Courtyard Palmdale

The rooms were really nice and clean. The rest was a disappointment. We heard the noise from the freeway all night. They like to nickel and dime you for everything. NO FREE COFFEE WITH THE BREAKFAST BUFFET!!! You have to pay for a cup of regular drip coffee. Even Motel 6 has free coffee in the lobby. $ 3 for regular bag of M&Ms from the lobby? I don’t understand this type of business model. Why get rid of perks that can’t possibly cost very much? It did not make me want to return. I thought the Marriott brand was better than this.

Beware! Chemical burns from their pool! I arrived on business to stay at this hotel. I chose the hotel because it had an indoor pool and hot tub. At the end of a long cold day in Palmdale in the winter, I was looking forward to some exercise and relaxing in the hot tub. First night, the hot tub was not even working and was not hot. I let management know the next morning. The next day I went for a swim. When I arrived at my job, my eyes were burnt and sore. I felt nauseous and physically ill. My normally silky hair was course and dried out. I could barely see all day on my job. I realized that the chemicals in the pool and hot tub had burned my eyes, skin and hair and made me nauseous. I let the hotel know. For the next two days, I could barely work at my job. Management finally closed the pool. I talked to Marriott Customer Care who said they would have the manager call me and at least reimburse me my stays at the hotel. I talked to the manager who said she would comp my stay. I felt this was at least fair as my hotel actually impeded my progress while there on business instead of helped and made it better. They didn’t comp the stay fully as promised. I called Marriott courtyard customer care to see what happened and this guy answered and didn’t even seem to care that I was chemically burned. When I told him how bad it was he said he was in the war and he knows how a chemical burn is. I thought this was dreadful he experienced that in war, but also thought it was strange to compare war to a stay at the hotel. I’d expect that in war and am so sorry that happened to him, but I don’t expect to be chemically burned on a hotel stay! I was planning on giving the hotel another shot, but not making good on comping my stay like they said confirms that I will not be staying here again. Please be cautious about the pool chlorine levels. Be advised for your children to not be in the pool as the burns were so bad on me as an adult, I can’t imagine what they would do to a child. Hopefully, they’ve corrected it, but they didn’t follow up with me as management customer care said they would, so who knows if they actually will fix the chlorine levels in the pool. I’d stay elsewhere to ensure your safety and those of your children.

Had the pleasure of staying at this hotel, wonderful staff and very clean and quite stay. I stayed in room 130 it had really modern décor and a fresh scent. I visit Palmdale once a month to see my parents and because of this experience I will only be booking with the mariott. wonderful price and well worth it.

We had a family emergency and had to plan a last minute trip to California. After a 4 ½ hr delay getting to LAX, we were exhausted and decided to get a hotel for the night vs driving the remaining 5 hours to our destination in the middle of the night. I booked the Courtyard Marriott in Palmdale, CA last minute online, as they offered a great deal ($ 89). I called to confirm our reservation as I hadn’t received the confirmation email right away; the woman who answered was very nice and confirmed our reservation, and said she’d let the front desk person know of our late arrival.
Upon arriving, completely exhausted, we were politely welcomed and checked in with no problems. As some of my family went to the room, the rest went to retrieve our remaining luggage from the car. When we got back into the hotel, we were alerted to the strong cigarette smell in our room by our family that got into the room first. Being non smokers, this wasn’t going to work. I let the front desk girl know, and she promptly apologized, changed our room and comp’d our breakfast for the next morning. She was so sweet!
Our stay was very pleasant, room was very clean and beds were amazing! (Soooo comfortable!) The next morning we went down for breakfast, thinking it would be a usual continental-​type breakfast… we were pleasantly surprised by the complete opposite. We were offered from 3 selections of multiple choices, from waffles to frittatas-​starbucks coffee to OJ. What a treat! A full breakfast! $ 57 value! Then, when our food was brought out to our table, they added complimentary bacon, which normally isn’t included with our meal choices. Needless to say, we tipped generously. We were very happy with our stay, and I signed up for Marriott rewards and plan to stay again whenever we can! Thankyou for a great stay!

Writing this in the lounge… Made last minute reservations since everything in LA was booked this weekend. Mind you we were coming from Norcal and hit the road with No reservations made… talk about last minute. I’m so glad we stayed here. Half the price we would have paid closer to Universal Studios… and it’s only 20 minutes away.
We arrived at midnight and the lady at the front desk (i didn’t get her name) was so courteous and made us feel right at home. Quick check in and a smile at midnight. gotta love that.
We stayed in a double queen room and it was clean and comfortable with lots of towels. they even had cute glasses perfect for a glass of wine before bed!
This morning TASHA at the front desk was so cheerful as she was walking around straightening things in the lobby. She greeted us with a smile and asked if she could help us with anything.
We paid 30 dollars more for the two adult breakfast and kids under 12 free package. And boy was it worth it. The bistro breakfast was a HUGE upgrade from a Dennys breakfast. The plates are a lot of food. We didn’t expect that ended up ordering the morning scramble but suprisingly they finished it all. Even our 6 year old said it was the best breakfast! She’s a huge bacon lover. her plate came with 5 strips of bacon! she was definitely a Happy camper. On top of great food MICHELLE and JESSICA R were working at the bistro they were friendly, professional, and helpful with our questions and requests. The food came out fast!!!
Another great bonus is they serve STARBUCKS! Not a part of the free breakfast… signature drinks not included, but for the free breakfast we bought our yummy Caramel Macchs.
As a mom of three… a great hotel with great customer service is so hard to come by. This Courtyard deserves 10 stars. We are definitely coming back!!!
Thank you to all the staff!!!

This place disappointed me because of the way front desk clerk, Marcia treated my service dog. First, she said my dog was not allowed unless she was a service dog. Contacted my ex to attain the service dog certificate. It’s not like my dog was dirty, making noise, or anything. All other Marriott chain I have stayed were pet friendly. And to make a thing worse, I have seen $ 250 unauthorized charge on my account. I immediately contacted the front desk to remove the charge because even if that was a pet deposit, how can they charge more than the Ritz Carlton ($ 150)? Knowing the marriott and Ritz are same brand, this was clearly not acceptable. I wasn’t told about complementary breakfast either. I suppose you get what you pay for? This hotel is definitely a pet unfriendly hotel. Also first night the elevator was not working. :/​
Second time I stayed there without my dog, it was a higher rate ($ 140.60) though it was on the weekday, so I asked if there was a complimentary breakfast knowing the rate can be much lower, she said no. That was Marcia. If you are in the service/​hospitality industry like that you have to be accommodating. Would I stay there again? NO!

New, nice and clean! Great breakfast, and a nice atmosphere. I’ll definitely return if I’m in the area. the other hotels look horrible in comparison.

We were so pleased with this hotel! We took our daughter out of town for a Cheer competition and this was her very first hotel experience. We had a beautiful room, amazing buffet style breakfast and I cant say enough about how welcoming and kind the staff was. Especially Ms. Callie at the front desk, she asked about our daughter, remembered her name, and gave her a special check in gift. We will absolutely stay here again! Close to the Mall, freeways and anything you could need!

Nice property. Very clean and well maintained. Customer service was excellent! The double queen rooms are spacious enough for 4 and include a microwave and refrigerator.
We stayed with a group and they were flexible and able to accommodate most of our needs.
A few items to be prepared for, coffee was not included in the breakfast and was for sale at their Starbucks counter. A little disappointing but not horrible.
When compared to other Marriott properties the breakfast choices were slim. Yogurt and milk were items to be purchased and not included. There was plenty of food and it was good, just not a variety.

And this is why I prefer the Hyatt. Booked online a month or so ahead of time a 2 room King Suite.
Upon checking in I was told this is for a 2 room King Suite. So what room do you honk I got when j opened the door… 2 Full single!!! WTF!!! Immediately went downstairs only to find out they gave our room away and there were no other rooms available. Nice!
Oh! Wait there’s more, to accommodate my displeasure they were going to knock off $ 10 off my nightly rate! Woohoooo! Are you serious!
Needless to say I won’t be coming back again to this so called hotel.

Stayed here Friday and had a very good time. Hotel is very quiet and the people who work there are very kind and decent. There is a indoor pool and jacuzzi and a lot to do near by. Also the rooms are very clean and come with a microwave and refrigerator.

We stayed here this past weekend for my daughter’s soccer tournament. Let me tell you — I was not thrilled to be in Palmdale/​Lancaster for soccer, but this Hotel changed my mind from the start. We walked in to a welcoming front desk agent, Mallory, who was extremely friendly and helpful. They had waters w/​balloons (which said «good luck») for each of the players at check-​in — nice touch! The lobby smelled great and was very clean and modern. The rooms were just as nice. The hotel is also located in a great location, with nearby shops, gas stations, the mall, etc. The chlorine in the pool was a bit strong, but better safe than sorry! :)

Consider yourself lucky if you’re helped by Michelina Gibbs. She took her time showing me and talking about all the different rooms, not only did she tell me about what’s in the area but she also put me in a huge room with a balcony. I’ve been to a few hotels in Palmdale but I have to say this is by far the best one. Service and Cleanness wise. Right by the hotel is a few stores and restaurants. Not only that but the hotel is right next to the freeway and no noise gets in the rooms from the freeway. I can go on for hours but if you want to stay in Palmdale for the weekend or decide to visit the area for a day or two. I recommend Courtyard By Marriott.

I strolled in at midnight and was helped immediately by the front desk. My only concern is that Unilocal rates this place as «$,» but it should really be «$$$.» It could’ve been that expensive because I didn’t make reservations?
The first room I was given had a few problems. It seemed as though the sink had backed up and overflowed a few days ago. The carpet in front of the bathroom door was damp and there were signs of dirt and other things one could find from a backup. I told the front desk about the situation and she immediately apologized and gave me another room.
The room itself is quite nice. A/​C works great, awesome firm bed, and it was quiet. Got some really great rest.
So what does this hotel need? A complimentary breakfast. They do have their bistro, but I can’t help feel that some of their food items are a little overpriced.
Overall, it was a good experience. I wouldn’t mind coming back, but would I probably do more hotel research in the area.

Very impressed.
Not only were the rooms clean, comfortable and enough room for 4 adults, the prices were great too.
We stayed with almost 20 people (might have been more, I ‘m not sure) for a family wedding and so we got a group rate. Everyone seemed very happy and there was more than enough room in the lobby /​Bistro /​TV area for the family to mingle and eat.
That family rate also came with a Continental breakfast which was FANTASTIC. Its not your run of the mill cereal, bagels and some hard boiled eggs. No sir. Its from their actual restaurant there in the lobby. You can also get coffee, naked juice, water and its all covered! What a great deal!
My mother in law and I went down and used the gym. There were several very nice treadmills, a full complement of dumbbells and an adjustable bench. Small, but a Nice setup.
I think that this experience just converted us to Marriott people whenever we go to stay abroad now!!!

Awesome experience! Kudos to everyone on staff. We were told we qualified for free breakfast the next morning until 10:00. When we called downstairs at 9, they said they were already done serving breakfast, but made extreme accommodations for our family to order breakfast and still comped it. It was a great meal (almost too much food!), and everyone was friendly and personable.

I arrived late, but the lady at the front desk was smiling, she said hello and was ready to help. She was a welcomed sight after driving over an hour and a half from LAX. I was pleasantly surprised at how reasonable their incidental credit hold amount was. There was no resort fee and the WiFi was complimentary. It was also fast, not like other hotels that cost twice the price. After I finished checking in, I stopped for a moment to take a look around the lobby.
It has several places for small groups to meet with individual LCD TV’s, a desk and round couches, including several standard two and four table top configurations with comfortable chairs. It has a Starbucks inside.
The pool is inside and it’s due to the temperature of the area during Winter. Even though the lobby looked new, the rooms need some additional refurbishment. The construction of the hotel is not the best either. I could hear people walking above me from the third floor. So if you don’t want to hear walking, reserve a room on the top floor.
The elevator has an ok speed but the really nice feature of the hotel is that it has access doors on each end via key card access.
The beds are comfortable and the drapes offered enough blocking that I was able to stay asleep in the early morning after sunrise. I liked my stay, especially the staff and how nice they were.
If I need to stay in Palmdale again, I will consider this hotel first.

I went with a large business group, which they weren’t fully prepared for. Especially in the morning when we went up to get our comped breakfasts (they brought me three plates of food, none of which were mine). Realizing their mistake, they gave us the option of setting a specific breakfast time and ordering our breakfasts the evening before our second day so they could be prepared, and they definitely were.
Complimentary high-​speed internet, fridge, microwave, and printing/​computer services. And they gave nearly all my team free toothpaste. That’s steller in my book.

I traveled here on business. The accommodations were great. Not a lot of noise.
The rate was fair. Could have stocked the pantry with more food.
Centrally located to lots of restaurants malls, sites ect.
I would recommend and also stay here in the future!

This Courtyard is a franchise operated as a Courtyard licensee. They have upgrades parts of the hotel, but for the most part, it’s original and needs a serious facelift.
The frontdesk service is excellent and the 5.95 breakfast buffet is significant less expensive than the newer Courtyards.
No outdoor pool and apparently it gets too cold.