Hertz Rent A Car

I got into a car accident and my insurance called me in a rental, desperate for a car for work they had none and tried to tell me 2 days I’ve called different hertz in the area and there all out I will be calling my agent and having my reservation canceled now that I have to take off work we will go some where else, I would NEVER recommend them to anyoneyour better off going somewhere less stressful.

If I could give this location less than 1 star, I would. I was hit from behind in an accident in mid November of 2014. My insurance covers a rental (I had to start the claim through my insurance because the at fault party’s company was dragging their feet, and I needed to get my car fixed, and get back to work), and Hertz is the first company they referred me to. I called and made a reservation. I went to the location where the reservation was made and guess what? They had ZERO cars for rent. Not one single car, and I was told by the snot behind the counter that they had cars coming back, but those were going to other people, so too bad, come back tomorrow. This girl was a complete waste of space. Her attitude filled the room, and she was nasty as could be.
So the next day rolls around, and before I asked for a ride to the facility to pick up a car, I called to make sure they had a car for me. The same nasty girl answered and said there was no car for me and then told me «Sorry if this is inconveniencing your clearly important plans», with so much snark behind it, it could have moved a truck. No. I’m sorry, but this is not how you give customer service. Apparent;y. her co-​worker, Seth, heard her end of the phone exchange, because I received a call from him about a half hour later apologizing for her behavior. But alas, too late. I already called my insurance and demanded they call another company to deal with because Hertz is terrible. I went through Enterprise, they were very pleasant, had a nice car for me, and no attitude was involved.
I will never use Hertz again. Not just this location, but the entire company. The nasty pos working at the Parma location lost them a customer forever.

I was involved in an auto accident due to another driver blowing through a red light. That persons insurance company had to spring for a rental car for me and obviously didn’t spring far! Customer service could have been better. I didn’t really appreciate the 400 questions about my auto accident two days prior. Nor did I appreciate the almost hour and a half it took him to get through the process. The lovely part to the story is the car I received was a Corolla with a missing hub cap, huge dent in the back bumper, scratches along the side, the odor of butt in the car, dried coffee (I hope) on the inside of the door and ceiling, straw wrappers on the floor, and someone’s nasty feet prints on the inside of the dirty windshield. I pointed some of these things out to the guy before leaving and he didn’t seem to care. Just handed me the keys.

Absolute nightmare. They are under staffed and very slow. I was an hour and a half late for work because of how long I was waiting for my reservation to show up on the lot. If you don’t have the cars to rent, then do not take reservations! I was also late for work when I returned the car due to understaffing again. I wish I could give this place half a star. That’s all they deserve.

This has to be the only Hertz location I have ever dealt with that has zero customer service awareness.
The person that I dealt with was too busy answering phones and playing on his cell phone to give me any sort of customer service that approached acceptable. Really all I wanted to do was sign the paperwork and pay. It took almost 30 minutes to get to that point and then before I swipe a major credit card, I ask if the do something stupid and pre-​charge and I am told they pre-​charge it for $ 200. A credit card. None of their competition does that (that I am aware of). Yes Progressive does for debit cards, but that is understandable.
So to start the trip for our honeymoon, I told him to cancel my reservation so I can go elsewhere. No apology was even offered. Will never be back.

Tried to delete this post after realizing it was not for the Cleveland Hopkins airport facility.

Rented a full size class, for a one way rental leaving Cleveland.
Called the office a few days before scheduled pickup, to confirm what they carry in «full size» class. Was told: Impala, Taurus, Camry, Avenger. (Avenger doesn’t belong in this grouping, but I can’t be upset at this Hertz location over that, that’s a corporate decision.)
Called the day of pickup to ask what was on the lot. Was told none of those were available at that time but that cars were being returned and I would definitely get something in my class.
When I showed up there was nothing from that class. There was also nothing to upgrade into, no larger cars or SUVs. They offered me cars from the next class smaller. It was a parade of cars in poor shape.
The first one they put me in had a big buldge in a tire sidewall. Last thing I need on a long road trip is a blowout, car should not even be rented locally.
Next car offered had a ripped seat and cigarette odor.
Next car offered was not washed/​vacuumed, but by this point I had wasted enough time looking at cars and needed to start my trip, so I took it as-​is. Once I started driving, I quickly noticed 3 things: brakes needed work, one tire had a loud «whomp whomp whomp» noise to it, and the steering wheel was pointing at 2 o’clock to make the car go straight down the road. Car needed an alignment at least, maybe suspension work.
I didn’t have time to turn around, return to the office and hope they had something better. This was the 3^rd dud I had looked at, and my hopes they had anything in great shape were dashed so I pressed on. I did get there safely.
In the defense of Hertz corporate, I called to complain, and they refunded part of my rental fee and said the car in question would be pulled from rotation and repaired. That is the only thing preventing this from being a 1 star review.