H&M

Don’t forget your 15% coupon. Just donate a bag of old clothes and then get your coupon… and then Enjoy!!!

The worst store in the antelope valley mall. First of all, they have the same clothing from when they first opened; they hardly ever get new styles! Secondly, the customer service is horrible. I asked if they had another shirt in a different size and one of the associates literally looked for a second at the shirt and said «nope», like he did not care at all. None of the associates are helpful, the store is pretty messy and it’s just awful. H&m in santa monica or Valencia is sooo much nicer. I even love Forever 21 instead because not only are the prices cheaper for the same clothing item, the staff goes beyond and above to help you find a specific item. This H&m is trash like their manager.

Horrible service, only have 2 registers, one is closed majority of the time especially during holidays. Return policy is beyond stupid. I returned some jeans because they were too small, the gentleman at the register asked if I had worn them, I proceeded and said yes to try them on, mind you the tags were still on. Then he smells my pants to see if I had worn them, I asked what the hell he was doing, he said he had to make sure it wasn’t worn. Disgusting.

So i went into this store to buy my son an outfit. While shopping i noticed a $ 4.99 rack. It had some nice clothes on it. I found a blazer that fit my son perfectly. The line was ridiculous. Sooo long! BUT. I didnt want to miss out on the sale! I finally got to the register just to be told the jacket was actually $ 40. I showed them the rack and they apologized and said «it must of been put there on accident.» I replied «there is about 15 on the rack its not just this one im buying.» I didnt lose my cool because i knew they would honor their marked price because they have to. NOPE. I asked to speak to the manager and she said they can put whatever they want on the rack as long as 1 thing on that rack is $ 4.99. So they could have an entire rack 20 feet long with a sign that says $ 1.00. And put whatever you want on that rack as long as 1 item on that rack is $ 1.00. I called H&M corporate and they said they will contact the store. Basically told me to go pound sand. Never shopping here again. I guess they figure if you wait in line for 30 mins youll be ok with being mislead.

Luckily I did not get to meet this Matt character as he seems like a total prick. But I did go into shop today, 8÷01÷2015, and was given great advice by Kevin. He had a lot of useful Input and advice and helped me find the right size of pants and shirts. Both ladies who were working today as well were very nice and made sure I was doing okay. I now know my pants and shirt size when it comes to dress clothes. Thanks a lot Kevin. You helped and you deserve to be recognized for your star service.

I went to this h&m yesterday and received terrible customer service. The supervisor or whoever he is named Matt was extremely rude. I purchased multiple items, and only wanted to return some under garments I had purchased. He told me «how do I know those haven’t been up your crack?» How can anyone, most of all a manager, say this to a customer. And this was in front of other customers. I contacted corporate and they refuse to discipline this associate. I recommend going to Valencia to shop at an h&m.

I will not return to this H&M again, I would rather drive down to Valencia to go to there store rather than coming to this one. The so call manager MATT was one of the rudest managers I have ever delt with. I was asking for a simple return or even an exchange I had bought only 3 hours before and he was blaming me for some scuff on some shoes that probably was tried on by multiple customers before my purchase. He was rude and not helpful at all. If you guys want customers to come back to this store, change your management team and actually learn some good customer service. Word of advice for Matt, just because you’re a manager, doesn’t mean you should act all big and forget how to treat your customers.

the manager matt is very rude and disrespectful he would not do a simple exchange, i will never be going back to this location. i usually shop at the location in Valencia because i know people that work there and the district manager has informed me this is a troubled store. i guess when a new store opens they hire unexperienced managers to run them. i myself am a manager for a retail store and i always try to help out my clients with exchanges and returns and always trying my best to have my clients leave knowing that they can shop at my store and not worry about returns and exchanges… i would not recommend this store at all the drive is worth it to Valencia or even hollywood trust.

I will never go back to the Palmdale location again, I went in and bought a pair of shoes and they did not fit so I went back on my lunch break and the girl was nice started the return until the manager Matt came, I was already at the point where she was asking me to slide my card and he says oh no I cannot process this return after she had already said yes. He cancels the return, I even asked for a simple exchange seeing as I had literally tried on the shoes and they did not fit I just wanted to get something else, has the biggest attitude in the world is practically yelling at us that he is the manager and he can just say no to a return or exchange. I understand this is a new store and I would not be surprised if it got shut down this quick because of poor management style I will never shop here again.

Very bad quality service by the store manager. Although I purchased H&M clothing all over the world and haven’t any issues before with any store or online stores for return policies, this store manager was disappointing me and doesn’t rely on what the customer is telling.
I returned a shorts, which I bought a week earlier at this store but the short was damaged unfortunately by the nail of my finger while wearing this shorts… For me it was obvious that the damage was caused due to poor quality. Unfortunately I could not return it due to the fact (according to the store manager) I damaged the short instead of it was caused due to poor quality. It was a $ 25, — part which I can throw away now. I send out an email through the office management about the return policy of this store. I will never ever buy H&M clothing anymore at this store. Never ever!

Ok star 1. The staff is always so helpful and nice. Especially the guy who’s always in the fitting room. They really cater to the customers.
Star 2. Nice accessory area. Most trendy stores have a overly crowded messy accessory area. They do well keeping it nice.
Star 3. They have a separate area for the kids section. May not sound like much but trust me everything in one room = hectic. I want the who net to go thata way.
Now on to the –2 stars the first is that they really need to stop over packing the clearance. I cut my hand trying to look at the lower priced items but it’s like they don’t want you to. I was nice and didn’t make a big deal about it but I’m still in my feelings because my hand hurts.
The last star is for the H&M magazine the have. Someone tell me where the things in the catalog are in the actual store. We get the basic high school budget clothing. Bring on the higher end of H&M please

Must say this HM is pretty nice the employees keep this store very clean very thing is put on its place the customer service is great lots of sales. It’s very nice to have a HM in the Antelope Valley Mall I am happy there is one nice store here

This location is one of my favorites.
The location: Located inside of the Antelope Valley Mall, this is the largest and most organized store that I have ever been to, including the Atlantic Station (ATL) and Time Square (NY) locations. This place is huge ! The lighting is amazing — looks like Saks when you walk in. The merchandiser here should get a raise. The handbags and jewelry section is probably my favorite; everything is displayed, instead of just being squeezed together with a sign. I had a hard time finding the clearance section because even that looked great!
The selection: More than I’m used to. I can usually never find shoes in my size (10) and I rarely see anything in clearance that I like. I was floored. I think I went back up to the register three times. There were so many great bags ! I ended up buying a little pocketbook, a sweater, a dress, some leggings, and a top. I’m going back for a hat. Speaking of.
When I went to the dressing room, the attendant kept my hat and said that she would bring it to me to try on with some of the outfits, and then she left. I understand that policy may not allow hats into the dressing room, but don’t tell me you’re going to help me out and then leave a player stranded. It’s 2015.
Mehhhhhh.

There’s no one at the registers. Been waiting for 5 minutes. Only reason I’m staying is to use a gift card. Forget this place

Decent sized H&m, I’ve been to larger but that’s ok. It’s organized, the selection is right on, but that’s not the best part, the best part is the customer service.
Came here on a Tuesday evening around 5:30p 1÷6÷15 and the staff was just amazing. They were willing to help with questions that I had. I live far so I just come by when I visit family in the area.
I don’t expect personal shopping. I wanted to find something because I wanted to see what my options would be and they delivered.
Customer service was great! Only reason for 4 stars is because some clothes in the past have shrunk funny after washing even with following the label.

I LOVE this store. There are sooo many cute clothes and they are really reasonably priced. The store is bigger and cleaner than ones in the surrounding area, lets hope it stays that way when the store isn’t brand new anymore. The women’s section is much larger than the men’s, which is pushed in the way back but as a woman, I am mot too concerned with that. There is a children’s section too. There are lot’s of different styles too. Business chic, sporty, comfy casual. It’s perfect, and quite possibly my new favorite store.