FedEx Office Print & Ship Center

The employees at this location gave me bad information and false assurances, and they strung me along for a whole week rather than admitting they could not do a job. Details below.
A couple of months ago, I contacted a different FedEx location, asking for a bid on a commercial printing project. That location returned to me a very reasonable bid within 24 hours. It took me a lot longer to finish the design work for the project than I had anticipated, so the original bid expired by the time I was ready to print.
On the day I finished the design work, December 29, the person who had created the bid for me happened to be out sick, and since it was during the holidays, the other FedEx location was understaffed. They told me to go to this location, the one on California Avenue, and assured me I would get help there.
When I arrived, I explained my project to one of the employees. He gave me a quote 300% of the original bid I had received. I showed him the original bid. He told me he could not figure it out, but his manager could, and she would be back the next day.
I called the next day. The manager told me that she had talked to the lady in the other office, who had created the original bid, but that only the FedEx national office could create such a bid, and they were all on vacation, returning on January 4. I called on January 4. Nothing had been done on my bid. Nobody was even aware that anything needed to be done on my bid. I was promised a call back in 1 – 2 hours. That call never came.
On January 5, I went back into this California Avenue location and spoke to the employees in person. Nothing had been done on my bid. Nobody was even aware that anything needed to be done on my bid. Again, I was given a new bid 300% of the original. I showed them the original bid again.
They walked off and fussed with their computers for a half hour while I waited. Finally, they came back and told me they could not do the job, except for 300% of the original bid. They suggested I go back to the other FedEx location, which I gladly did.

Saved me in a pickle. Adrean provided A+ service. Super professional and accommodating.

Total waste of time & money.
Went in to make a copy of my mom’s medical reports on the way to SFO before she flew home. Stick the credit card in the machine, chose option for scan and email and the machine scanned but I didn’t see an email on my phone. Twice. After wasting 20 minutes I went to the front desk and asked for help. They said the copy machines can’t scan and email. You have to use the computer, and oh it charges 50c by the minute.

In a world where empathy and compassion feels like just rhetoric and shallow words spat out by many, I have to say Marshall and his staff remind me that empathy is real and with these guys especially in a very big way. Today I was in a bind and stopped by the store to see if I could get some help. Wow, did I? Not only was Marshall providing ingenuous advice on how I can solve my challenge, you can tell he genuinely likes helping people and totally put my stressful day at ease. He just gave the feeling that we can solve this problem I had to deal with together instead of going it alone. They say being nice and a good person is contagious. I think he and the rest of his team definitely gave me some inspiration. For that, I thank them and want to express my sincere appreciation.

The staff here were very helpful and friendly! I came in to pick up some copies I had ordered by email, only to find out that I had accidentally emailed them to a location 300 miles away. They were able to print out my 70 full color flyers in 15 minutes, so crisis averted! All the staff were very sympathetic. A note to corporate though: this location really needs more staff. Four people is just not enough in a business where people expect quick service. Take a cue from Starbucks’s staffing level and give your harried staff some more support.

I’ve recently had three urgent, last minute projects that I brought into FedEx to print. I called ahead, but learned that it’s first come/​first served.
I go in hoping for immediate attention but prepared to stand in line.
On two of the three occasions, I was fortunate enough to work with Bisrat.
Bisrat is incredibly knowledgeable, and helpful.
When I had a document that had crop marks that needed to print without them, he saved me the time of having to go back to the file, by cropping it for me. When I had a stack of documents to take back to the office to trim by hand, he offered to trim them for me on their guillotine.
The circumstances that lead me to FedEx for printing are usually last-​minute urgent requirements, so I’m under a great deal of pressure to deliver. When I work with someone like Bisrat, that pressure is lifted immensely.
Thank you.

They may greet you very loudly when you walk in the door — but that is the only attention you will get from them.
I needed help — the Manager who greeted me upon arrival could not be bothered to move from in front of his computer. So I waited for the person in from of me to get some paper from the associates (directed by the Manager cause he could not move) and when it was my turn for help — she walked away.
I asked — Can I get some assistance here?
Answer from RUDE manager — We’ll be with you shortly.
REALLY!!! — Your associate was not doing anything after she got the paper for the previous customer — so why walk away from me and give me attitude.
REALLY POOR CUSTOMER SERVICE. Don’t waste your time here — they can’t be bothered with customers… but if you are the computer — you’ll get attention.

Thank you for providing me with excellent customer service for all my delivery needs! FedEx has always delivered my packages on-​time as promised and most times arrived at the end destination well before the promise time that I paid for.

The worst customer service ever. I was waiting at counter for someone to come by for at least 7min. There were 5(!!) staff members in the room, but they ignored me whatsoever. Then one of staff members came by, I asked about the banner I need to produce, and he just said — I go to the toilet now and left! #disappointed

I had a very negative experience at this location.
I had a simple job I needed help with. I was told I could leave my job and drive back later to pick it up (not an option) or use Self Service (fine). I was ushered to the Self Service section where I still needed some basic guidance. At that point, the manager Karl was extremely unprofessional, rude and disrespectful to me the customer. Reading all the previous 1 star reviews, I can see now that I didn’t receive any special poor treatment. Apparently my experience is fairly common at this location based on the many reviews before mine that use colorful scathing descriptions about this shop and its lack of customer service. Customers beware.

Needed 2 posters for work and Maurice at this location was awesome — I called around 930a/​10a on Christmas Eve and he got them ready for me by 1p! He gave me a quote that was exactly how much it was when I went to pick it up. Thank you!

Broken printers. Both black & white and color. Not enough help working
Paid $ 10 to beat my head against a Brock wall.
Seriously FedEx kinkos You ALL fail. Five locations have all disappointed and wasted my money in the last month
Your business centers are a joke

I came in here at 11:50 pm on a Tuesday night to print a report for school. I was extremely annoyed, because my own printer was acting out. Hector was very helpful and got me in and out in 10 minutes! I also left feeling much better, because Hector was very friendly and took an edge off things.
Thank you!

0 stars! This place is the worst FedEx ever! Dropped off a project on Wednesday to be completed by Friday and it’s now Tuesday morning and my banner is still not done! I came in on Friday and they said Monday morning went in Monday afternoon and they told me Tuesday morning! Drove all the way over here from SJ and now they are saying it won’t be done till tomorrow! This place is a joke and their lack of customer service is a disgrace. Rude employees who obviously don’t know what they are doing with simple projects! AVOID THIS PLACE. The only professional person here is the tall skinny guy with glasses. Everyone is worthless.

This location usually runs slow but I found Karl to be helpful when I called. When I had a printing emergency and they were booked he immediately found another nearby FedEx that could help me out. Thanks!

Employees at this location are disrespectful, incompetent and outright worthless. Take your business elsewhere. Managers Karl and Matt were appalling.
FedEx Kinkos PA– time to step up your hiring game…

Agh such a bad experience.
The print job was horrible. Coloring was really off and sizing was wrong.
When I called to ask for a refund /​correction, I spoke to Matthew aka the most rude Assistant Manager in Palo Alto. He refused to fix the problem. Instead, he went on about how it was my fault.
I went there to solve the problem which is when Matthew FINALLY did his job (albeit with a huge attitude).
The manager Craig didn’t seem to care much either.

I’m not sure why I still don’t just do precisely what Unilocal tells me to after all this time. Other reviewers said to go up the street to Staples, but this location is SO close to where I work and what I needed was SO easy…
Long story short I needed a single page print out of a map (approx 2ftX3ft). I was quoted $ 47 and two hours at this FedEx Kinko’s (or whatever they’re calling themselves these days). Astounded, I drove up the street to Staples (like I should have in the first place), where I got exactly what I wanted in about 15 minutes for $ 16. Point Unilocal.
Pepperplant Sauce = NO

I stopped by on my way to the post office and found that fedex was cheaper than the usps plus the guy manning the station seemed competent and efficient. The only thing was he initiall eyeballed my package and said it was going to be 20 to 30 bucks to send but I insisted he determine the exact amount and it turned out to be only $ 13, or a couple bucks less than the post office. so I was happy about that.
At least in my limited experience. I had a good one.

1 star for printing all our wedding programs inside out. When my fiancé pointed out that they had taken the pretty paper that we had bought elsewhere, and printed ALL our wedding programs inside out, the female staff member at the front simply smiled and shrugged and charged him full price. REALLY!!! When my fiancé brought this shit home, I flipped the fuck out.
Luckily, he went back and talked to another guy and the manager. Both were very helpful. They didn’t have the pretty paper that we bought for our programs, but they gave us something of a similar color (not as nice), and reprinted everything for free (pus a few extra copies and folded all of them).
So in the end I’ll average it and give them a 3 star review b/​c I hate giving 1 star reviews to any business unless they REALLY deserve it. The first staff member who helped my fiancé sucked and whoever did the print job in the first place wasted our nice paper AND our time. Thankfully, the manager and staff member who helped him the second time were great.