IKEA

Review for the Paramus store:
Don’t be snowed, although there is an employee at the front door to greet you and help you with directions on where to go, don’t expect to find an employee once entering this gigantic warehouse. If you do find an employee, don’t expect them to be friendly or courteous. They really don’t want to be bother with «customer service.»
The shopping carts & push carts are a joke. The wheels are designed to roll any direction making it difficult to push you cart where you want it to go vs where it just decides to go. Needless to say, my cart consistently crashed into everything.
Listen to what another reviewer said about parking. Park on the 2^nd level where the check out is. Navigating the cart with my purchased products was a joke. Again, my cart went crashing into walls and whatever else was in the way.
I bough adjustable shelving. I’ve not attempted to put it together yet, but I did inquire at the register about hardware being included. It is NOT. You will have to purchase these items at a hardware store, not in Ikea (at least that is what I was told).
The store has lots of things. Go there when you have nothing better to do one day as it will take you forever to find someone to help you if you need help (and I went during the week in the morning when it was empty). There appears to be lots of «stuff» you can buy to decorate your place with. I did not inspect the quality as I was there for 1 thing. Maybe I’ll go back one day when I have nothing to do, but believe me when I tell you, I will expect NOTHING when/​if I go there again.
Good luck.

The only reason why I’m giving IKEA one star is because there’s no option for zero stars.
Four induction cooktops in less than two years. I should have read and trusted the reviews from Ikea and its products. I’m returning the cooktop this time and getting my money back. The previous times they suggested I replaced with a newer updated model but their product is just trash. No quality to last. I’m «lucky» that this is such a bad product that didn’t even hold it together for more than one year so all four of them were still in the warranty period. If wasn’t for that, I would have a massive headache for sure.
DON’T BUY ANYTHING HERE. YOU WILL REGRET. YOU CAN FIND MUCH BETTER BRAND STUFF FOR THE SAME PRICE OR CHEAPER THAN HERE AND MUCH BETTER QUALITY.

Quintessential everything furniture mart.
I can’t say I dislike IKEA I can’t say I loke it either. It’s ok for everyday furniture like dressers but don’t expect a design beyond utlitarian modern. With simple lines and boxy look. Designer furniture you’re not gonna find here.
The organisation of the place is ok I personally despise the way they keep the person in a maze going fron department to department but I guess since it works for casinos it should work for IKEA.
Despite all that I fibd myself occasionally buyin stuff fron them, so I would say they are doing something right.

IKEA does not believe in customer service. After purchasing a very large bookshelf system, there was absolutely NO help with its construction. The instructions are rudimentary at best, and if you have ANY questions at all, you are on your own. I should have known this was going to be a problem when there was NO assistance at all in buying the bookshelf. I had to go back to parts that were needed but not included in the first purchase. I am not really sure the low price is really worth the headaches you get post purchase. One word, FRUSTRATION.

We spent thousands on all new kitchen appliances, ikea brand made by whirlpool. Our induction cooktop broke within a year. Our wall over broke within a year and a half. So things sometimes break I get it. But here is the big problem, these products have a 5 year whirlpool warranty. But the company they have you dealing with to get these units fixed are unprofessional and have zero knowledge on the products. Do yourself a favor go elsewhere. Our holidays were ruined because lack of service they provided for us. Still trying to get our o en fixed almost 5 months now. Don’t buy this garbage

I personally don’t get Ikea. Any of the quality merchandise if you want to call it that is just as expensive as other retailers except you get no service, instructions that generally are a horror show and be prepared to wait for forever on the phone for any assistance. Call the store or even go to it and no one will help.
This Ikea in particular has just about the worst service of any retailer I’ve ever seen. Store managers could care less about any issues and the only point of the entire concept is to separate you from your money and time.
You’ve been warned.

Between this one and the Elizabeth location … I would go for this one any day. But beware — it can be very overwhelming if you don’t have a list and a general idea what are you looking for. The showroom is guided and fairly well organized, the market place is clean and well lit (unlike the Elizabeth IKEA). Spare a few hours of your day and get some house stuff and nick-​knacks.
One star missing because of the always cramped check-​out area.

I was going to give one star but added 2 because the products are fine and acceptable but customer service is the worst.
I went to buy a dresser and had a 20 off 150 coupon. I also had the coupon for when you dine there and they deduct that off the price of your furniture purchase as long as your furniture purchase was over 100. I only spent 7. xx at the food court and bought a $ 170 dresser. I incorrectly thought I can use both coupons but I was wrong and here is what happened:
I got the the register, and gave the guy my dining coupon first for 7.xx. He applied it np. Then we tried to apply the 20 off 150 coupon but that didn’t work. I didn’t read the fine print well and he mentioned that you can only use one not both. So I asked him to take of the 7. xx off and use the 20. He said he can’t take off the coupon once it was applied. Not good. (In hindsight I should have told him to avoid the whole order and start over.) He told me I can go to customer service where they «might» do an adjustment. At customer service, they told I can’t get a price adjustment and that I would have to return and rebuy the dresser. In other words, Ikea basically makes the purchasing experience as rotten as possible.
I will still shop there but will avoid any employee interaction as much as I can.

Highly do not recommend buying any expensive furniture at IKEA. I spent almost $ 300 on a bed frame, only to have the wood decay barely 6 months later. Not to mention that the instructions to put the bed frame together were extremely misleading, making it a very frustrating experience. Customer service was non-​existent, making my time at IKEA much longer and exhausting than it should have been, had there been somebody to assist me. Probably wouldn’t return, except for small and inexpensive items.

Much larger than the Elizabeth counterpart. However, the customer service here is a little worse. They are very slow in processing orders. After we finally got our boxes, we asked an employee for help loading (there were big signs saying don’t hesitate to ask for help) but no one came. We ended up loading the boxes by ourselves. We will be back, but not for their service.

This IKEA is set up a little different than the Elizabeth location so be prepared to be confused a little. Also the parking deck can be confusing but I figure out the BEST place to park in on the 2^nd Floor because it’s the check out floor.
Lastly you have to pay full tax since it’s not in an UEZ Zone 3.5% Tax like the Elizabeth location

Horrible, horrible customer service. Like, just THE worst.
You’d be better served paying whatever the shipping costs are and ordering online if you’re that crazy about IKEA.
The employees do not care. Items will be out of stock but you’ll only find out once you’re down in the warehouse area picking up all the other parts. The place is a pointless maze.
Absolutely shameful.

Poor customer service. It takes so much time to find someone for help and lastly they can’t help with anything. Directions are a complete mess. Then once you go the certain location they say «oh sorry,
Its sold out, or we cant find it». People at the registers and customer service seriously need to be retrained. I stood there for 10 min alone waiting for something to return. The cust service rep told me to take a number and wait. Three registers open, one customer being helped and two other registers pretending as if they’re doing something. Totally unacceptable! A lady at the register giggling at the customers and making comments. Ikea needs to look how low has their customer service fallen. Otherwise I for sure am not going here anymore, at least not in this particular location.

This Ikea is larger and cleaner than the Elizabeth store. The showroom is nicely done, but sometimes a little sloppy.
It’s always been a generally good experience, but I agree with the other reviewers that the store can be kind of messy and it’s very easy to get lost.

Love IKEA.
1) I usually come here to eat at the restaurant.
2) I love to shop groceries at the IKEA Swedish food market.
3) Great place to browse around.

This IKEA deserves 0 stars and IKEA customer service is a piece of sh*t. Don’t buy anything at this store — the employees have no idea what they are talking about and IKEA customer service does not care enough to resolve any issues /​customer complaints.
I placed a central customer delivery service to have items shipped out of state. Paramus IKEA employees indicated that I was able to add out of stock items to the existing delivery order once they were back in stock since I was placing this order a month in advance of the delivery date. I called IKEA two days later (when I was told these items would be back in stock) and was subsequently told by customer service representatives that I was NOT able to add items to an existing central customer delivery order. WTF.
I called customer service 4 times (after being placed on hold for 30 min each time I spoke to a representative, wasting MANY HOURS (yes hourS plural) out of my day) and was promised a call back from IKEA numerous times. I received no call backs. I escalated my situation multiple times, each to three different senior managers who assured me that the issue would be resolved. NO RESOLUTION. Does IKEA just hire a bunch of idiots? I believe so.
Long story short — I’m left with random pieces of a couch and have to pay TWO separate delivery fees for no reason other than employee incompetence. I hope IKEA decides to reassess who they hire. Overpriced cheap a** furniture.

So I love IKEA. It’s like being a kid in a candy store except I’m actually an adult in a furniture store! Prices are great, furniture is of high quality, and food is pretty tasty. So what more could I ask for? More employees!
It is a war zone at most IKEAs, and I completely get it. But why the flip is it crazy busy on a weekday in the home delivery and returns/​exchanges of the store at like 2 hours to close? Ugh it’s just annoying, because I have been to this IKEA five times in the last four days and it is really difficult to get an employee to pay attention to you!
Plus, everything is a VERY slow process. It takes quadruple the time to get a refund and quintuplet the time to edit anything on your home delivery order. Oh, and when they say they can do next day delivery? Try next week delivery lol.
Note: If you be come an IKEA rewards member, you get free coffee for life! I don’t even drink coffee, but hey — it’s free! Yippee!

Very clean IKEA. Had no issues finding what we needed. Friendly staff although I didn’t see many around to help if needed. As far as the café yes it’s cheap but I don’t see the hype about eating at this place for quality and taste… Maybe I’m just missing something.

I don’t know. It always seems that some part of the Ikea puzzle is missing. Any time I have ever shopped there has always been with friends and it’s always been somewhat tedious. There is so much to see and when you finally land on something, chances are it’s either out of stock or discontinued. The process of selecting something, finding it and paying for it are all convoluted. It’s kind of like they need a sales coordinator or someone to walk you through the process.
I have no experience with their online or catalog businesses but I think that these models would work a lot better given size and inventory constraints of their retail locations. Buying a piece of furniture should not be this time consuming.
On a positive note, their houseware items and things that are displayed that can be purchased at point of sale are awesome. Not sure of their quality because, like I said, my experience is second hand but the value seems to be exceptional. If I take a guess at what they are selling an item for I always guess high.
I don’t feel that it’s necessary to discuss the assembly of their furniture because most people understand what it entails. Following instructions is absolutely necessary, divergence from which can spell disaster because some things that you assemble cannot be successfully disassembled.
In the cheap, put-​it-​together-​yourself furniture department they really have little competition so in many ways this review is pointless. What I can recommend sticking to their catalog and opt for delivery over pick up. Oh, and their Swedish meatballs rock. Not as good as my Aunt Elsie’s but still really good.

Many years ago when I first ventured into the land of reality and rented my first apartment I purchased a TV stand and stereo rack cabinet from IKEA in Elizabeth. Those two pieces are pretty top quality and are made of sturdy and thick PARTICLE BOARD, not wood. But, these two pieces are still standing the test of time.
Recently, I purchased a library shelf from the Paramus store. The place was a mob scene as expected, but moving around inside wasn’t too tough. Customer service was very helpful and attentive unlike some other reviews say. All lines any and everywhere were longer than they needed to be, some cash register systems died in the midst of the long lines leaving people stranded and further frustrating people. Anyways, I had no choice, I had to deal with it so I did.
I never ate here and probably wouldn’t go out of my way to either. Paramus is pretty ridiculous; blue laws close all operations on Sunday, but yet the town continues to build more retail stores and complains people need Sunday off. But, I digress.
Finally home and ready to assemble, remembering how I hate Ikea’s picture only instructions. Four hours later, a few missing directions, a lot of extra pieces from Ikea, two extra pieces from me, poor craftsmanship causing a ton of misaligned holes and broken particle board remind me never to shop at Ikea again. Hell, I’d gladly pay more for real customer service, and to not have to pick up my own products. Some of these are well over 100 pounds and for Ikea to expect customers to do it on their own without readily available assistance is pretty sad.
You can have first rate five star meatballs, but that’s not going to bring me back in for more poorly crafted particle crap.