Foothill Tile & Stone Company

My review is based on experiencing the La Canada store. Admittedly, our job is extremely small. But the salesperson (as a minor courtesy I will exclude her name) definitely didn’t want to waste her time. She was helpful initially and was going to check around to find our tile match. After hearing nothing for 8 days, we stopped in for an update. She acted as if she had done some checking but had no information to offer other than that it was difficult to find. Her demeanor was also quite different from our first meeting. Fast forward 3 weeks and still no contact from her. Had there been any contact, I would happily have told her I found it online in 10 minutes, ordered samples and subsequently tiles needed for the job. Thank you
for your incredible customer service. The difference of night and day.

Just finished using these guys for remodeling 2 of my bathrooms. I have never done any remodeling and am a first time home owner so when I walked in I was in complete shock at the amount of different tile offered.
I worked with Geoff from the get go and he was very patient. He knew my budget and even though it was pretty low I feel like I got service that warranted an order ten times what I got. I eventually saw a floor tile pattern I liked on a tv show, took a picture and took that to Geoff and he along with the rest of the team, helped me and my wife design the rest of the bathroom around that tile I liked.
Their team is very nice and accommodating and they did a few drawings for me so I could visualize the tile in my space and they even troubleshooted a few issues I had in some design places.
Tile arrived quickly after ordering and pricing was similar to others that I even saw online. I was more than happy to keep the business local, especially with great service. I would recommend them to anyone and use them again in a heartbeat.

Terrible customer service. Very slow, and dishonest.

Remodeled three bathrooms in my SGV home this summer. Went to Foothill Tile first last spring. But Jeff in the Pasadena store stopped returning my emails and phone calls. Guess I asked too many stupid questions, but the whole process was new to me (now I could write a book). Ended up going to the manufacturers directly via my contractor at his suggestion. Turns out DalTile, Bedrosians, Crystal Stone, etc. all have SoCal company stores! So, with the contractor’s discounts, I ended up getting over $ 6K worth of tile and countertop products that would’ve been much more expensive from any retailer (at least 40%, no kidding). Thanks, Jeff. By not helping you actually helped immensely.

I found this place when I needed some trim tile for a bathroom project. The contractor forgot to tell me it was needed until the very last minute, so I had to find something fast.
They went out of their way to help me, even though I only needed about 6′ of plain white trim. We are not talking a crazy amount of high end tile!
The place we had originally gotten tile from was a big place in the valley our contractor directed us to. They are well known, and quite truly huge. That was the problem — once we found a salesperson there, and she realized we were just a little bathroom remodel, she wasn’t really interested in helping us, and didn’t pay attention to the details of the project — like trim tiles, or which way the double bullnose would sit.
Foothill’s staff, by comparison, was professional, helpful, and even had what we really needed in stock. Their showroom is well organized and they carry anything/​everything you could ever want!
We have one more bathroom to do, and I will definitely be going back to Foothill for the tile!

What set Foothill Tile & Stone Co. apart for me was their customer service. I worked with Vincent, the owner, to get some new tiles for a bathroom repair, and the best way I can describe it is he was just absolutely focused on helping me get the job done. I had his full attention every time I came in. Prices and selection are competitive with anyone.

This is a review of the La Canada Flintridge location. Angela is fantastic. Her design advice and insight has saved me so much time and money. The showroom has so many beautiful choices but Angela helped me narrow down exactly what I was looking for. Prices for my marble backsplash were very reasonable!

We’ve had the good fortune of finding and doing business with Foothill Tile & Stone. The designer we worked with was very helpful in the selection, acquisition and delivery of stone products to us.
Would I use them again?
Well I am currently again working with them. For a humble looking building, they do have a large variety of tiles and stone products to choose from.
Truth be told, I can honestly state that, «This place rocks!»…

I had a great experience working with Angela in La Canada. She was incredibly helpful and is an exceptional designer. She listened to my vision and helped picked the perfect materials within my budget. I highly recommend Foothill Stone and Tile in La Canada. The showroom is very nice and I was able to find inspiration for our bathroom and kitchen.

3 Months ago I got this email from the owner of the store — (More excuses.)
Dear Ms. xxxx,
On reading your Unilocal review and also reading your other reviews of others in our industry, we would like to respond to your complaint.
I did some enquires with my salespersons and both remember your presence in the showroom vividly. Both acknowledge that they were working with clients when you entered the showroom and as I am sure you understand it would have been extremely impolite to the existing client to drop everything to turn around and assist another customer that just entered the showroom. Both salespersons said they did greet you as they worked with their clients.
You worked with Annette, she said she found what you were looking for and wrote up a quote for you. The reason she needed to double check on the stone and grout coverage is that she had just started her employ with us. Indeed, it was her fourth day on the job so rather than give you incorrect information, she rightly went and double checked the information with the owner. As to her sales technique, as I said she is a new employee and I will most certainly address this issue with her and I thank you for bringing it to my attention.
It was a particularly busy day that day and we sincerely apologize that you felt we did not get to you in a timely matter. We carry a quality product and you were quoted for such. If you had said you were working within a budget range, we most certainly would have come up with something to suit your needs.
If you have any enquiries or need further clarification, please do not hesitate to contact me.
Carmel Chow
Here’s my response to Ms. Chow:
Excuses. Excuses. Excuses.
I’d appreciate your response to my review, but take this as a tip. Make a trip to Mission West Tile and see how they take care of their customers!
They are 3 times busier than your store and not one bit I feel neglected by poor customer sevice. My budget was from $ 1200-​$ 2000 but what I did not like was the rudest from your sales rep. Annette and the other guy. This is no way to do business. If you are short handed, have another staff working on a Saturday. Under staffing will only burn your business reputation. If you think is fine to treat customer this way and push them out the door 10 minutes before the store closed. Then good luck with you!

I am building a brand new home in the San Gabriel Valley. My neighbor recommended me to go visit Foothill Tile and Stone company and talked to the owner Vincent. I went to the store last March and what I great choice I made by going to Foothill Tile and Stone company. Vincent is extremely knowledgeable and is down to earth. He spent lots of time with me and my wife and gave us many ideas in designing the bathrooms, kitchen, entry foyer, and laundry room. Vincent is a genius in tile and stone design and he is also extremely honest with his pricing. FTS and Mission Tile West are probable the two biggest tile and stone company in the San Gabriel Valley and I can tell you FTS gives much better service. Vincent is very efficient in giving excellent ideas and it turns out every single suggestion he made for us is an excellent decision. Vincent’s tile and stone design probably increase tens of thousands of dollars in our home value and every professional that came to our house thought highly of all the tile and stone work. We are almost at the end of our project and we are needing the last design on the fireplace. I called Vincent last week and asking for a design and he is at our house the next morning doing measurement and the same afternoon he sent us the detail design. I can honestly tell you that there is no better tile and stone shop in the San Gabriel Valley beside FTS company. Vincent is not only an honest businessman he is also an excellent designer. By going to FTS you not only getting a competitive price on tile and stone material but also an expert designer. Vincent and his team of designers will give you an awesome design and you will love his work. I highly recommend any potential buyer to consider FTS company and I can assure you will have an excellent experience with Vincent and his team of designers. Five star service all the way!

We have used Foothill Tile and Stone for both really small (powder room floor) project to full remodel (Kitchen, patio and 3 bathrooms). The most recent being the powder room and on all accounts Foothill Tile was a pleasure to work with. We found there prices to be extremely competitive as well as the knowledge and customer service was top notch. Our realtor gave us a great tip for tile shopping, Make an appointment. This was such a lengthy process and this simple phone call assured us the dedication of the staff to us (me) with all the decisions. We are getting ready to start a new project (tile for the fireplace) and I’ll be back!

This is the second time that we’ve used Foothill Tile and Stone and we’ve been pleased both times. Most recently, we were looking for tile for our fireplace surround and really had no idea what would look good in our living room. We showed a picture of our fireplace to AnneMarie and she directed us to a few options that she thought would work for us. When she found out that the size of bullnose tile that we wanted to place around the fireplace opening was out of stock, she offered to replace it with a larger bullnose for the same price. We’re thrilled with how the fireplace turned out and the larger bullnose tile looks much better than what we had in mind. Who knows what it would have looked like without her great suggestions!

I need tile for a kitchen remodel and stopped in there one Thursday afternoon about 3pm. I helped myself around their great showroom and found a couple of perfect options. While there were several guys «working» in the store, I was told only 1 person (Veronica) could actually help me to get pricing. Mind you… all I needed was a SF price on two stones (how hard can it be!). I waited about 35 minutes and there were still two customers who were swarming her waiting for help so I interrupted and asked if I could email her what I needed a price on… she said sure and «thanks for your patience.» I emailed her on Thursday around 5pm. I sent photos of two different tiles so that there would be no confusion about what I wanted. I didn’t hear from her on Friday or Saturday so Sat. I resent the email. I didn’t hear from her Sunday or Monday so Tuesday I called. She apologized for the delay and promised to get right to it (but never specified when I would have the quote). I didn’t receive a price from her until Wednesday morning. She clearly didn’t have «time» to read my email b/​c she only sent the price of one of the tiles I requested. Naturally, I will not be ordering from Foothill Tile & Stone b/​c I have zero confidence and I don’t have the time to deal with the slow service. Pro: Great showroom to look around and find what you like before buying it elsewhere.