Verizon Wireless

Everyone at this store was very nice and helpful. The store manager Crystal was a pleasure to speak with. I wrapped up my great deal with Joshua. I was so pleased that I took my sister the next day, and she and her kids so switched over to verizon too. Thank you Joshua for your help and service ( Unilocaling from my new cool phone on the fastest network!)

The store is nice and big but the staff needs more training. For every question that i asked they have to go to the computer and check for answers. What is on their website is basically what they will tell you, no helpful hints. I just wasted my time going here, it was easier to check online.

WATCH OUT FRAUD ALL OVER HERE! STAY AWAY! If I could give this place a negative million I would. My mom went to this store to replace her broken tablet. The representative here gave her a new one, my mom had repeatedly asked him NOT to change her plan (because we were grandfathered in for unlimited data) and the worker said that he will not. One month later we receive a bill where the guy in FACT without any permission or authorization or signature from my mom had changed our plan, and now our bill was over $ 200 it’s normal! He changed the plan ILLEGALLY! It took us 3 weeks and the run around for us to come close to our old plan and apparently we still owe the 200 $! We have never felt so cheated and lied to, these workers need to be fired for their illegal activity!!!

This place takes advantage of elderly people. Selling them devices that they don’t even know how to operate. Then blaming the customer for their ignorance. Managers and sales rep were no help and argumentative. Do not go here!

i originally went here on july to switch from tmobile we were helped by marvin he was very patient explained everything we had no suprises on our bill we payed exactly what we expected. Two months later i go across the street in the mall to try and pay my bill they say they cant i have to call. The person who helped us (cant remember) his name then offered us 2 free tablets he said all we have to pay is sales tax we said great he then said he could change our plan to pay lower we said great and proceeded to make a long story short now we are paying close to $ 400 every month! So please if your around the area and need help go here to this verizon and speak with marvin he was a great help!

My experience at Verizon was excellent! The environment is relaxing and the employees just did a great job with attending to my needs. Luis did an excellent job with attending to my brother and I. We both walked out of the store satisfied and with new phones. Thank you so much for the the excellent service!

This verzion store rocks! The service was impeccable. I went in needing a phone and it was taken care of with world class service. In no time I had a phone and plan to fit it! Ask for Luis! That dude knows what he’s talking about!

If only I can give this place 0 stars. Every time I come here, its pure disappointment. They don’t know what they’re doing! My mom needed help with her phone — the battery port of her phone was broken. So an employee called someone and gave the phone to my mom to talk on the phone and then he vanished for some odd reason. My mom was having a hard time hearing the person on the other end, there was an employee next to us and we were talking to him to help us out but he was IGNORING US like we were invisible. We just walked out of the store in disappointment.
I don’t understand how Verizon can hire complete idiots.

Horrible place. The employees are rude, discriminating, and would rather talk amongst themselves than actually help you with your problems. I went in for something very simple. They treated me like crap and would rather take 20 Mts for something that should have taken 1 mt. This place is a disgrace to all Verizon’s.

Wow! Amazing service. Thank you Luis Lemus for your patience, knowledge and willingness to go above and beyond. I left the store with a new iphone 6, a beautiful cover, new car charger, glass face cover, and even a Fitbit flex. Which by the way, I’m so addicted to.!! I have been a customer of Verizon for over 10 years and i keep coming back to this store for the exceptional service.

I went to Verizon to pay an inactive account bill, they told me they couldn’t help me because the account was not in there system. The account was possibly with there financial collectors. So they provided me there number. I called the same day, the number they provided me was a financial business office. So I went back to Verizon and they gave me there Verizon Financial office number. I got home, called them and they found my account but gave me another number because they couldn’t help me either. F**ken fake a** motherf**ckers! Quit playing charades and tell me where the f**k I need to pay this debt! Don’t go here! There service is s**t!!!

If I could give this place zero stars I would but you can’t.
I’ve been with Verizon 6 years or so. I understand a lot of things are policies and all that.
But to not let customers IN the store is RIDICULOUS!!!
I went in to upgrade a phone today and Robert was at the door. He had the door locked and had his hand on the door. He made us wait OUTSIDE in the parking lot!
I don’t care what phone just came out that’s not ok.
He said because the new iPhone just came out they need to make sure no one takes the displays.
On top of it he makes you feel like your going to go in there and rob the place.
Robert and Julio should not be in customer service! They’re both rude, not groomed, and demeaning.
If you have to go to this place ask for Eddie the only guy who seems to like his job and actually is really good at it! Simple, Clear, and so so Helpful!!!
I hate that this is there main store! Please open a new store in a different city Verizon!!!

Sunday, September 13^th at the Panorama City Verizon store located on 8300 Van Nuys Blvd, Panorama City, CA 91 402 Phone:(818) 920‑4848. Sunday Hours of Operation 11:00am-7:00pm.
My fiancé and I walked into the store at about 6:45pm to seek help in switching our Iphones. We were greeted by Victor, store manager. We told him we needed help in switching phones, my fiancé would get my Iphone 6 and I would get his Iphone 6 plus. Victor told us it was a simple process and all we needed was to switch our SIM card. We thought cool but we still needed help getting the SIM Card switched. Victor, proceeded to tell me the best way to get the SIM card out was to use a needle type object, telling me I could use my earing stud to get the card out. He indeed tried using my earing to get the card out with no success. He then makes a gesture as to be bothered and proceeded to the counter to obtain the proper tool used at the store to open the SIM card slot. We asked him to sign us in on the queue to be helped. He said he had five customers ahead of us. He didn’t sign us in but proceeded to continue to open the SIM card slot — tells us that all we needed to do was to type in our icloud information into the phone. Leo and I thanked him for helping us so far.
At this point, however, after trying what Victor suggested we were not successful in making the changes. My fiancé then approaches Victor at the counter to ask for further help and wanting to see an associate at the store. Victor, then seems bothered at him for his request and continues to mention he still had about five clients in the queue and that at this point the store is now closed. My fiancé politely asks him to consider seeing us to help us. Victor reluctantly, insinuated placing our names on the queue while giving a bothered look to us. We walk away and wait to be seen. We see the last customer leave and we are excited at getting our phones switched.
Needless, to say, when we were approached by Marvin, store associate we told him we were his last customer and expressed we needed our phones switched. By this time it was about 7:40pm, he told us the store was now closed. We obviously, tell Marvin we were placed on the queue by Victor to be seen. He checked the system and there was no record of my fiancé name being on Victors’ queue.
We walked out of the store irate and we felt horrible at being denied a service from a company we have been loyal customers. I would not want any customer to experience this horrible false sense on customer service. VERIZON CUSTOMER SERVICE SUCKS!!!

There’s a reason why Verizon and it’s stores have such low ratings. Customer service isn’t all that great. The staff are friendly but not helpful. All these staff members want to do is up-​sell for commission and they make it obvious. I dislike the fact that they always discontinue accessories for any phone I have with the company once they always come out with an upgrade or a newer phone. This place is a hit or miss. Some days they may not have a wait time and over days they may have a 30 minute plus wait time. It has definitely changed over the years. They remodeled it back a few years so it looks real nice but like I said, the staff are friendly but not helpful and they never have the accessories I look for. Which I’m assuming they are forcing customers to upgrade to a newer phone every year.

Went into this store with a friend since he wanted to upgrade. Ana the rep that helped us kept trying to bundle him and push him into getting something he didn’t want. She eventually told him to upgrade online and made it clear she didn’t want to help him anymore since she kept repeating to do it online. He made up his mind and told her to upgrade him under the 2yr contract. They agreed on a plan and he signed up with them. Only to find out today that she completely messed up his plan and added insurance (she never mentioned insurance at all). Avoid this rep she was very shady in adding features that weren’t necessary. Even if they are maybe needed she failed to inform my friend of the insurance being added. She was also very rude with her stupid remarks of take it or leave it do it online.
It’s sad that the rep Ana didn’t want to help him since it was a 2yr contract he was doing. These reps push to do the Edge program because it benefits them with there quota. She confirmed that when I confronted her about it. They do what benefits them not the customer.
Verizon you guys should be more truthful and more loyal to your current and new customers. To think I wanted to switch my 5 lines with you. After dealing with your rep Ana. Horrible customer service it was a BIG RED FLAG.
Avoid Ana. Not nice! And messes up your plan. She is not knowledgable.

Laziest workers!!! I came in today early in the morning to pay a bill and I see workers taking to friends showing pictures of their kids. Helllloooooo I just want to pay a bill. Get in and get out, but no. Stupid workers with their tablets make it seem like they r busy, but they aren’t doing anything. When I say nothing, I mean they r not doing anything.

Worst customer service in town. Don’t deal with them. I should’ve ran outta there when I had the chance.

This store gets 5 stars because of Lemus (I thunk that was his name) he was able to assist me and help me get my new phone. I had a horrible time with the customer service line over the phone and they pretty much tend to tell their customers whatever they think they wanna hear over the phone. But Lemus was able to go above and beyond for me consider my messed up situation. Thank you Lemus!!!

Would never come here again if I could new better places than this one. But the bad thing is, you cannot find a better place than this that is why you just walk in here and have their sales talk to you all lies that they know of you could buy something or subscribe to their service.
It’s also true that the parking lot here sucks. don’t know why they have this small parking lot while they’ve got a lot customers.

If I could I would give them no stars! These employees have no customer service at all. They just stand there and talk with one another and when you ask them what if they are free they say we are busy. This is a Corporate store too does it takes two or more mangers to write down people’s name on a list and then call them out? No I don’t think so if any of the real management see’s this please discipline your management not the employees, the employees were working perfectly fine.