Firestone Complete Auto Care

The Panorama City location is great. They take very good care of their return customers, going above and beyond to make things easier on you. The staff here is very friendly and professional.

AVOID THIS COMPANY. I’ve been a loyal customer for almost a decade. I will say they are expensive. And they make expensive unnecessary «recommendations» because we all know it’s a business. But the real reason I have to give them a bad review is because I went to them for a simple oil change. Took them 2 hours. A week later my car has zero oil level. Only to find out they broke the oil pan and try to fix it with putty. They denied it all. My car was excellent before taking it in. I had to call the corporate office to get anything done. Took them months before anything got settled. Moral of the story don’t go to firestone. Search around There are plenty of other businesses that will do a great job. Save yourself the trouble and avoid Firestone.

Driving to LA from SD when my rear right tire hit a nail. Merry Christmas to me.
I called this location the next morning and spoke with Alan. He quoted me $ 400+ for a new tire (Potenza RE050a I RFT 255÷35−18) but also recommended Bridgestone’s new DriveGuard RFT which was almost 50% cheaper, but just as good a tire.
Drove over and was helped by Jimmy who had excellent customer service. Told me it would be done in an hour and 30 minutes, but it ended up being done sooner. When i went back I was helped by Alan, who was extremely knowledgable, and even gave me and my siblings a little lesson on run flats.
Overall it was a great experience dealing with these guys, especially after dealing with my «Christmas miracle.» Thanks guys!

Had a great experience here. I was in and out within 45 min for an oil change and complimentary vehicle inspection. The staff is friendly and helpful, I will definitely be back for any automotive needs.

Excellent service! I would highly recommend this store to all of my friends and family. Sales advisor Jimmy is a great employee and answered all my questions knowledgeably.

I came in for tires and an oil change and was extremely satisfied with both service and deals. Firestone has been servicing my cars for years and the main reason for that is because of the service provided by Allan M. He is always friendly, honest and explains everything in order for me to fully understand the reasons and needs of my car. This location is 40 miles away from my house but is worth the drive because Allan has been servicing my cars for years (at various Firestone locations) and I know I can trust him.

We have 3 jeeps and normally we go over to the Studio City location. I decided to try this location because of the 24 hour fitness that is down the street. Brought my 1^st jeep in yesterday morning and the woman who took all the information and got me set up gets 5 stars!!! She was what customer service is all about. .
I made plans to bring in my 2^nd in 3^rd jeep for an oil change. I showed up this am (10 mins ago) the gentleman who took my information, was at the minimum level of customer service. We did the paperwork I asked to prepay, he said no. I said I would love to prepay in case there are alot of people upon my return. He said they can’t do that. I told him I always do including yesterday at the same location. He said he needs to make sure that the service is done. I said it’s an oil change, how could it not get done. He said sorry can’t do it. I said ok took my keys said that’s okay and left.
Back to studio city I go now with my other 2 jeeps. .
Ps… she gets 5 stars he gets 1 star so the store gets 3 stars.
Thank you Firestone

Worse Firestone in the world I called 5 hours before they closed for a simple oil change and they didn’t wanna do it. Don’t come here lady there is such a drag.

I had a dead battery so I made an appointment. Great customer service and good pricing too.

I came to this Firestone location because i happened to hear a grinding noise while driving, and this happened to be on the way i was going.
I had to wait a few minutes to be attended, but at least it was nice of Jimmy to tell me so. He asked me what i was in for and had suggested a brake inspection, which is free. I went and paid for the Complete Inspection because i figured why not have them look at everything else.
Jimmy attended me once the inspection was done. He was transparent as to the technician’s findings. He even had the tech show me everything himself.
My problem turned out to be grinding front brakes. I needed the rear too because they were low as well. I couldnt afford it at the moment, which led him to offer a credit card. I decided to come back some other time.
Great experience, i liked the honesty and the fact that i had an option to purchase a service with credit. It showed that they had nothing to hide, and the complete inspection was thorough. Will definitely come back once im ready to have my brakes done.

This is by far the best location I have visited to get my truck serviced. I stopped by the other day and I was greeted and helped by a young lady named Marissa Perez. She was great knowledgeable and checked up and kept me updated with the process. She was friendly and had great communication with me and other customers. She even set up a appointment for s next visit to get my brakes repaired. I will continue to visit this location because of her. Thank you for your great service and excellent employee, that provided great customer service !

Very helpful people and hospitable, the manager of tire sales Marissa Perez offered me the password to their WiFi for free and was smiling and helpful the whole time. The employee Dennis Manukyan promised to change my gas in an hour’s time but swiftly managed to do it in only half an hour, this is definitely going to me my favorite oil change service even though its far from my home.

Very nice people who do good work. Could speed things up a bit. 100 minutes for an oil change on a slow day.

Been coming here multiple times over several years. The customer service is great, prices are real reasonable and work quickly. Hence, people like coming here so sometimes takes longer than expected for an oil change. I recommend getting a oil change and lifetime alignment for your car. Oil change is cheaper than dealership and more professional than a hole in a wall mechanic shop. Tired should be aligned at least 1 – 2 times a year so tired don’t unevenly wear. It’s a great investment to get the lifetime alignment so each oil change you get the alignment for free. Never pudgy on their sales but have to do the suggestion

Went to get my oil changed at Firestone and the service was EXCELLENT! They were very busy and I was planning on leaving to pep boys down the street but jimmy told me not to worry that they can get me out in 30 min! And they did! Good job Firestone ! I’ll be back (terminator voice)

Wow! I went here today for an oil change and to change out some cracked belts for my bitsy little Prius and they went above and beyond. They did it for wayyyyy cheaper than all my other quotes and I’m having absolutely no problem as of right now with it. They were friendly, informative, and generally super nice dudes. On top of that the place is clean and the coffee is decent. No complaints here! Thanks guys! :D

Marissa is excellent to deal with. I love the costumer service at this location. I’ve brought my car here twice for two flats. Today I brought it in for all tire change, oil change and wheel alignment, I got quoted the cheapest amount compared to other shops I visited today. I got a flat while I was in Las Vegas and went to a Franchise Firestone which was horrible horrible! I’m so glad I was able to wait and get my service done here. I recommend this shop 100%. Thank you Marissa and staff. I trust in your service.

I called in advanced asking if I come in to get an alignment knowing that there was not enough time being that the store was closing in 15min. But with the help of a kind and generous man named Allan, he kindly allowed me to come into the store courteous enough to service my needs and accommodate any concerns or questions I had. Way to go Allan, from Firestone! His service could not have been any better!

I made an appointment for as soon as they open at 8am so that I could get in and out as quickly as possible. I showed up early, directly after working a graveyard shift. They were polite and prompt in opening on time. They put my car first on the rack for a quick oil change.
They convinced me to have my rotors turned. I agreed and I regret it. It is now almost 3 hours and I am still here and exhausted. They are missing an important part to complete their job. They apparently need it to be delivered and cannot finish without it. So, here I am, waiting, falling asleep in their chair to repetitive game shows on their television. I have no idea how much longer I will be here. I don’t even know if they have finally received the piece they need to finish. It is taking all of my remaining energy not to be «that» customer to make a scene.

I brought my car last week for a full vehicle diagnostic but I got surprised when I asked one of the service advisors how much it was and he mentioned 130 dollars what he didn’t know was that I had already called other firestones and they told me it was only 114 dollars so when I confronted the service advisor why he was telling me different amount than what other firestones have metioned .he became upset and mad and told me if I didn’t want him to touch
car I have a right to go somewhere else… so everyone make sure u do u research before u just walk into any firestone all those service advisors can say whatever they want and u end up paying for it in the long run.