Antelope Valley Real Property Management

Terrible customer service. Real Property Management (RPM) in Antelope Valley manages a home I own in Northern LA County and there are renters living in the home. I live in Texas. I was contacted by my HOA stating I needed to have my garage door painted. I had a recommendation from a friend of mine. I called the guy and he quoted me $ 150 including paint. I needed to arrange coordination with the tenant and the painter because the garage door needed to be open for a few hours. I contacted RPM on July 20^th. Numerous phone calls and a month later, Diane at RPM just «couldn’t get the tenant to cooperate». She told me I could let them make it happen with their own maintenance contractor. They would post notice on the door to enter and get it done. That was August 20 and this all had to be completed by August 31^st — I didn’t feel I had a choice. I asked her the price because I had a quote from the guy I was going to use… She said she didn’t have a price for me. I’m still shaking my head while typing this review. She assured me it would be done by the 31^st and I would receive a «before» and «after» shot of the garage door as confirmation it was completed.
Fast forward to September 2, I had no photos yet so not knowing if the work had been done, I called and I spoke to her again. It was painted on the 28^th. The painter didn’t have a camera (ahem)… She would have to «go by there» to take a photo. I guess that means I can’t get a «before» shot. She STILL didn’t know how much it was going to cost me.
September 4, I received a photo from RPM. Since it’s just an «after» — I cannot tell what it looked like before. Therefore, I can’t tell if it was even painted. It looks the same as it did when I moved out a few years ago.
Fast forward to September 16, I received my check for my monthly rent. Typically, they pull out their fee and then any extra costs (such as this repair). Where I had had a quote for $ 150 — and couldn’t get it done using the guy I wanted to hire because they couldn’t get permission to gain entry… Now I paid $ 219 using the painter contracted by RPM.
It was upsetting to me that I couldn’t hire who I wanted and for them to just help with the arrangements… Yet, when they used their own person to do the work, they got it done right away. It caused me a delay but more important, it costed me more money.
Be wary of hiring them to manage your property. I took time to write this out — how many people don’t take time to provide feedback? It’s hard to tell what they have done to others.
NOTE: I came in to post this review and noticed there had been 7 others before me all with bad reviews (one star)… I should note here that I never hired RPM. I had been working with another company where they sold their book of business to RPM.

My wife and I hired Allen Wessel, Broker Officer for Real Property Management — Palmdale, Ca. to manage our rental property as we lived in San Diego.
Unfortunately once we hired RPM in Sept 2014, they were unable to create a meaningful contact with our tenant and failed to collect any rents. Upon their advisement we went forward with filing for eviction and have been dealing with this mess for months. We were charged a flat rate of $ 750 for the eviction process and told that this would cover all costs from start to finish. Allen Wessel advised us to use him and his law team because he deals with these types of situations all the time. It dragged on for 7 long months and in that time we are unable to be in contact with Allen Wessel and these lawyers. This created a broken communication connection. No information was given to us in a timely manner and often the information was incorrect or misleading. We were not sensing loyalty what so ever.
We were charged additional fees for the eviction that we were not prepared for. We had been told it was one cost and then charged for additional motions filed in the eviction case. We were expressly clear with the company in the beginning that $ 750 was a lot of money for us and they let us know that while it may be a lot of money for us it would be worth it in the end. RPM knew that we would not be able to pay any additional fees and yet started charging us. When we would call to talk about these charges with Allen Wessel he would not take our calls or return our messages. We were told to speak with the person who was now in charge of our case and was not there when we had discussed the fee in the beginning. Allen had washed his hands of us at this time.
The very first motion that was put in for our eviction had paperwork that was incorrect. This not only prolonged our case but was also the reason for additional charges. RPM never fessed up to making these mistakes, instead made excuses as to what happened and denied any fault on their end. Again, Allen was never around to discuss this with and left it in the hands of his property manager who was not an expert with evictions and a new hire for evictions that seemed to be hired just for this case but was not properly informed as to all the goings on up till the point of her hire.
RPM and their lawyer finally got to a point where they would no longer work towards completion of this case because the defendant (our tenant) was intelligent enough to file for bankruptcy in Arkansas. We had to work with the bankruptcy trustee in Arkansas ourselves to move this case forward. We also had to get the detectives in Lancaster, Ca involved to help move this case along because our management company had essentially abandoned us. There was slim to no communication with our management company (besides us letting them know what we had been doing to push the case along) until our tenant served them with the civil lawsuit papers.
At the time that they were served with lawsuit papers we had not yet been served ourselves. One of RPMs employees let us know that they had been served and let us know that we were named on the lawsuit too and should prepare ourselves to be able to defend ourselves against our tenant. About 25 days after they had been served we were contacted through email by Allen who let us know that we would be responsible for representing them in the lawsuit and that they had to answer before 30 days of receiving the court papers and if we couldn’t get our insurance to cover their lawsuit they would turn it over to their insurance that it would cost us no less than $ 10,000 just to defend them in court. At this time Allen also told us that we were in breach of our contract on multiple counts but not told how we were in breach. Allen was sending us threatening emails about how much money we would have to pay but still would not meet with us nor speak with us on the phone to work things out.
We were finally granted the writ to our home. Our tenant is currently in Federal custody — with our help of course! The Civil case, nonetheless, is still pending. We have petitioned to get our court fees waived because we cannot afford to answer the court at this time and RPM has already gotten their insurance involved and stated their litigation. We have an bill of $ 3,600 at this time from Allen and when we did happen to see him in the courthouse he refused to even acknowledge us. Allen Wessel has caused us almost a year of emotional distress. We let him know from day one what type of tenant we had and that this case would be a tough one to take on. He let us know that he deals with this all the time and that is may be a bit of a rocky road but that they had the team to take care of it, no problem. This was said in order to get our business and we believe he had not intention in following through once the road did indeed get rocky.

I second that the people working here are rude.
I should have learned right away when I was shown a property that was already rented. Earl took my application fee and wasted my time. Even though it was his fault, he said the fee was non-​refundable. I went with another property management company and was about to sign a lease with them, but the manager named Mandy at RPM was able to get me a rental that I liked and a better price.
She seemed nice at that time, but 2 months after I moved in my water was shutoff. I made sure that the owner was responsible for the water and when I called Mandy, she confirmed and said there was an accounting problem. The water was turned back on. Another 2 months later and I get a call from the water company that the bill is late again. This time I called RPM and talked to Ashley, I explained the whole story and she starting getting all defensive saying that I’m refusing to pay my bill. I ended up leaving a voicemail on the manger assigned to my property Mandy. She didn’t return my call for more than a week, I called back and I could tell she was trying to avoid my call. She finally came on the line and said I’ve been responsible for the water this whole time. Her excuse for not returning my call was that I was refusing to pay my bill and they had to send out a written notice.
After talking to the water company, the bill was magically put in my name right around the time a sprinkler broke and flooded water into the street. I ended up having to pay the bill plus a late fee because of their shady tactics and complete failure at providing basic customer service to call me back.
The owner of the house fired them and now I wonder how getting my security deposit back will go down.

Allen Wessel operates as both a real estate agent and a property management company in the same location. Please visit his other pages to get an understanding of whether this is someone you want to do business with. Please keep in mind that he owns this company, and is well aware of the many complaints. He has shown me personally that he does not care to operate in a reputable way. The other pages on Unilocal are under the names Antelope Valley Real Property Management, and Real Property Management. Notice that all pages have the same address and phone number. I would not recommend any business he owns to ANYONE, and I strongly suggest that anyone who has been burned by this company contact GAVAR or the Bureau of Real Estate and join the movement to have them shut down permanently.

Just like with those trying to have their property managed by this company, they seem to go out of their way trying to get you locked into a lease with one of their properties. I was very happy with all the help they gave to get me into the house. Unfortunately, once moved it, they changed their tone.
1)Communication: I had to email several times before getting a response whenever I had problems over the year I rented. Some emails to this day have not been replied to. Whenever I would call if the person did not get on the phone instantly and I was required to leave a message either with a person, or on voice mail, I would not have my call returned. I would have to keep trying back until I was able to get the person on the phone then and their.
2)Attitude: The property manager Mandi, when she bothered to reply, was short, rude, and snarky. The Office Manager, Krystal seemed to at least be professional, but completely ignorant of the goings on of her property managers. Her responses were give under the assumption that everyone else was doing what they should have been doing, but would not hear any complaints as to the fact that they were not.
3)Customer Service: There is no recourse in this company. If you have a problem with someone at this company, complaining to someone in a higher position will get you no where as the management backs their employees in everything, which while nice for their employees is unacceptable as a customer. If your employees are in the wrong, it should be delt with.
4)Ending lease: When ending your lease with them, they do everything they can to keep as much of your money as possible. They lie, they ignore documented evidence, the avoid you, and refuse to show you any documentation as to their claims.
This is one of the worst property management places I have ever had. The business should be shut down for fraud, something I would go into more detail in, but I have an upcoming court date with them and do not wish to give them any insight into my documented evidence which has been confirmed and certified a county official.

No communication at all. I have to call and email 5+ times before I get a response.
We looked at a property that we really liked and wanted to lease, but it was being rehabbed. We are supposed to be moving in in a week and the property manager won’t get back to me about seeing the interior. At this point I am ready to walk away from a beautiful home because of the lack of communication. Worst property managers ever.

This company should be shut down.
We are trying to rent our property through them, they seemed very helpful at first but as soon as your locked in, in a contract they don’t want to know you.
Very slow.
Seems like they don’t want to help at all.
This is people’s home’s and mortgages your playing with real property management!!!
We are on the verge of paying them $ 300 just to get shot of them and go elsewhere if things don’t change!!!
DO NOT GO TO THIS COMPANY.

OWNERS BEWARE! This company appears to be exactly what you need when you start, and then totally switches things around on you once you’re locked in a contract.
Originally I dealt with Allen, who was more than polite. Then my property was assigned to Lynn who might possibly be the worst property manager in history.
I hired HER painters to paint the interior of my home in colors that I chose with an eggshell finish. Her painters decided that eggshell wouldn’t look nice so they took it upon themselves to paint everything in flat (true story), which means that I will now have to repaint once the current tenants vacate the premises.
That was only the first incident in a loooooong line of failures on the behalf of RPM and unfortunately not the only one that cost me money.
There was also an incident where the tenants had not switched utilities and I was billed for amounts that I should not have been. This happened because after I asked Lynn whether the utilities had been switched (twice), her answer to me was «I think so». Then when I got the bill she told me that they didn’t have access to verify if utilities were switched and its on the owner. So why wouldn’t you just say that so I could’ve verified it myself in the first place??? Totally INCOMPETENT.
STAY AWAYYY!!!