Best Tec

The hot water boiler in our WeHo condo building finally gave up the ghost yesterday, after 20 years of service.
Two LA County companies provided rather steep quotes for a replacement and one could not assure near-​term availability of the quoted unit.
In desperation, a neighbor did a Google search, found Best Tec and — not realizing they were in Palm Desert — contacted their office manager/​coordinator Valerie mid-​morning. Without hesitation, Valerie dispatched a young tech Josh, who drove over 2 hours to our location to assess our requirements.
Josh was very professional and — thanks to real-​time communication with HQ — he and Valerie were able to provide binding and very competitive quotes by mid-​afternoon. Through email, Valerie also provided Best Tec’s documentation, strong references and answered our questions that evening.
We called Best Tec this morning to award them the work. By 1 PM, a team of 3 — Stan (the owner), Josh and Victor — were at our location, carrying the specified brand-​new boiler unit in their truck. They worked diligently to remove the old unit from a confined space, put in the new equipment and — by early evening — had completed a very neat and professional installation for thousands less than the LA companies planned to charge us.
Our Homeowners Association will definitely keep Best Tec in mind for future needs!