Courtyard Parsippany

I play hockey and booked this hotel because it had a whirlpool/​pool. After a week of being slammed into glass walls by 6’5 defensemen and hours in freezing cold arenas, I needed a nice soothing whirlpool and a small pool to do some flexibility exercises. There was a less expensive Residence Inn a few towns over with free breakfast but that hotel did not have a whirlpool/​pool and after verifying with the hotel by phone that they had a working whirlpool/​pool, I paid the extra to stay here at the Courtyard.
When I got to the hotel, less than 48 hours after my call to verify that they had these amenities, after I checked in I noticed a sign that said ‘Closed until further notice’ on the whirlpool/​pool door. The only reason I booked this hotel was for these amenities.
I am not the type of hotel guest who makes demands for free things, etc. for little issues. If someone leaves a gum wrapper under the bed or the maid leaves a hair or two on the sink, I am not the type to complain. Its a business that operates based on people, so there will be minor mistakes. But, this was a major issue revolving around the very reason I booked this hotel and took the time to try to verify that these amenities were functional.
I had stayed at a Marriott property in a different state a few months before this stay where the internet kept going out while I was there. They saw me leaving the hotel to go to the McDonalds down the street in order to do my work using the McDonalds wifi and without my even asking gave me 10,000 rewards points because of the inconvenience.
I did ask for some points in compensation for the whirlpool/​pool fiasco at this Courtyard upon checking out. The front desk agent told me that he was not able to do that but he would talk to his GM and he was sure something could be done. He took my name/​number and a week went by. I called back and asked to speak with the Manager. I was told she was out so they again took my name/​email. A week went by. I called again and this time got the Manager or GM’s voicemail. I left a message for her about the situation and never received a call back.
Customer Service from the top level here is lacking which is why I will not stay here again while in the area for business. Take care of your customers and they will return. Ignore them and they’ll stay at the less expensive Residence Inn down the road with free breakfast and less amenities.

Nice place. Decent gym, and the pool has a hot tub. Staff are friendly, and very convenient.

We usually stay at Hiltons for a variety of reasons. We decided to stay at this Marriott so we would not loose our points. But other than that I wouldn’t stay here again. The Internet connection was abysmal. I had to rely on my phone in order to download email attachments as the Marriott internet simply did not work. The room was nice, but the bed is made weirdly so the comforter is set about a foot from the pillows and does not pull up easily. High price, no free breakfast like most Hiltons.

Watch your credit card charges after staying at this hotel.
I booked this hotel directly through Marriotts Gold Elite line. My husband has gold status through Marriott therefore we regularly stay at the company’s hotels. We made a «non-​refundable» reservation a few weeks in advance. When I arrived at the hotel I gave them my reservation number and credit card and everything seemed to be fine. A week later I noticed that we had been charged twice for the stay. One charge for the day we checked out and another charge for the same amount two days later. My husband called the hotel at 8:30am on a Friday and spoke to «Nathan». He said he would look into it and call back. At 2:30 we still had not received a call back and decided to call and follow up. Nathan answered and told us that we had made 2 separate reservations. We went back into our email and Marriott account and could only find one reservation. They were going to charge us for a no show reservation that we never made. My husband who was obviously frustrated decided to call Marriott Customer Care (MCC) and try to get this resolved. When he called MCC they found out that someone at the hotel had made a walk in reservation for us that night on top of our original reservation. This resulted in a no show and us being charged twice. After she called them to try and work it out she called me back and said «Wow…it’s a recorded line so all I can say is Wow. I am really sorry you had to deal with them». So I am supposed to be getting a refund in the next 5 – 7 business days… not going to hold my breath.
Please use caution when when staying here. You never know… you might be held responsible for a walk in Cortyard Wedding or business meeting if your not careful.

Wow, what a difference a few years makes!
Everything I whined about in my last review has been fixed. They have completely remodeled this hotel, from the lobby to the bistro to the guest rooms.
The guest rooms have new wallpaper, furniture, carpet, and bathrooms. The hallways and common areas got the same treatment. The staff was very nice, from check-​in to check-​out and the room was very clean.
This is now my new go-​to hotel when I am visiting North New Jersey.

Good morning!
As I said every day to the parking lot paving guys. Every night I’d get a special letter, please move your vehicle from the parking lot before 8am. If I worked all nite and had to get up at 8am to move my car I’d be livid.
That being said, The Courtyard Parsippany was a welcomed hotel during my stay in New Jersey. They don’t offer free breakfast and the hot tub wasn’t hot?! But it sure was nice to take a dip in the pool and relax after a long day.
So! Newly paved parking lot, Clean rooms, indoor pool and a counter area for ordering food and coffee.
4 stars from me today

Rude front desk lady!
The hotel over all looks decent,
But when we checked in they gave us a different room then what we booked.
When i tried talking to front desk lady about it she got all nasty on me her immediate answer I’m sorry but i «Can’t help you» all other room are given out to some corporate guest when I continued trying to bring out my point that i paid for a different type of room she started screaming at me like a maniac that’s when i backed off and went over to a different employee who was more understanding kind enough to help us in a few minutes.
Being a Marriott platinum member with 76 nights this year alone i was very disappointed by this kind of attitude
My weekend wasn’t the same afterwords.
i dont think i would ever go back there to hotel.

Really nice staff at a very nice hotel.

Great place to stay! Very nice, clean, spacious rooms. All the amenities! But most importantly, this hotel had the nicest, friendliest, most helpful staff of almost any hotel I’ve stayed in. From the front desk staff at checkin to the breakfast staff in the morning, we were overwhelmed by their kindness, helpfulness, and professionalism. They went above and beyond and made our short stay very enjoyable!

Great Rate, Friendly Staff & Comfy Beads!
I flew from Chicago to LaGuardia (Dec. 19) on the first leg of the trip to bring my college age daughter and her friend home for the holidays from Long Island.
I rarely take a road trip without making a reservation, but took a chance because we wanted to get out of the New York traffic that night.
We stumbled onto this place when we missed the Hampton off the highway exit. It was perfect. We all needed a good night sleep to prepare for the 14 hour drive home. Two comfortable queen beds, a clean room, a great rate ($ 99) and very friendly staff: from the guy who checked us in at around 10 pm to the staff who took our order at breakfast.
If I fly out to drive back home to Chicago again, I’ll definitely book this hotel in advance.

This hotel staff sucks, guy at the front desk (young person) he was very rude!!! He doesn’t know how to treat a guest. I will never come back to this location.

What a pleasant surprise. This location is every bit as nice as the Sheraton Tara down the road, at a little more than half the price. The accommodations are very up to date and clean. The staff is very accomodating, friendly and honest (left my purse in the breakfast area by mistake). Lots of amenities, a bar and outside garden seating. I look forward to staying here again.

A friend of mine and I went and stayed at this hotel for 2 nights ⁶⁄₁₃ & 6÷14÷14. The room was clean, had updated television (flat screen) and amazingly comfortable beds and pillows. The staff was friendly, and helpful. If and when I am in the area I will be staying at this hotel. It is very convenient to get to. It is convenient if you want to be close to NYC.

Great hotel, looks like a newer remodel. The room was a great size and very nice. The hotel is not to far from many restaurants and the staff was great. Very pleased with my stay.

Outstanding hotel beautiful. Clean, sparkling. Some people who write reviews have no common sense… Doesn’t mean because u had bad experiences doesn’t mean the entire place is bad.
Loved every minute of it… Happy and friendly staff

Stayed here 3 nights over the Thanksgiving holiday. Check-​in was smooth and easy with our reservation and special request. The room was clean with a very comfortable bed. There was a small balcony which allowed for some cool air if the room became too hot. We did not sample the food although I am told the breakfast buffet ($ 11.95) was pretty good. My wife enjoyed the heated indoor pool and hot tub to work off some of the turkey stupor. Check-​out was easy and when a bathing suit (guess whose?) was forgotten in the room, the front desk retrieved it for pick up after our return from one final family visit. The hotel was a great value at $ 84/​night. I would return.

I never stayed at a Courtyard by Marriott before. I really liked it. That bed was the comfiest bed I had ever slept in… Ever! The room was clean and I liked how it was situated. The pool is small and they have a jacuzzi. I liked both. I went in at night and it was empty so it was nice to have some alone time.
Everything seemed really clean and cozy.
I believe you can order from the Fridays next door, We didnt but we didnt go to the McDonalds a few mins away late that night.
Good Spot

Room is a little dirty and dated. Overall so far so good! TGIF room service is great and the breakfast buffet is about 12.00 per adult and its pretty tasty. Wish they had a bigger mini fridge because its skinny, your beverages takes up all the space.

This is a nice courtyard, good for business travellers. Enter off the highway and be greeted with a warm cookie. Free internet and sofas in bedroom make this a clean and otherwise standard Courtyard

As anyone who has ever stayed in a Courtyard by Marriott before knows, every Courtyard is pretty standard. This one has a few extra touches which are really pleasant. They have both wired and wireless High Speed Internet Access, they always have coffee, decaf and hot water for tea ready in the lobby and they even have a lounge. The lounge is open Monday through Thursday and for special events.
If you are going to be in the area, this place is a good choice.