1-800-Got-Junk

Customer service is affable but not knowledgeable and does not take responsibility when they’ve made a mistake — CREATED A HUGE EXPENSIVE MESS FOR US.
I have used the service before with good results at my personal home. When rental property had a tenant that created a bedbug issue I decided to use them again to bag and remove the bedbug infested furniture.
The customer service representative was Australian and very friendly and seemed to be on top of executing the order. She was upfront about the cost to bag the infected furniture which was $ 100 per hour. And gave a general sense of the load size and therefore cost for the type of furniture I was talking about. We booked the time, I gave her my property manager’s phone number, she told me that the guys would call him by 830 the next morning to confirm exactly what time between 9 AM and 11 AM they would show up. She said the bedbug furniture wrapping service would be noted as requested in the file and that was it — it would be taking care of. AT NO TIME WAS I OR MY PROPERTY MANAGER EVER TOLD THAT WE WOULD HAVE TO SUPPLY ANY OF THE WRAPPING MATERIALS OR THAT THEY WOULD BE CALLING MY PROPERTY MANAGER FOR ANYTHING OTHER THAN TO CONFIRM THE EXACT TIME OF ARRIVAL.
The next day I get a call from my property manager telling me that the one 800 Got JUNK guys called him and said that we had to get the wrapping materials and prep and wrap the furniture ourselves before they came to pick it up. I told him whoever he talked to was making a mistake because I double checked with the customer service rep I talked to that we requested the bedbugs wrapping service and it’s noted in our file.
On the day of the booking the following day, my property manager sends me a text saying «removal failed» — The one 800 GOT JUNK guys showed up and said that they had expected us to prep all of the furniture. My property manager ended up taking the time out of his busy day and went ahead and removed the furniture himself.
When I called 800 GOT JUNK, instead of taking responsibility for the lack of knowledge on the part of the booking customer rep’s part in the first place, the customer service rep, while affable, focused on a host of reasons for why the situation was our fault and in no way theirs, including having spoken to my manager, but not me the account holder and booker, and not being able to speak to what the other customer service rep did.
AGAIN, AT NO POINT WAS I EVER TOLD THAT WE NEEDED TO PROVIDE OUR OWN WRAPPING MATERIALS. IN WAS IN FACT TOLD THAT EVERYTHING WOULD BE TAKEN CARE OF WITH THE 100/hr.WRAPPING CHARGE.
I understand that communication issues happen and people make mistakes. But what I can’t get over is that these guys, a professional service, didn’t offer to make things right and couldn’t even acknowledge their part in the fiasco.
I don’t trust and therefore don’t deal with companies that don’t take responsibility for their failures — in this case a failure to properly set up a service correctly or at least train their people to do so. And for that reason I would recommend not ever using 1800 GOT JUNK if you need to have things removed.

They set up the appointment and arrived right on time. The workers explained the work they would do and completed it promptly. HOWEVER, this is a very expensive service. I won’t use it again unless I have to. They take whatever you have but they charge you a high price.
Its hard getting rid of building materials and I had a boxes of ceramic tile. They took all my electronics, toxics and everything I had in one truckload.
Someone else needs to start up and compete with these guys —