Jensen’s Florist

A pretty mixed bag. The bouquet that was delivered didn’t look like the one on the website or come close to matching the feedback I gave them on the phone. (I specifically chose a bouquet that seemed a bit more masculine and featured beautiful orange roses.)
I took the extra step of telling the florist that the orange roses are a must, and that I wanted a masculine looking bouquet so anything else he can do along those lines would be great. At his suggestion, I also bumped the bouquet up to the Premium version for an extra $ 10.
But what the birthday boy got was PINK roses, not orange. In fact, not an orange flower (or anything besides pink, yellow, or purple) in the bunch. Um, seriously? He was happy for the surprise (who doesn’t love getting flowers) but I was unhappy knowing it’s NOT what I paid for or had given so much thought to after pouring through the website. (Also too much greenery relative to the website photo. Filler.)
On the upside, I called back and spoke to the floral director… a lovely woman named Mary who was apologetic and provided me with a partial refund. (She first offered to deliver an entirely new bouquet that was specific to my original request, but I declined given I didn’t want to overdue it with the flowers… nor for the receiver to realize he got the wrong version of the bouquet.)
I would have given one star, but they’ve earned 2 because both Jensen employees were quite cordial despite the error, and because she issued the partial refund with no argument at all. The bouquet was pretty but just totally wrong.
Not sure that I’d try them again but I’m impressed by their willingness to make things right. Ask for Mary and try your luck!

Went to buy some flowers and I (the guy behind the counter) told him I was at a Conference in La Quinta.
The Hotel told me that the Jensen’s store in Palm Springs did the flowers.
Interesting thing happened after I told the guy I wanted an arrangement just like the one I saw at the conference and the guy behind the counter told me that they brought those arrangements back and went and got one. I said I wanted one just like that, he said he could have it done in an hour.
When I came back he tried to sell me the original arrangement for $ 125.00.
Beware they Recycle Flowers.
Never heard of Renting Flowers.

I used Jensen’s for a couple of occasions for my wedding in Palm Springs — they provided me with my rehearsal dinner flowers as well as two bouquets for two different guests at the hotel, one being my 87 year old G-​ma. I was able to see both bouquets and they were very nice… great quality for the price. Our rehearsal dinner orchids were big and beautiful and placed in lovely vases… most importantly, delivered on time.