The UPS Store

This is my go to place for a lot of things… Shipping, copies, fax, notarizing, and printing and my experience is always pleasant. The owners are willing to help spend the extra time on a printing project and make sure the customer is satisfied.

I have been here probably 12 – 16 times in the last year and every time I go in there whether it be to ship a package or get prints I am always greeted with a nice smile and friendly service. There is convenient parking, Steve and his wife are outstanding and their employes are always very helpful. Ive never asked for something they didn’t have. Its really nice to have a friendly, local business you can rely on!

The UPS store is a nice, convenient, customer oriented place to do business. The parking is good, the staff is helpful. I really appreciate that they have the packing material I need — always — and give me options on price and delivery times. Thank you to Steve and the staff there!

I always receive prompt and efficient help when I go in. I have a mail box there and they have always been very helpful and professional. Thank you!

The owner absolutely RUDE!.. been there many of times and he has NO customer service skills what so ever! His wife on the other hand is very nice. I don’t understand how someone that owns a business and have to interact with the public can be so rude and arrogant! I understand that working with the public can be very difficult but you just can’t treat people like crap!
I actually didn’t want to give even 1 star but it wouldn’t let me post without…

They do not even deserve 1 star! First of all the man does not know what he is talking about. He told me that no fax machines fax can fax legal paper…, WRONG! PIP Printing in Paradise does in deed fax legal paper and it comes out legal size on the other end! The guy at UPS Store said «the machine would have to shrink the document to fit smaller paper»…he did not however explain that clearly and when I questioned him about it he interrupted me. I said «No, that is not what you explained.» He must have known he was wrong because he yelled at me to go some place else and literally ran to the back room. It was like he was a crazy man! And other customers were there! I told him I would pay for what he did, and he yelled back NO! Well, here I am at PIP Printing getting actual legal sized documents faxed at a fraction of the cost!!! DO NOT GO TO THE UPS STORE IN PARADISE UNLESS YOU WANT TO BE LIED TO AND TREATED RUDELY! I have also experienced shipping costs that were incorrect. I took a pack age there to be shipped and the price for USPS was outrageous! I took the same package directly to the post office and it was considerably cheaper!

I appreciate their enthusiasm and customer service focused approach to business. They care about not only their own success, but the communities’ as well. Would gladly take all my shipping needs to them.

The owner or manager or whoever he is is one of the rudest people I have ever dealt with. I’ve been in a handful of times when he has been there and each time I am made to feel like I am incompetent. This is not the way to treat customers. I now refuse to go there and will be driving in to Chico instead.

Great service and the best folks.

This is the best postal center in Paradise. I have had a mailbox there for two years, and it’s the best service and best price around. The staff are angels and will go the extra mile to make you happy. I always receive a smile and a cheerful hello whenever I’m there, which is at least twice a week, sometimes more. They do shipping, copies, notaries and secure disposal of documents. The secure disposal is great for things like old tax returns, etc. I have also had them ship numerous packages for me, which is very convenient, because they store the addresses I ship to in their computer so I don’t have to remember them each time. I am so happy I found this store, and plan to be there for many more years.

I have visited this ups store many times over the years and have always received the royal treatment.
I’ve dealt with many independently owned ups stores, and even worked in one when I was just 17, I’ve also worked for UPS before, and I can give my professional opinion that this store is up to par, and exceeds the service standard of UPS stores.
I highly recommend it to anybody looking for a Postal Mail Box (PMB) or mailing and packaging services.

They quoted me $ 24 for a package!!! Sent it for $ 12.99 at the post office!!! Crooks.

They are fast and know the ropes. They can do all kinds of printing and formatting. The employees always greet with a smile. I note that some talk about shipping damage but when you go in they can’t exactly tear the box open to determine if its packed right. Some don’t seem to understand box rating. Sending 108 pounds of content in a box rated for $ 125 seems to provide a skin of fhe teeth protection when you consider that is stationary weight and when its being bounced up and down even in the most careful handling that 108 pounds could easily go up to twice or three times that much. I understand the frustration tho. I would be wary too, but once local stores ship it out its out of their hands.

I came into their store at the peak of Christmas shipping season and didn’t even have a box. The store was packed with customers, but I didn’t have to wait for more than a minute before someone greeted me and reassured me that they could not only box it up for me but get it there before Christmas! The paperwork was a breeze. They were polite and efficient. I’d go back in a heartbeat. Great folks! Great service!

The store owners are the least friendly and helpful business owners I have ever met. I choose to do business in Chico at the Raley blvd location. The people there were friendly and printed off my label at no charge.

I can’t help but to feel apprehensive about using this store for services. Every time I’ve been in here, I feel like I’ve made a horrible mistake. When I ask a question about a service it’s because I need help.
Earlier this week, I needed to mail a check across the U.S. I wanted to check on priority mail options… I was told that USPS priority flat was $ 5.95 but it was never guaranteed. His response/​tone of voice didn’t lean itself to me asking just exactly what wasn’t guaranteed.
He then told me I could send it some other way as long as it wasn’t a PO box. Well it was a PO box. My other option was to send this small 3×7 check across the U.S. and pay $ 60 to guarantee it’s delivery on time.
I expect this type of attitude from a USPS employee but not the private sector. Next time I’ll go to Chico
When I reviewed this business, i quickly received a response saying I was just looking for the cheapest option. No, I was asking for options, the «cheap» assumption was made by the very rude person behind the counter.
He has since removed his reply on the FB review. He can be rest assured that the screen prints will be sent to the corporate office of franchise operations.

This store took my money, accepted the package, sold me insurance, and when the package arrived it was destroyed. It was 108 pounds, in a box rated for 128. It was double wrapped in one inch bubble wrap, with extra folded boxes on all four sides for extra insulation. When the box arrived from California to Virginia, it was destroyed. Meaning the package had been torn nearly in half, and then taped back together by UPS personnel. I provided plenty of pictures, and documentation. The UPS driver admitted this was UPS fault, and told me «It’s our fault. We popped that sucker.» DO NOT USE THIS UPS STORE. The insurance is worthless, and the people who ought to be taking care of their customers are not trustworthy. I will be taking my complaints to the Better Business Bureau, as well as the Butte County Chamber of Commerce. I understand that stuff happens, and for that I bought insurance. UPS store had the first right of refusal. If the package was too heavy, or there were any deficiencies in the packaging, they could have refused to take my money. Instead, they happily charged me 240 bucks to ship it, and then denied my claim. The claim they make is that the box rated for 128 pounds isn’t strong enough for the 108 pounds it contained, and that it wasn’t properly packaged. I don’t know how you can do it any better than I did. I ship almost daily using my commercial UPS account, but after this… I will never use a UPS store location again, and I will go out of my way to bring attention to the breach of contract and unscrupulous practices of this business.

I am only sorry that I have to leave at least one star. The managers/​owners of this store are the most rude people I have ever encountered and they have no idea how to treat their customers and the service is even worse. They take no responsibility for their errors and refuse to adjust billing when they do not deliver. They yelled at me when I pointed out that I did not receive what I paid for. BEWARE of this place.