vice principal decided to buy a sandwich for the team and coaches. We have previously ordered from Kilroy’s twice with a groupon ($ 49 for $ 100 at the store) for the 6ft sandwich and he had no troubles with those. He again ordered one and was informed that he could not order the sandwich because it was his third time by Jenny and the groupon states «Limit 2 per person, may buy 1 additional as a gift. Valid only for option purchased. 48hr advance order required.»
I was then gifted the groupon and attempted to place the order at 10:14 am for delivery at 12:45 pm on Friday. Again Jenny answered and after I told her the delivery address and she immediately changed to a rude tone. I explained it was a gift to me and she started to come out with excuses. First saying that I could not until I explained that I was gifted the groupon. After that she then said «You can’t order because you need to place the order 48hrs beforehand». I then explained I am ordering at 10:14 am on a wednesday for an order at 12:30 pm on a friday which is 50hrs beforehand. She then said I will call you back out of the blue while I was asking a question and hung up on me. This is the reason why I was going to rate Kilroy’s a one star. Its my first experience with them and Jenny made it a horrible one. I don’t know if she intentionally did this but it was definitely not the correct way to end a call with a customer that has concerns. It was Jenny trying to avoid the order.
Jenny said would give me a call back to confirm the situation with the gift. I waited and waited and decided to give a called back at 12:15 pm so the order would still be placed 48hrs before hand. I will say this time Jenny was extremely more pleasant to talk to. We set everything up had the order ready. Jenny then said there will be a $ 50 delivery charge (it was not this high on previous orders) which is about 55% of a $ 90 order from Pasadena to Glendale. From the previous orders it was not this high so to avoid the steep fee I said I would go pick the food up.
I was adamant that I was going to rate a one star because of the horrible customer service I received. I then went in today at 12 to pick up the order. I went in and the Chef welcomed me. He was very nice knew what order was being picked up and went to get the food. Jenny was nice scanned the groupon and that was the end of that. As i was heading out to the car another employee just arrived from a delivery and immediately helped me to the car with the 6 foot sandwich. This part of the service was excellent and shows why they receive so many high ratings.
I don’t know what was Jenny’s problem at that moment but she made what could have been a very easy and pleasant experience horrible. I have never experienced anything like this. That being said the chef, the worker changed my mind with how nice and helpful they were. We will order again because the FOOD IS GOOD and is not the issue. Hopefully we can change our rating then.

Great place to grab a quick bite. Sandwiches & salads are gourmet at cheap prices and the customer service is grade A! I like the Turkey Provolon… I even saved half of my sandwich for the next day and it wasn’t soggy at all, perfect sandwich from these guys.

Kilroy’s is my #1 go-​to catering pick for business meetings. I have placed orders with them from different workplaces since 2004. I know I can always count on the food to be excellent and on time. The gourmet wraps and salads in particular are always a big hit in the office. One thing that has impressed me over the years is the quality of the meat they use — especially the grilled chicken. The wraps and salads always have only carefully carved choice cuts. The staff is a pleasure to work with. My only disappontment is that there is not yet a walk-​in café I can order for myself on the weekends when I am craving it. I love Kilroy’s!

Kilroy’s Sandwich Factory has outstanding food. Every time I have ordered from them they provide outstanding service and the food seems to be the same great quality every order. I have meetings on a regular bases and at each meeting I get compliments on how great the sandwiches are along with the salads and cookies. You will not get a cookie anywhere like the ones that are made at Kilroys. Their box lunches are perfect for meetings. They are very flexible and will try to help accommodate whenever possible. I have never received anything but excellent service and food from Kilroys and recommend them to everyone.
Also if you like Turkey and Cranberry I highly recommend their «Turkey Cranberry Sandwiches».

Used my Groupon today to order dinner for my family. We ordered Santa Maria Tri-​Tip Steak and Wine Country Chicken Breast for 15 people w/​mashed potatoes, veggies, salad and rolls. Food and service was EXCELLENT!!! Everything was cooked to perfection and the proportions were good. Had to call them for a last minute schedule change to pick up the food a ½ hour late (on a Sunday evening). Although it was an inconvenience for them, they graciously accommodated my change. Will definitely use them again!

We used a Groupon to buy a 6ft & 3ft sandwich & pinwheels a few weeks ago. No hassle or restrictions for using the Groupon like many retailers. The quality of the meats & bread was great. The bread was soft and the meat had good flavor. The meat tasted fresh and not overly processed like subway. The deliverer was courteous. We will use them in the future should we need another big sandwich.

Turkey Provolone Sub combo. Moist Turkey on a soft roll, side lettuce salad, a nice small pasta with olives salad and 2 oatmeal cookies. Perfect lunch meal. Just wanted to put this out there, that I am in no way employed by these guys. I’ve just had the good fortune of enjoying thier tasty lunch boxes. Mange!