Mariano’s – Palatine

Sean the manager still there greets my son and myself by name. Produce is top notch. Bakery really good too. The deli has a huge variety of meats and the line moves fairly quickly. They were really nice cheese selection. overall really love this grocery store attention to detail is key and they take care of it not afraid to do for special requests and go above and beyond and take a look at the parking lots and we can you can see how much people like them.

Just like any other Mariano’s location… great food, love the quality of the produce and close by. Their customer service sucks, everyone looks unhappy to be there and kinda snooty when you ask for help. We came in two hours before closing to get some items for dinner… the kids working there rolled their eyes at us for just coming in.
I usually don’t care but the Hoffman Estates and Northbrook locations are more welcoming than this location.

Meat dpt: more training for other customers!
I ordered two beautiful steaks, asked to cook them medium rare, didn’t noticed «cook» was cutting the meat to check !!
When we got home, our meat had bled all the way .
Our meat was medium rare but of course dry.
Fist and last time cooking my beautiful meat there. Not spending another $$ or getting disappointed.

I have been going to Marianos since they opened up, at first good hot bar selection, good service NOW lots has changed, DO NOT MEAN TO BE PESSIMISTIC BUT JUST TELLING THE TRUTH the Hot Bar has hardly no selection on it last year had double then this year, used to have pasta on it that they did away from it, before they did away from it the pasta was not cooked right noodles hard, and NOW the few things they have on it is not good Italian sausage is near raw at times red in it, brick oven oven pizza is burnt, about the bakery, bought piece of german chocolate cake and at times it is stale, one instance had a long gray hair in the cake, and I just went there tonight to buy a piece of cake and they bakery closes at 800PM and at 915PM all the cake there sitting out getting stale rather then sold, worse understaffed on cashiers bought a soup and had to wait in line for 10+ minutes to check it out by time it gets cold, store was good at one time and now quality is down the drain.

Brought my blind father here today and I can not say enough good things about every employee we encountered. Not only were they all very happy, but they were so helpful and went out of their way to help us find things! This was my first experience at a Mariano’s and I will say I would definitely shop here again.
He even asked if he came in alone would someone be available to help him shop, and they said «absolutely!!» What a wonderful experience grocery shopping!!!

The bakery items look delicious until you take them home and fund out they are stale and old. OMG I have tried this bakery on three occasions… shame on me for continuing to believe.
Good store overall… BAD bakery products!
Never Again!

Two stars for customer service. When I am shelling out some decent coin for steaks I expect to be able to pick which ones I want. Young guy behind the butcher counter decides he’s going to pick ones that are easier to reach and tells me they are all the same anyway. And it’s not like I didn’t mention anything either. He heard my comment and just decided to ignore me. That’s the trouble with young help. They don’t care. Well I don’t have to shop there either.

Great fresh food items, including salad bar, sandwiches, and a you pick 3 dinner option (main course and 2 sides for $ 6). They have little carts or car carts for children, which makes this a favorite stop for my child. Prices for canned/​fridge/​freezer items are reasonable and comparable to other local stores. The fresh produce is pricier than the local fresh markets. This place gets crowded, although usually has ample checkers. Parking can be a chore though, which is why it gets 4 vs. 5 stars. Also, they have a cute outdoor area to eat lunch in the summer.

I decided to take my two and a half-​year-​old twin daughters shopping at Marianos after a friend recommended their double carts. I know you may be rolling your eyes or laughing right now, but I can’t express the importance of double carts for parents with more than one child (especially toddlers). I will go out of my way to find a store with a double cart!
When I arrived there wasn’t a double cart to be found. An employee named Brian saw my frustration. I asked if he could find me a double cart. For the next 10 minutes, Brian ran all over the place to find us a cart. When we finally spotted a mom leaving with one, he ran out to the parking lot to retrieve the cart. Thanks to Brian, our first Marianos shopping trip was a good one.
The store was nice and clean. The employees were very kind and helpful. It was a lot larger than I am used to. I usually shop at Trader Joe’s, without the children.
I will definitely return to this store. I just need to find a less busier time.

Products are ok but this store has the worst baggers in town. Ask them to put «cold» items (assumed they wouldn’t know word perishable) in same bag, and they don’t do it. Today, I told bagger to put shrimp in bag with something else when he tried to bag it alone. It was pouring raining and I did not want multiple bags. He snapped back at me, didn’t want to do it. Huh? I’m the customer, give me what I want. Geez. Employees at this store are very snarky. It is annoying.
And, everything in the bakery is over-​baked and dry. Never get anything from there, Jewel far superior. Deli salads are not made on site, please don’t think they are!

Despite consistantly running out of their beer cheese soup, and frequent calls and requests for it they decided to stop carrying that flavor. This is on par with the rest of their rapidly disintigrating customer service policies. Mariano’s used to be a great place to shop. Now I avoid it.

service always bad here. you cannot pay people very low wages and treat them bad and then expect them to treat customers nicely. There is reason why mariano’s is always hiring, they are running out of teenagers in the area to treat poorly. everytime i go here they forgot to bag some food, and no one here working likes to be their job. It is very sad to me to see this!

One of the glorified fresh food market in palatine area, used to be an awesome place to get good food for lunch as its a 3 min walk from office now their Hot Food bar has expired stale dry food rotting in warm beds, salad bar is still good. Their orange juice used to be the real deal now has some added sugar to it but they still maintain quality in customer service and other products. Bakery specially cakes and pies still hold their values.

Mariano’s I hope you realize how great of a pharmacy team you have at your Palatine location. Steve is incredibly knowledgeable and extremely helpful. He will answer any questions you may have, no matter how busy he is. I truly believe customer service should be one of the highest priorities when it comes to running a business & Steve and the rest of the pharmacy staff do just that! For that you will always have my business!

I’m upping my rating for Mariano’s for two reasons.
1. The friendliness and helpfulness of the employee’s. From the kid who is bringing shopping carts in from the outside, to the person putting more banana’s out, to the person bagging your groceries. They all show a genuine concern in helping the customer’s.
2. I am a diabetic who fights sugar temptation all the time, and let me tell you it is difficult. Most «Sugar-​Free» cookies taste like cardboard to me. Mariano’s bakes, in house, the best sugar free chocolate cookies I have ever had! They are delicious.
If you haven’t shopped here yet, you are really missing out on a great experience.

OK, I like Mariano’s. A lot.
I live in the burbs and its a few blocks away from my house and it’s one of the very few places I really feel at home (Still not acclimated to the midwest yet). It’s colorful, healthy (if I just don’t go through the bakery and cheese section).
My dad rips on it since they play the piano, but I like it.
I also really like grocery shopping late at night. Mariano’s doesn’t open very early or stay open very late, so, shopping at 7pm on Saturday night IS late. Its emptier. No one is on line at the deli. I can walk around and bump into almost no one.
Last summer, I did find out that they have a great juice bar (not many of those out here in the burbs). And they are $ 3.99 and $ 4.99. Can’t beat that. It’s my easiest go-​to dinner. I just gave to ask the nice kids there to kick up the amount of cayenne and ginger in my blends. They are always perky, friendly and accommodating. Actually, all staff there is nice (at least my store on Hicks).
And they guy who was playing the piano last night did not look quite like a professional. (looked more like a student). So, dad, I don’t think they hike the prices up too much just to have a real piano player.

I waltzed in on a Saturday morning, shopped for a few items, and upon checkout, listened to a wonderful live pianist playing Elliott Smith.
Sadly, few people know the brilliance of this deceased songwriter, which is a shame and a half… but for me to be gobsmacked with versions of his songs while my ham salad was being bagged was a true unexpected pleasure.

I LOVE THIS PLACE!- this is mostly a bakery review.
My sister and I spent hours looking for a bakery that would customize a birthday cake for my celebration.
After countless stops at small bakeries, I went on my Unilocal app and Mariano’s was the first place that popped up. Everybody always raves about their bakery to me, thus, why it never crossed my mind to go here initially is beyond me.
They had exactly what I was looking for, strawberry filling and not too much frosting. I (and most of my fam) HATE sweet on top of sweet. The cake was PERFECT and didn’t taste overpoweringly sweet as most cakes do. Everybody loved it!
The people in the bakery were helpful and happy to decorate the cake (at no additional charge) and the whole ordeal happened in under 5 minutes. My sister and I have read several reviews about the «doughsant” — kind of like a cronut but with buttercream frosting and if you haven’t tried it yet, you ought to know that it is a delicious treat for any sweet tooth. As previously mentioned, we don’t like sweet and the ingredients weren’t overpowering– we loved it!
I’ve been here only twice but each time was a good experience. The employees are really nice and helpful. They offer hundreds of organics at a much cheaper price than Whole Foods but CAN be more expensive than Jewel. Well worth a trip (it’s kind of far for me)
PS. they are building a new store in Bloomingdale! I can’t wait!!!

Not All Mariano’s Are Created Equal
Our regular Mariano’s is currently located in Vernon Hills. This is until the one in Lake Zurich opens on February 4, 2104.
We have come to this store a few times and I have to say that there’s a difference from the one that I’m used to. I hope the new one in Lake Zurich will be a good one.
The Good:
The store has fresh produce, nice selection of meats, nice cheese selections and of course the beer and wine selections are many. The staff is pretty friendly and of course always very helpful.
The Difference:
The store appears to be a little bit smaller is size or at least the layout is tighter. There isn’t as much presence at the checkout area that Vernon Hills provides with management directing people to open lanes. This doesn’t sound like much but it is a nice touch knowing that they are looking out for you and want to make sure that the lines are moving. Our bagger could have been better trained, she crammed stuff on top of stuff that shouldn’t have been on the bottom.
The Weird:
There was this Mariano’s guy standing outside of the butcher section talking very loudly about the specials of the day. I actually had an elderly woman come up to me and say that she couldn’t make out what he was doing or saying.
Don’t get me wrong, I love Mariano’s. I just hope that the new one in Lake Zurich is more like the one Vernon Hills «But Better».

As of Mariano’s couldn’t get better! I called last week to order a cake for my bf’s birthday.
I was quickly transferred to the bakery, and upon stating I wanted to order a cake, was transferred to the cake decorator, Jodie. Jodie was friendly and patient as I explained I’d never ordered a cake before. She asked the important questions, and gave me some ideas.
I pretty much let her run with the design, and was not disappointed.
The cake was ready for pickup on time, and as always, every staff member I came into contact with was personable and helpful, down to the guy pushing carts in the parking lot as I left.
I received nothing but great compliments on both the cake’s decoration and taste. Gold stars to Jodie, as well as the rest of Mariano’s staff!