The UPS Store

Palo Alto, United States

2.9

Open now

18 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 650-391-9842
Website:
paloalto-ca-6105.theupsstorelocal.com
Address:
855 El Camino Real Ste 13A, Palo Alto, CA, 94301
Nearby public transportation stops & stations:
0.2 miStanford
0.4 miPalo Alto Transit Center
0.4 miPalo Alto
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Bussiness info

Accepts Credit Cards
Yes

Today

Today 9:00 am – 7:00 pm
Open now
Local time (Palo Alto) 11:50 Friday, 29 November 2024

Business hours

Monday 9:00 am – 7:00 pm
Tuesday 9:00 am – 7:00 pm
Wednesday 9:00 am – 7:00 pm
Thursday 9:00 am – 7:00 pm
Friday 9:00 am – 7:00 pm
Saturday 10:00 am – 6:00 pm
Sunday 11:00 am – 3:00 pm

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18 reviews of The UPS Store

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Place rating: 2
San Francisco, CA
As other reviews point out, the employees there lack passion for their job and respect for their customers. They are impatient explaining their services to customers. The only upside is that it is open on Saturdays. Will try FedEx in the future and there is even a 24 – 7 FedEx store on California Ave!
Place rating: 3
Stanford, CA
They have all the serves you would need. It was fairly busy in there when I walked in but much to my surprise, I was able to get in and out pretty quick. I’m not sure xeroxing is a bargain here but my gut tells me, the price is probably the same should I had gone to a Kinkos (FedEx what, it will always be Kinkos to me) or something.
Place rating: 1
Palo Alto, CA
Use caution with this store. I had my daughter’s fingerprints done here for a study abroad FBI background check. They were done on paper and mailed to a service that submitted them to the FBI. I paid $ 75 for the prints and 2 day shipping and our results came back that the prints were not of high enough quality to process. The store is refusing to redo the prints on any discount and they want the $ 75 again. It’s 5 minutes of work and some ink and they just want the $$$. No discount or help in any way. Not a neighborhood store I want to support.
Place rating: 1
Golden, CO
This business seems utterly clueless that they are losing business because of their poor attitudes. I had a business mailbox here for several years. Recently I cancelled the box because I’m tired of the unfriendly atmospher. Picking up my mail here a few times a week became something that I dreaded. Its obvious that they just don’t care.
Place rating: 1
San Jose, CA
Just like the other comments, the staff (one female in particular) is rude and has a stinky attitude. I needed to drop off some mail so I paid for the stamps and I was waiting to make sure she would put the stamps since my documents were extremely important. I waited for a bit and I asked if they were completed. She gave me a rude remark saying how she wasn’t done and acted as if i was completely ruining her day for asking. I then opted to wait so that I could make sure she would put my stamps on and ultimately decided to just take my own envelopes with me. Never coming back here again.
Place rating: 2
San Francisco, CA
+2 stars for being open on Sundays, but I’ll be avoiding this place from now on.
Coming here is a soul-​sucking experience. The employees seem miserable and unmotivated. I came to wrap and send a package, and they showed the bare minimum of effort and courtesy. Look, it’s a shipping store, I don’t expect to be catered to hand-​and-​foot, but man — you feel bad for being there. Even when there were no other customers present. They were so unfriendly and barely said anything to me, I’d rather just take my business elsewhere.
Parking sucks as everyone knows; this plaza is a zoo.
Place rating: 1
South San Francisco, CA
Came here on a Thursday at 9am. Hours are 9 to 6. No one here. Waited half an hour. Still no one. I understand bad days but I was having one too. Especially since I couldn’t ship my packages.
Place rating: 1
Newark, CA
I also find the staff here to be incredibly rude & condescending. All I ever do is drop-​off pre-​paid boxes (almost no work for them). And every time I can barely get them to say «OK got it» or even make eye contact. Even when no other customers are there. It’s like my dropping-​off a box is really bothersome to them. I don’t need big smiles or anything, just some acknowledgement would be the professional thing to do. Not sure why the staff are so unhappy here, but they shouldn’t take it out on customers. And yes, parking sucks.
Place rating: 1
Palo Alto, CA
Awful experience with them. I was overcharged, then condescended to, and the service was rude and incredibly unprofessional. I’m very unhappy. Two of the three employees I’ve had interactions with were unprofessional. And not in a «I’m bored!» way — in a rude, dismissive way. They won’t be getting any more money from me. Also, they make the brand look bad.
Parking is really difficult at this location despite the huge lot at Town and Country also.
Place rating: 5
Burlingame, CA
I see why this UPS store has such good reviews. Brazil helped me ship a very important letter abroad while also saving me $ 60 by suggesting an alternate carrier. She didn’t have to, but she did, and I really appreciate that.
Thanks Brazil!
Place rating: 5
Palo Alto, CA
I didn’t think sending packages could be a 5-​star experience but the staff at this UPS store proved me wrong. Two of them particularly, I believe their names are Brazil and Tim/​Tom, have helped me several times and really made the chore of online shopping returns quick, painless, and 100% effortless on my part.
I know it sounds weird that you should be loyal to a shipping store but this place has earned my business for the foreseeable future. Sometimes when I receive bad customer service elsewhere I think about mailing myself a package just so I can experience fast, friendly, reliable service again. These guys get an A+ for making the most mundane of activities just a little bit fun and totally easy. Thanks T&C UPS store!
Place rating: 5
San Francisco, CA
Friendly customer service and opens on Sundays
Place rating: 3
Redwood City, CA
conveniently located at town and country village, this ups store wins points from me since it’s the only place at this shopping center where i can drop off mail! there might be other places, but none that are visible to me. in addition to dropping off letters and packages, you can purchase mailing supplies, greeting cards, or request notary services here. open 7 days a week.
Place rating: 3
Hamburg, Germany
Pretty normal experience as far as sending packages! Of course more busy due to the time of year.
Place rating: 4
Palo Alto, CA
Having just gotten packages here. I am pleased with the service and helpfulness.
My only caveat is the location makes it hard to park! I’m not sure if that is a good reason for the less star but it can be challenging!
Place rating: 5
Palo Alto, CA
After a recent HORRIBLE experience at the Bryant St., Palo Alto UPS store, I came a few days ago for a notary and some copies to this one in the Town & Country Village — just down the walk from Scott’s Seafood Restaurant. They are wonderful! The staff is friendly and helpful, their prices are cheaper, and they have much more extensive hours of operation — all unlike the Bryant St. store. T & C is open M — F until 7, until 6 on Sat, and from 11 — 3 on Sunday. Bryant St. is only open 2 days a week until 7, until 5 on Sat, and closed on Sunday. Please patronize the T & C UPS store. They are worth it!
Place rating: 4
Fremont, CA
This place is located in the town and country village off of ElCamino. Minus 1 star for parking. Place is easy to get to. The lot is fairly large but it is always busy. Cars are coming and going in and out. Ok to find a spot to park, but across the village. You just have to dodge everyone else.
I came here to get Notary services. The place is convenient. It was fast and quick. I was able to get hellp right away. I was able to get in and out in about five minutes.
Notary service 10 $ and got the job done.
Place rating: 5
San Francisco, CA
I have had nothing but the most excellent, customized service from this place for PO Box and mail forwarding. It is run by a great manager, Vik. I highly recommend this place for your business and personal needs. It was easy to sign up, by email, and manage long distance. Mail was forwarded always promptly and impeccably. I have used such services in other UPS stores, and also with the US Post, so I’ve had the benefit of comparison. This place is as good as it gets in terms of customer service, attention to detail, and efficiency.