Bijou Bridal & Special Occasion

I was referred here by a few friends and thought it would be the perfect place to find my wedding dress so it’s the first place I booked for an appointment.
I was greeted when I arrived and asked to fill out a few questions for the stylist to be able to assist me. Unfortunately after talking with my stylist I was very disappointed to uncover that dresses were close to Kleinfeld prices.
Upon review I was advised that there was nothing within my budget, she noted that I could still look around, I tried on 2 dresses to get an idea of styles I liked so that the trip wouldn’t have been for nothing. Throughout this process very little attention was paid to me and it was suggested that this was not the right place for me to look.
My advise to those planning to visit would be to get an idea of the price ranges of the dresses they have in stock before making the trip up. I would have been helpful to know this information up front.

My experience at bijou was really great from start to finish. (With the exception that I didn’t find «the one.») This is not to say they do not have a good selection of wedding gowns to suit many styles, because they definitely do. Their service is also top notch. Despina helped my mother and I. She was informed, not pushy, and gave great perspective when I showed my mother each of the gowns I tried on. I also loved that she really took the time to try and clip/​pin me into each of the dresses very carefully so I could get a better idea of how they would look on me. She was truly a pleasure to work with and I would highly recommend scheduling your appointment with her if you go here. I also liked that they have a wide price range of dresses so if you’re looking for something on the more conservative side, you still won’t have a problem. I’d highly recommend a bride to be check out this bridal shop and ask for despina!

I was the mother of the bride and picked out what I thought was a beautiful gown. The only problem is I am 5’9″ and weight 125 lbs so the size 12 sample was huge and there was no way I could determine the style of the dress (it was a fit and flare which the salesperson never told me). I had nothing but problems with the dress. It was first ordered in a size 4 (I’m a size 6) so I literally could not exhale in the dress. It was then ordered in a size 8 which they assured me could be taken in to fit my shape. The main problem with the dress is the bust was a D cup. I’m barely a B cup. I was told «no problem it can be altered». After 3 alterations they told me the only way they could alter it was to stuff it with padding. It looked awful! The padding made my boobs look like Dolly Parton!!! The week before the wedding I was frantically looking for another gown (of course since it was altered the $ 900 I paid could not be refunded). I could not find another dress and wound up feeling uncomfortable the entire day of the wedding. My advice to anyone who orders a dress that does not fit properly do NOT believe them when they say it can be altered. Ask for a refund and look for another gown. It’s a shame that I could not enjoy my daughter’s wedding wearing a dress that looked simply horrible!

With 2 months left before my wedding I was in need of a wedding dress ASAP. Avoid the fancy dresses in the city-​been there; done that. Megan and the entire team at Bijou Bridal made my shopping experience here so easy and pleasant. Megan was quick, listened to everything I wanted and picked out some beautiful dresses for me. I picked out a dress I was hesitant about and Megan encouraged me to try it on… little did I know that was «my dress». Megan, thank you from the bottom of my heart. You have no idea how many other bridal salons turned me away or laughed at me when I told them I need a dress within 2 months. Your care and enthusiasm makes me want to return countless times and recommend you to everyone I know. I thank you from the bottom of my heart. You have made this whole experience so much less stressful. I greatly look forward to the first fitting where I can make the dress personally fit for me. The seamstress manager-​wow what a doll! She made every vision I had of the dress come true and didn’t deny me anything. She was an absolute pleasure to work with and a real professional in her field. She hugged my mom and I goodbye and you could feel her love and enthusiasm for what she does. The girls at the front desk were incredibly sweet and helpful-​especially when I left my LV bag in the bathroom-​what can I say wedding planning is extremely stressful!
Don’t expect to hear «oh wow you look great» with every dress you try on. Get ready to hear the truth which I love and respect. Everyone agreed that the dress I picked out (as it was exactly what I wanted) was perfect for me. I’m a simple bride with an extraordinary dress thanks to Megan and the Bijou Bridal team

I just visited Bijou Bridal this Saturday for an appointment to try on wedding dresses. This was my second time trying on gowns. The first store I went to was completely different than Bijou Bridal. At the first store I went to, like a lot of stores, you tell your consultant what you are looking for and they go in the back and pull the dresses for you. If you’re looking for a less chaotic experience, definitely try a place like that first. At Bijou Bridal, you pick the gowns you want to try on WITH your consultant. It was kind of like a circus and a bit stressful trying to get through all the racks, pulling dresses with a handful of other brides and their consultants at the same time, but I found it kind of fun to be able to see everything and nix things I knew I didn’t like right away.
My consultant was Despina. I was honest with her and told her that I have another appointment set at the first store I went in a few weeks. That store ordered me a sample of a dress that I could not find in stock at any store — a dress I kind of keep dreaming about and MUST try on before I make a decision on any dress. In order for most stores to get you a sample they don’t have, you need to pay for the shipping of the sample. The money you pay for the sample either goes towards that dress if you decide to buy it or any dress in the store. So basically, Despina knew off the bat that I’m going to end up buying my dress at that store and NOT Bijou Bridal since I agreed to pay them for the shipping of the sample. I was just there to get myself in a few more dresses for comparison purposes.
However… that did not sway the appointment AT all. Despina was lovely! Very friendly, easy to talk to. She also listened and understood the aesthetic I was looking for RIGHT away. I explained to her what I wanted and that I found «the dress to beat» at the first store I went to. Then WHAT DO YOU KNOW? The FIRST DRESS that Despina pulled for me without knowing the name/​designer was THAT DRESS to beat from the first store. I was actually kind of stunned. I called her psychic! She told me that’s probably a sign that that’s my dress considering she went right to it after I told her what I was looking for.
She explained that I was allowed to pick 8 dresses to try on, so in addition to that dress I had already tried at the first store, we sifted through dresses together with my mom and sister to get to 7 more. Then you go up to another floor to try them on. There’s a large stage with mirrors all around it and a very long bench for all the parties to sit at to watch. Despina provided me shoes to try the dresses on with and she was great helping me in and out of them.
(P.S. They have signs here that say «no pictures» — however I was able to take photos of myself in the dresses INSIDE the dressing room.)
Despina gave me lots of advice and her thoughts on all of the dresses as I got in and out of them. There was one dress I thought might beat the «favorite» however, once I put the «favorite» from the other store back on, everyone still loved that one more.
Despina put me in a few veils with that dress and we talked a lot about what to expect from the dress that I ordered from the other store compared to the «favorite» I had on. A nice other woman who worked there (didn’t catch her name, she had strawberry-​blondish hair) came over and looked up the dress I ordered with me and my mom on her iPad to do some comparison. She also brought up another dress from their stock that had very similar matching lace just so she could give me some idea as to what the sample I ordered at the other store might look like. I could tell she, too, realized I was kind of locked in to purchasing elsewhere but still gave us great customer service and advice regardless.
In the end, Despina gave me her card, wished me luck and totally understood my situation. It was a pleasant experience on all counts. I would definitely without a doubt go back to Bijou for my own bridal accessories if necessary or recommend it to someone else for their wedding gown shopping.

Found my dress here last night! This was the third shop I visited in my search for a wedding dress and Bijou definitely had the largest selection, which at first was a little overwhelming for me. Despina was my consultant and she was so sweet and helpful. The dress that I ended up buying was one that she pulled, not me! She was very knowledgeable about all of the designers and even though I was pretty unsure of what I really wanted at first, she was able to find me a dress that combined a little bit of everything from dresses I liked. Everything from the shopping experience to the payment process was very pleasant. I will definitely be bringing my bridesmaids here to shop for their dresses.

I got my wedding dress from bijou for my destination wedding in Mexico and it was perfect! The dress fit amazing, the seamstress did an awesome job. It was everything I have ever dreamed of. I also got my bridesmaid dresses here and we received so many compliments. Everything was great. Would recommend this place to anyone. Thank you bijou for everything !

Had my 6 bridesmaids order their dresses from here. 5 of the girls went to the store to get measured to ensure that they would get correct sized dresses. All 5 of the dresses were too tight on the girls once they received them. My sister’s dress would not close by 3 inches. She did not gain any weight from the time she was measured, though the staff at bijou insisted she gained an inch. Assuming she did gain an inch, the dress still would not have closed by 2 inches. They insisted that a seamstress would be able to fix it. It seemed they were really trying to get us out of the door. The seamstress bijou recommended said she could not fix it. I asked if they could order her a new dress, and they said she would have to pay for a new one herself. This did not make much sense to me since my sister remained the same size and had relied on bijou to order the correct dress size for her. They sent her to «bijou’s seamstress» who said she could fix it (which made me wonder why they didn’t send her there in the first place considering she had been running around for a week trying to figure this out…).
Overall not very happy with the way this was handled. The dresses obviously ran a little small if they were tight on everyone (or they were all measured incorrectly which seems less likely). I wish any of the staff at bijou would have known this fact about their product before they ordered them. I was most disappointed in bijou’s lack of accountability, and immediate response to place the blame on my sister and bridesmaids.

I’m honestly surprised by the negative reviews that were posted about Bijou. I’m not sure if those that posted negatively came in with preconceived notions of how dress appointments go, but I truly have a hard time believing that any of the staff was rude to a client that comes in.
I first came to Bijou (for my very first dress shopping appointment) in November with my mom. I had no idea what to expect, and obviously did not come in with the expectation to buy, especially the first time around. I sat in the waiting area and filled out a form that asked questions about budget, style, and any notes before I was met by Despina, my consultant for the day. We chatted a bit as she read from what I had filled out, before she took me up two flights of stairs to the bridal area. She told me straight away that I could try on up to 8 dresses, because that was the maximum for the appointment time, so there was no expectation that I could spend all day there (and honestly, 8 is a great number because trying dresses on IS very overwhelming and it’s hard to separate them out).
I can’t speak more highly about Despina, I really can’t. Not only did she stick to exactly what I was looking for in terms of style, but she never once showed me a single dress that went above the budget that I had set (actually, every dress that she showed me was at least $ 1k under the budget that I had). Despina is incredibly knowledgeable, kind, excited for her brides, and also honest, which I appreciate. With the dresses that I tried on, we narrowed it down to four that I loved, but she told me that I shouldn’t make a decision on day one.
I ended up going to another bridal shop in the city for a Pronovias trunk show. The experience right from the get go was not even remotely close to the professionalism and genuine excitement that the consultants and staff have at Bijou, and left me feeling empty and unemotional about something that should be so exciting.
I left that appointment knowing that not only did I want to go back to Bijou to buy my dress, but I wanted Despina to have the commission.
I went back last night (after calling and scheduling an appointment, specifically asking for Despina again) for a 4:30 appointment. Despina had the four «favorite» dresses ready to go, and also pulled a few more new ones that were still in the same style. There was no rush to make a decision, and she helped me into each dress, pinned and clipped me, and even on dresses that I was unsure about, she had me go out to my mom and her best friend to show them anyway and get feedback. Despina was positive, but also real, reading my face and figuring out how I truly felt. It came down to two VERY different dresses, and Despina (and the other consultants who there and so wonderful) were incredibly patient as I tried them both on (she even took iPad pictures so I could get visuals of myself in both dresses). When I let Despina know in the fitting room that I preferred one over the other, despite the well intention-​ed/​thought out opinions of my mom and her friend, she encouraged me to do what worked for ME, not everyone else.
From there another staff member at Bijou (and I wish I knew her name, I want to say Lauren? A pretty redheaded woman who did my measurements, and brought the dresses up), went into the accessories and found a gorgeous belt that brought the entire look together. I knew instantly that this was the dress (and belt!) and everyone cheered and gave hugs as I made the decision. After you decide on a dress, you’re able to take pictures, which we were informed of and welcomed to do.
When you purchase a dress, you get 30% off accessories if you buy them at the same time. A 50% deposit is required on your dress, and then there is a flat $ 400 alteration fee that they let you know about. Everything is gone over in detail and then again when you sign off on everything and your payment is processed.
Again, I can’t recommend Bijou enough, or Despina. I had an absolutely wonderful experience and am proud to support Bijou and the incredible level of caring and professionalism that I encountered while searching for my wedding dress. Can’t wait for my fittings!

Diana is by far the best and most genuine seamstress I have encountered. She goes above and beyond to make you look and feel beautiful. She is Highly recommended when getting your wedding dress alterations… hands down!

This place is horrible! Worst wedding salon in the history of time. Do yourself a favor and stay far away! Very very far away! Customer service is non existent. I purchased my gown elsewhere and was treated like a queen! There are local shops 10 minutes away from here with superior service. Try Jaehee bridal and Nordstrom bridal!

I bought my dress here a couple of weeks ago. The lay out of the place is great. You get to browse the dresses and pick the ones you want to try on. My consultant was very helpful, not pushy, and respectful of my budget. I went to two other bridal shops and this one was by far the best. I would recommend it to anyone.

We cannot say enough wonderful things about Bijou Bridal and, most specifically, our amazing consultant Despina. I purchased my dress and my bridesmaids dresses here back in 2012 and now my sister said YES to her dress today! The entire process is seamless, from selections to alterations they are truly professionals.
Despina is absolutely outstanding! She made the experience what it was, and although it took three visits for my sister to find her dress, Despina greeted us each time with her bright, cheerful personality. We honestly probably wouldn’t have kept coming back if it wasn’t for her! She has a way of encouraging you and providing feedback without overstepping.
Future brides-​keep in mind when reading reviews for bridal gown stores that most people leaving reviews are disgruntled and the reviews may not always be representative of the place. With all the flurry of appointments and plans around wedding planning, most of us don’t take the time to leave positive reviews.
Don’t pass up Bijou! The selection is extensive. The staff is professional. And you’ll leave happy with peace of mind knowing you’re in the best hands.
And don’t forget to request Despina!!! :)

I had an amazing experience at Bijou Bridal! I went in for my first bridal consultation and my consultant was Despina. She was patient, kind and really knew how to make a girl feel absolutely beautiful. Long story short, I found the dress! and it was a wonderful experience.

Worst experience ever!
1– They didn’t let us browse at the bridesmaids dresses without a consultant, but they let you browse the mother of the bride dresses.
2– we had a short, skinny older brunette lady that was absolutely dreadful. She was mean to my sister and my bridal party. She timed our experience. She said we only have enough time for these many dresses from the beginning and she rolled her eyes a lot and snapped at members of my bridal party. The wedding gowns were on the third floor and my bridal party walked down to the second floor and she popped an attitude because they didn’t go down with the group. She was awful!
I found the dress that I want for my wedding, but I refuse to let her get the commission. We asked to look at another belt toward the end and she said that we don’t have time and we can do it some other time. This was my first time looking for dresses and memorable moment was ruined. I don’t recommend this place. I found another place that sells that dress and I’m going to get it from them.
Horrible experience!

I have only the best things to say about Bijou Bridal. I had intended on buying my dress in the city but wanted to just try on some dresses to see what was out there. My very first dress shopping trip I went by myself to Bijou. Karyn was my consultant and she was very accomodating and gave me very good feedback. I thought I had found «the» dress and made a second appointment!
My second appointment I was with 7 ladies all family and what I thought was an easy decision found I was torn between 3 dreses. They dont allow pictures while youre trying but they let my cousin take photos of me, I was jst having a hard time and the pictures actually let me see the difference. They offered to take pictures with their ipad so I could compare the dresses side by side (it wasnt charged). Their staff was very patient with me, very accommodating, and ultimately came up with suggestions to make the perfect dress. Basically my dress will be a combo of two dresses from the same designer. The whole experience was great and would reccommend to anyone. They do have a large selection but also make custom changes pending the designer. A little on the pricier side but for the quality and designer dress names its typical for this area. Will update again after the fitting!

They emailed my cousin to find out about my review and why I was unhappy, I think it’s nice that they care about their business enough to make sure the bride is happy which in the end is all that matters. They get props for that. I feel kind of bad that I was so harsh in my first review. All the girls there who helped us were super nice like I had said in my previous review but I just think there’s a few things that needed to be thought about on their end…

So my best friend ended up finding the perfect wedding dress here. They have a huge selection and special designers that specifically create beautiful dresses for this store. While she was trying on dresses, other girls around us were choosing dresses from the special designers for that store as well.
The place is clean, it’s off the main strip and plenty of parking.
All the ladies who work there are all beautiful and make you feel special when you walk in.
We had Karen who was awesome, she was not overly pushy and gave us our space to look for that dress. We even threw in a curve ball that my friend thought she would never wear, and Karen told us the dress has POCKETS! Come to find out this came out to be the dress she chose!
The only thing I wished was that we can take pictures! But we got to once she got to chose the dress. If I ever get married I’ll definitely come here to pick a dress.
And they have a great selection of bridesmaid and mother of the bride dresses as well, all different floors.

This was my first stop in my journey of hunting for a wedding gown for my big day. I just recently visited in search for a wedding gown & let me tell you that I was in and out of those doors within 10 minutes empty handed & disappointed. I think I waited longer for the consultant to introduce herself than I did looking for dresses.
The staff is very friendly, and that’s always a plus.
However, after hearing so much about this store and knowing they were on TLC’s «say yes to the dress» I thought Im bound to find something, even if I leave empty handed at least I’ll have more of an idea of what I want.
Their selection is very small & they gowns are all so similar. Heavily beaded, satin, fold over skirt, Deff not my style. & my style, they didn’t have a single dress that even embodied 1 aspect I was looking for in my dress.
The try-​on gowns, then though they’re samples were worn out, dirty, & just a mess.
This place should get their act a bit together & expand their style selection.
Deff won’t be coming back or recommending.

I really enjoyed my experience at Bijou. I will say, however, if you’re a bride on a tight budget, it may not be practical to go here. However, if you’re simply doing research (as was my goal), it is great fun!
One thing that made me sad: You can’t take photos!