Chase Bank

I like the branch manager — I only ever use the drive up. Only encountered the occasional hiccup. The ease of accessibility into the location is an issue. But when in the area I choose this branch because I love that they have two atm lanes.

This is a perfectly average Chase location. The bank building is clean and the staff are nice. I came in here to do a complicated transaction, which was handled very speedily and professionally.
«I have a check that I want to deposit into two accounts, can you even do that??»
«No problem!»
«Oh, can I also get $ 30 of it in cash right now?»
«Sure!»
Overall, good experience. Fast, friendly, and efficient.
Funny enough, the worst part of this location is the parking lot. The bank is located at the corner of a major intersection where the streets have medians, so you’ll probably have to make a U-​turn just to get near the place. Then the parking lot itself winds around and dead-​ends in all kinds of confusing ways. If you have a small car, t’s hard to see around corners because of the shrubbery and the hilliness of the terrain. Very strange design. I ended up in the car wash before I figured out how to reach the front of the bank!

Access to this location doesn’t allow turns in every direction. The staff is very friendly though. They are always great to talk to in the drive thru.

I have my mortgage with Chase and have been visiting this location periodically to make payments and process other changes to my mortgage for the last couple of years. This location is really pretty bad. The employees don’t seem to be very knowledgable about the promotions their signs are advertising. I dislike the layout of the lobby, once I was standing up at the front waiting for 10 min to be helped only to have a banker discover me and tell me to go to the teller in the back. I wasn’t even aware there was a teller other then the person that was supposed to be at the front. There wasn’t a sign or anything. The few times I’ve stopped to do anything other then make a payment the bankers don’t actually do anything but call the customer care number, which would be a lot easier for me to do myself. If you don’t bring a payment coupon in it takes the teller 15 minutes to find your account information… I have had better experiences with other locations.