Best Buy

Went in there to buy headphones and the scrawny security guard had the nerve to insult me for the purchase when he checked my receipt. I turned right around and the returned the headphones so I could buy it somewhere else. Keep your opinions to yourself.

Let me first note that I am visiting Jersey from Atlanta, Georgia. My boyfriends brother had his laptop stolen while he was attending college out of state. The family decided that they would chip in to buy him a new computer. After going to one Best Buy and being told they were out of stock on the particular computer he wanted the family came to this location two days later. We arrived at this best buy 2 days later around 6−7pm. I decided to stay in the car because I thought it would be a quick transaction (and I am not particularly thrilled with New Jersey weather). After about an hour waiting in the car I decided to get out and go into best buy to use the restroom and to see what was keeping everyone. I go into Best Buy and I am immediately met by my boyfriends brother and his mother who are literally preparing to walk out of the store. I ask them to hold on while I use the bathroom. I go into the bathroom and I am immediately met by a stench so offensive I questioned my decision to use the restroom. There are dirty paper towels on the floor, water all over the sink and floor, and the stall had tissue remnants on the floor and in the toilet. Unfortunately duty called so I wrapped my hand in a piece of tissue and closed the bathroom stall. When I finished using the bathroom I came out to wash my hands. As I proceeded to check the soap dispenser the lady next to me said «they are all out… everyone of them is empty.» Frustrated and a little disgusted I proceeded to walk out of the womens restroom. I knocked on the door of the mens restroom, but received no answer. I slightly opened the door and saw one guy drying his hand. I apologized and said I needed to get some soap. As I am pushing the soap dispenser (theres was completely full) a Best Buy employee comes out, looks me from my head to my toe, and says «you know we have a womens restroom.» I looked at him and said «excuse me.» He replied «there is a womens restroom.» I said, «yes I know but there is no soap. Perhaps you wouldn’t mind refilling it.» He replied «we have people who do that» and walks out of the restroom. By this time I am so disgusted that I just want to leave and never return, but something in me said to ask for a manager. I find a manager and explain the entire scenario to him. I explain to him that it was NOT ok for this employee to question me because 1. he didn’t know the reason why I was in the restroom in the first place 2. I could have been trans or simply identified with another orientation beyond the one he stereotyped me to be and 3. he could have just refilled the damn soap dispenser. The manager looks at me with a blank stare and says «Ok. I understand. Thanks.» Needless to say, neither I nor my family will ever purchase anything from this Best Buy again. I would strongly encourage you to this twice before purchasing anything or visiting this disgusting store as well.

Poor customer service. Staff are imbecile and stupid. They don’t seem to know what they are doing.

They delivered the wrong fridge to my house. Then they took it upon themselves to cancel my order. Trying to get a hold of them to correct the issue is impossible.

this only applies to my experience buying a laptop
I went to buy a laptop today and I i had an idea of how much i want to pay and what i need to do on that laptop BUT when i got to the computer department i was very lost and had no idea where to start. One of the sales rep asked if I needed help and start to show me a bit but had to finish helping another customer. After browsing for a minute or two a sales rep by the name of Ariel Burgos helped me with perfection. He did not only show me what would be best for me but also gave me the truth about there are other places that may be cheaper but the service and helpfulness of that convo had me convinced that the laptop in front of me was the one that i needed. I HIGHLY RECOMMEND IF BUYING A COMPUTER TO ASK FOR ARIEL BURGOS, HE IS COGNOSCENTI TO COMPUTERS.

More centered toward the mobile store. This place has the most condescending people working. They don’t care about customer satisfaction, the manager at the mobile store is not qualified, and just plain horrible. Never again.

Be careful when ordering through the store. It’s a return/​exchange policy from the day you «order it, «not receive the item! I worked around it though.

TL;DR: Shopping here has caused me enough grief that I will never again buy anything from Best Buy. Not this location or any location. Literally the worst retail experience of my life.
Went to pick up my S6 Edge (just PICKING IT UP, not changing my plan, not buying a new plan, already paid for, etc). I waited on a line of 3 people for an hour and a half before finally getting to the BB Mobile «counter.» Again, I was only there to pick up the phone, as I had already paid for it online.
For whatever reason, presumably out of their control, they couldn’t check me out. I would think maybe I chose the wrong store for pickup or something, but the girl helping me insisted it was the correct location. She asked if she could process this as a return and re-​charge me for a ‘new’ device. I bought this thing full-​retail (about $ 950), so I didn’t have that kind of money laying around my bank account. I told her, no, you can’t do that.
Ultimately they called a manager over and sorted something out, filled out some kind of form, and gave me the phone. Now, the phone was supposed to come with a free wireless charger. I asked about that, the girl told me I’d have to come back for it for some reason. Remember, I’ve now been there for an hour and a half. I wasn’t about to start arguing about some charger. fine, I’ll come back some other day for it.
Next day: I get an email confirming the pick up of my phone and another email confirming the pick up of the wireless charger. Sigh, so I guess I’m not getting that… I called the store, waited on hold for all of my lunch break the next day (an hour) before having to hang up to get back to work. No answer. I call the next day, waited on hold for 20 minutes, no answer. Do they even have people listening to the phones here?
Then, Friday comes and I get a notification from my bank saying I was charged overdraft fees. 10 of them! I look into it — it’s because Best Buy processed the thing as a return AFTER ALL. So I got hit by 2000 dollars worth of charges that day on my debit, got hit by several overdraft fees that day which actually pulled me into negative territory, and I was using my card the rest of the week thinking I had money when I didn’t. I do blame the bank (TD Bank) for being scummy with the transaction re-​ordering and such (and not processing my debit from Best Buy until after it was convenient for them to do so), but I TOLD BEST BUY NOT TO PROCESS IT AS A RETURN FOR THIS VERY REASON. In total I was charged 350 dollars of overdraft fees because of this.
Impossible to get the store on the phone. I called Best Buy customer service and talked to them — they opened an issue and contacted the store for me (supposedly). I was told the manager of the store would be calling me — no call. I’ve been calling for weeks to try to get this resolved or SOMETHING, but the store has yet to pick up my calls. Best Buy customer service has supposedly now spoken to them 4 times but no resolution of my issue.

Most of the employers are pretty helpful but some are not helpful enough. If you have any tech help some of them don’t know the specs of the products in place. If your the type of person that does things quick, then this is the best buy for you. go in, buy something, and leave. The employers in this place gives no F***s about anything that you want as long as you «buy» something. If your going to buy something and want questions about the products, i recommend heading to a better best buy establishments.

NO CARE and service on the floor!!!
The only A + was the you lady at the check out!

The only reason this place is getting 2 stars is because of an employee Jamie. I’m guessing it was the end of his shift or going on break bc he had I’m guessing a lunch bag in his hands and he stopped to ask my fiancé if he needed any help. We asked questions and he went on his way. Now it was time to pay for a phone we had picked out. There were 4 employees behind the desk. We asked. is this a good phone? One girl said yeah its good. Seriously?! Wow that’s great. Now I know where to go with my questions! As we were paying for the «good» phone. the employees decide to play with an action figure while talking about someone’s cheating relationship. Great. a trip to best buy got me a phone and reasons to why people cheat in relationships. oh and how to play with toys. Greaattt.

very disappointed!
if you are not white, the garden state plaza store is not right for you!
short spanish girl (poor girl is trying to fit in society), she only helped people with the right tan or should i say no tan.
took my $ 1,000 and went to pcrichards.
cheers.

What used to be my favorite place to shop for electronics, is now so disappointing. And I’ll never shop at any Best Buy again.
My story is long, and pretty boring, but let’s just say that I’ve spent tens of thousands of dollars there over the years. In my last experience with them, and it will be my last experience, I was treated with little respect and professionalism. Very sad.

I hate this place. I have to wait on a long line to pay a bill. I went to buy a birthday gift for my sister and they made me wait 15 min for the product after the person had it in his hand. I would so much rather buy from amazon. Only reason why I went here is because I needed the gift that day. I predict this store week be out of business in the next 5 years.

This is a great Best Buy! The store is always in great condition — shelves are stocked well. I have been to this store for photography equipment, air conditioners, and other audio type equipment. The store always has what I am looking for and the staff is very friendly. I definitely will be back to this store and I will also recommend my friends to come to this location. The store has two levels.
There is adequate parking as the store is in the parking lot of the Garden State Plaza; easily located at the intersections of Rt. 17 and Rt. 4.
I reserve 5 stars for stores that are extremely better then other locations or that go completely out of their way for their customers. This store is great but I am not sure that any Best Buy could really have complete excellence of a 5 star review. 4 stars is an amazing review from me =)

Mediocre best buy compared to others I have been too… big store not many employees willing to help you… Never have the dvds I’m looking for!!! Plus parking is a NIGHTMARE…

This place is a ghost town. Don’t come here looking for help because unless you want someone real sarcastic you are just wasting your time, do your own research. The customer service here is something that you have to not be in a rush to do. They are not helpful and will ask you the same questions over and over. The only reason i come here is to check out gadgets on the top floor because i know i wont be bothered while I look.

Pleasantly surprised by how attentive service was here. Came in and asked for an item guy goes upstairs to get it for me and then comes back and brings it to me!
Go figure
I ended up going up after too. Friend needs a USB extension and so more people around to help.

Does anyone work here?
It sure feels like no one does. Its hard to find someone who will help you here. There are so many people working but no one doing their job. Some are flirting, some chatting, some falling asleep, some texting… Dont know how they got hired, but they were surely not doing their work.

The last time I came to Best Buy (well at least this one anyway) it wasn’t the best service in the world but it got the job done. I had an encounter with an employee that caused me to pause. I asked this so called expert about car alarms and pretty much got the run around regarding my questions. Then I moved on to my have my laptop fixed and that was done in a decent amount of time (less than a week if I can remember) and done for free because I had coverage.
Recently during this visit, I needed to buy some decent headphones. I usually frequent the Best Buy near my home back in Maryland, but I decided to not wait any longer and move ahead and buy them. Well to my surprise I got a good deal. Located near the overly priced Dr. Dre headphones I found some wonderfully pink colored headphones and some that hang behind the neck for comfort.
I moved over to checkout which was just as fast and with good service. A nice young man checked me out, updated my information so that I can receive points, and wished me a happy holidays
On the other hand, in general, this store doesn’t appeal to me. Maybe it’s the layout or it seems the lack of choice in products, but something doesn’t sit well with me and I limit my shopping here or until I get back home