Baskin-Robbins

31 flavors to choose from, cannot go wrong with that. The staff are friendly and don’t seem irritated when you ask for samples :) The interior of this shop is pretty small, but the unique ice cream flavors are so rich and refreshing. Yet it is hard to find parking in the front, the back lot where pavilion’s is has plenty of spaces. I absolutely love their ice cream cakes, they are super cute and have a great variety of themes to choose from. Check out this place when you are looking for somewhere to grab a scoop of ice cream to cool down.

Love love Baskin Robbin ice cream. We went in for the first time to this location. We were welcomed with great attitude and smile. The place was very clean and nice. The staff were very friendly and nice specially Lousine. Thanks guys.

I scream, you scream. We all scream ice-​cream! On a warm day on and about, little one wanted something *cold*. A short drive down the road, easy peasy parking in lot behind store, shared with Ralphs. Tried the flavor of the day but felt too rich for today. I went for a simple Vanilla soft serve that hit the spot. Kid of course got his usual Bubble Gum, his favorite now. Before it used to be Rocky Road. Ah kids ^_^

I love ice cream and I love this place! Can’t go wrong with ice cream. I just wished they had red bean and taro flavored ice cream. Sorry, my Asian-​ness just came out.
Anyway, the place is small. There’s a rear entrance so you can park in the Pavilions lot to avoid meters or tickets. And the 31^st of every month with 31 days is $ 1.31 for a scoop. Yay!

I love this baskin so much! Excellent staff and a special thank you to the lovely worker there named Jessica. She was very helpful.

Close to pavilions so u can park in there parking lot. You’ll feel a little bit conjugated as its quite a narrow facility.
Staff is friendly. Try their mango blast it’s awesome

Bella is the sweetest host! Thanks for helping me decide what ice cream to choose from! Great choice!

I LOVE THIS PLACE! Every time my husband and I have a craving for ice cream we go here. I have never had an issue with the staff they have always been really friendly. I have read some of the reviews left on this place complaining about the staff and the only conclusion I can come up with is that the staff mentioned probably just doesn’t work there anymore because every time we are there they are very friendly. Second I would like to remind those people that complain about certain things not being available like «soft serve» ice cream cones because the machine is not working, the machine was not bought by the person serving you the ice cream it’s property of the owner if this bothers you so much call corporate and stop taking it out on the staff. If you want soft serve go to McDonalds or Burger King. A little piece of advice people if you can take the time to remember the name of guy who treated you bad I would think you would also take the time remembering the name of the guy who solved your problem SMH. I am always under the impression you go and get ice cream as a happy thing don’t tarnish it by complaining.

Came because of a school fundraiser… great ice cream, «ok» parking…

I love ice cream! I scream, you scream… you know how it goes. Anyway, BR is not the most interesting or highest quality ice cream available, but it is still ice cream… and that is all good with me! This particular location is close to home, always takes my coupons (both paper and on my cell phone,) gives good sized portions, and always has friendly and happy employees giving great customer service.
My most recent experience was great as always! I will certainly keep coming back to this BR!

It’s a perfectly nice and normal Baskin-​Robbins, and the guys behind the counter were funny. We’d stopped in to get a free cone for a friend’s bday and when we walked in the guys were like, «Oh, we’re just closing» and almost got us. My friend got her cone and I got a single scoop of jamocha almond fudge – I’d have to say their single scoops are generous. No complaints.

I’m in Pasadena every so often and I love this place. They let me make up my own menu items. I like to order a milkshake float, which is a chocolate milk shake and a scoop of mint chip ice cream on top! And if all else fails I’ve run into Oscar dela Hoya there a couple of times!

My wife bought one of those fund raiser cards at work for a BYGO sundae and below is our conversation on 09÷11÷11 with the guy behind the counter (I think his name is Vernand, or something like that).
Us: Hello, We would like to use this coupon today.
Him: Uh, I’ve never seen this before.
Us: Well it has this address on it so what are you saying?
Him: Uh, I have no problem giving you what it say’s but I don’t know how to ring it up so I’m not going to do it.
Us: Well maybe you can call the manager or owner on how to do that.
Him: Uh, No I can’t accept the coupon. I don’t know how to do it.
Us: So what you’re saying is that you would honor the coupon but since you don’t know how to do it you won’t honor it and will not make an effort to find out how to ring it up?
Him: Yes, I don’t know how to ring it up so I’m not going to do it.
So as we’re leaving we notice another B/​R employee outside on break and I asked him if he knows about this coupon and he says he has and we then tell him Vernand wouldn’t accept it he say’s «WHAT?» and asked us to follow him back inside to school him. Not sure if Vernand got his feathers ruffled or what but as he’s making our sundaes my wife asked him if a lot of people get the flavor of the month which is French Toast and he replies «I don’t know what you mean by a lot of people» It’s called small talk moron. That’s what people do to be social.
If the owner of this store is reading please hire people with social skills as you are in the customer service profession and teach them to remedy a problem instead of creating more of a problem due to them not caring about the effort your customers make to buy your product. Vernand is an A-​hole with absolutely ZERO social skills.
BTW we really appreciated the other guy that helped us. You need more like him.
We will not be back.

i’m not sure who owns this franchise but they are totally wasting their money on rent. they don’t even have any ice cram in the place. i went a while ago and all of their tubs were virtually empty. i totally had a hankering for a hot fudge sundae i was disappointed but i sucked it up and headed on over to 21 choices.

I’m simple folk. I like cookies ‘n cream, and that’s about it. If they don’t have that, I’ll try and get a variation of cookies n cream.
The ice cream isn’t bad at all or anything, its that it’s overpriced. High prices usually make anything taste like shit.
My favorite ice cream of all time was Thrifty’s which is now Rite Aid. No one has come close to perfecting the formula. Then again, I was eating Thrifty’s ice cream cones when each cone was only 35 cents. Damn, who says the 80’s were all bad, right?
I don’t go out of my way for Baskin Robbins. Tonight is their 31 cent a scoop night for some sort of charity. The degenerates will be out in force!
No thanks.

The ice cream is fine here, my beef is with the service. I wanted to try the new soft serve ice cream that Baskin-​Robbins was advertising. On my way to work I remembered that there was one on Lake ave. I knew what I wanted, so there was no need to wander around to make up my mind. The girl behind the counter was so surly that I thought, I best just get my ice cream and leave. Her look made me wonder if I even wanted ice cream.
The soft serve really hit the spot, so a couple of weeks later I decided to have another. This time there were two girls behind the counter, and both of them with the sourest looks on their faces. They made me feel like, «oh great, here’s another customer… why won’t they just stop coming in.» In short, I didn’t feel welcomed. I almost walked out, since there were a couple of people ahead of me. But they weren’t buying, they were just chatting with one of the employees. Meanwhile I’m waiting while the other girl makes herself look busy. The first girl asks the second if she’s busy and finally I get to order my ice cream.
I’ll go back because of the ice cream, but the service here is always bad in that the employees make me feel like they’re doing me a favor serving me up something I paid for. Terrible customer service.

You might not know this about me, but I have extremely passionate feelings for soft serve ice cream. This is probably due to growing up in the Midwest, where there’s a lot of soft serve ice cream, and even more deliciously, soft serve custard. (*pause for flashback soft serve custard orgasm*)
Anyhow, about a month ago, I saw an ad that said Baskin Robbins is now serving up soft serve. Woohoo! I thought to myself. Now I don’t have to settle for Carvel or drive to Arcadia for Dairy Queen when I am overcome by painful longing for this frosty delight.
I went to Baskin Robbins within hours of seeing the ad. It was a hot summer night so I had to wait in line for a while. When it was finally my turn, I excitedly ordered a soft serve cone. The sour-​faced girl behind the counter stared blankly at me and said, «Machine’s broken. What else do you want?» I wanted nothing else, quite frankly, so I left unsated and unhappy.
About a week ago, I thought I’d try again. Surely the machine was fixed by now. Wrong! It was like Groundhog Day. I went through the EXACT SAME EXPERIENCE. Apparently Baskin Robbins doesn’t care that they are falsely advertising the availability of soft serve in their stores, because the goddamn machine was STILL BROKEN. And their employees are very sullen.
Screw you, Baskin Robbins! I’m going to Dairy Queen.