Eileen Fisher

I am shocked at the negative reviews. For years I’ve made special trips to Palo Alto just to go to EF. The clothes are excellent quality and stylish enough to last for years. The sales people have always been better than at other stores! Often customers want to be left alone. If I need help I ask.

Staff was not great. I went with a friend who was actually buying several items, and I inquired about some shoes and first was told I needed to wait (and it was a long wait), and then when they finally felt the need to check they said they had none in my size (yet the shoe was one on every mannequin in the store) and she didn’t try to offer a similar shoe (which they had), look anywhere else, or even help me try something on for size so I could search on my own. Definitely crappy customer service and my guess is that they basically profile who they think has money and only are concerned on waiting on them. What is funny is that the few women who fit that profile left without buying anything (but they were the women who inhabited dressing rooms for a long time and who they brought clothes and suggestions to without them having to ask). It’s always so odd to me when salespeople throw away the chance to you know, sell, because of their own preconceived notions. If I decide to try any Eileen Fisher stuff in the future, I’ll go to the department stores that carry it or maybe look online, but I was really unimpressed with the way they acted in this store.

On February 14 2015, I purchased a black sweater for my girlfriend at this Eileen Fisher location. I live out-​of-​state, but they assured me that they would accept a return if I mailed it back to them within 2 weeks. Indeed, I had to return this item, and I received a refund without delay as promised. The manager and staff were friendly and helpful from start to finish. Thank you for your courtesy.

Nice clothing, but I have to agree with the majority of other reviews by saying that the service is horrible. As one reviewer phrased it, there is a definite «snob vibe:» the customer service women are unhelpful and cold. I no longer shop at the EF store, but instead shop at Nordstrom where I get friendly help putting outfits together by attentive sales people.
For a company that generally advocates for women, they do a poor job of it in their stores.

Consistently poor service. No acknowledgment, staff don’t even make eye contact, much less offer assistance. Not sure why this EF store is always so difficult. I’m a loyal EF shopper, have been for years… yet every time I go in to this store, I walk out baffled as to why the staff ALWAYS acts so chilly and unhelpful.
Eileen Fisher deserves better.

I’ve never walked into a store where four women were working yet did not acknowledge me. There were no other customers in the store, but they continued their yapping amongst each other. If they were teenagers at an inexpensive store, that would be one thing. But four adult women at Eileen Fisher?
I was appalled. I walked around the store, examined some merchandise, waiting for them to approach me to see if I needed anything. They never did.
Not a single word was uttered in my direction until I was walking out of the store, at which point one of them said goodbye.
I turned around and said, «You know, there are four of you working here. It would have been nice to have been acknowledged.» I have never received a more patronizing «I’m sorry» in my life.
Shame on them for having no customer service skills. I walked straight into Bloomingdales and was helped immediately.

I’m not sure what it is about EF retail outlets-​they seem to hire the most unfriendly/​indifferent staff. There are tons of complaints about the San Leandro outlet staff. I honestly don’t find the staff at this store to be much better. I always get a snobbish vibe from them, even when I ask about certain items or display knowledge about the products. they don’t warm up to me at all. I had to return a pair of shoes recently because the online store sent me the correct shoe but in the wrong color. Apparently the box was for the shoe in the «correct» color so the box didn’t match the shoes either. They didn’t say anything to me per se but I could see the pursed lips of disapproval as if I was trying to pull something off. I was afraid of something like this which is why I left the shoebox in the original shipping box when I brought it in for return. I also inquired about an item I was interested in and they weren’t exactly falling over themselves to help me. Eileen Fisher clothing has gotten so expensive. A few years ago it wouldn’t have even been my thing at all. But they have added some edgy younger (IMO) pieces to the line like harem pants, shibori dyed tunics, etc that I really like wearing so I will continue to shop. Just probably not at this store.

I had to pull together an outfit for a Catholic funeral fast. It was 3 days before Christmas.
I have many black and grey items in my wardrobe, but I only own jeans and leggings as a bottom layer… courtesy of weight loss and retirement.
I searched online and decided a slim knit skirt by Eileen Fisher would complete my ensemble. Shipping from the online store was going to take too long… I had just missed the deadline.
The online service representative located the skirt for me, and provided the phone numbers of the stores that had it.
I was not in the mood to drive 70 miles round trip, in the rain, to go to a mall on the weekend before Christmas.
I called the Palo Alto store. I know they must have been swamped with real live customers, but the staff could not have been more helpful. They located my item, and would ship it out the very same day.
I am confident I will be appropriately attired to say goodbye to a dear friend.
For reference, I have also shopped at this location, and as in Walnut Creek, the service and merchandise is great.
I also know she will join my other EF pieces as a favorite, and I will find many other occasions to wear my beautiful new skirt.