Chilson-Wilcox Inc

I don’t even know where to start. But if you buy at this dealership, make sure to check everything twice before leaving this dealership, especially if you are dealing with Charlie, the used car manager. We inquired about a 2014 Dodge Grand Caravan R/​T online with Charlie, and after looking at photos on CarGuru, we asked him what other fees applied to the car. My brother in law gave him a $ 2,000 deposit to hold the car, and then he sent another $ 13K and when we went to pick it up a few weeks later we gave him the balance of $ 6,087. When we got to the stealership, Charlie was no where to be found, so they had us fill out all of the paperwork, and then Charlie showed up. (How Convenient) Then he took us out to the car and showed us a few features of the car, then spent about 30 minutes talking about the radio, which I found out later didn’t even have BlueTooth (Lie #1). He told us it would cost $ 500 parts and labor in able for the BlueTooth to work. We were driving home and I discovered some cracks in the dash bezel, and the fog light was loose and not working. I contacted Charlie via email and his reply was no way it left like that. He also said he was a stand-​up guy (Lie #2). The light I fixed myself, and I had to get it detailed ($ 135) to get most of the swirl marks out because the car looked really shoddy in the sun. While owning the vehicle, 2 months and 2K miles after we purchased the vehicle the brakes started to make noise. Once again I sent an email to this «Stand-​up Guy» and he came back and said it left out of here with brand new brakes, front and back (Lie #3). Certified Pre-​Owned my butt. He said maybe I drove with my foot on the break. Also he said New Jersey roads are harder than New York roads. Really Dude??? He also said that everyone in the auto industry knows that to be true. He called me out saying I was a difficult customer because I said his mechanic dropped the ball. Finally he said that my only option was to bring it back to him and for him to show me that the brakes were brand new. I live 4 hours away so those brakes weren’t going to be able to make that trip. I got Dodge Inc. involved and they said that they can’t force Charlie to do any repairs. Then Dodge set up an appointment at Beyer Dodge and they found that the the back rotors were wore out, but the pads were new. Beyer also mentioned that the rotors should of been replaced on a Certified Pre-​Owned Vehicle. Beyer called Charlie, but the «Stand-​up Guy» once again refused to do anything, as did Dodge Inc. Beyer Dodge did a courtesy rotor replacement saying they felt bad for us because Chilson-​Wilcox screwed us over. So after spending 7 hours with Dodge Inc., 5 or 6 emails to Charlie, the car unusable for 2 weeks, and 4 days at Beyer Dodge, we got basically nothing. Be careful when doing business with Chilson-​Wilcox and Mr. «Stand-​up Guy» Charlie Griswold. As you can see, they were busted by Beyer Dodge for lying about doing work. I would never deal with this guy again, and if he wants a 5 star star review, you better put a — sign in front of it! Here is your –5 star review butt-​head!

Went to Chilson-​Wilcox for warranty replacement of the leather dash. When I returned to pick up my Jeep I found that there was a prominent spot in the middle of the dash that did not fit together properly. I pointed this out to the service writer who went to get the tech that did the work. The service writer returned without the tech and told me that the tech said it was put together the best way possible. The service writer stated that when they take something apart they don’t always go back together as well. The only thing that they could do is put a screw in through the top (of the dash) to hold it down. Give me a break!!!
It’s a good thing that I’m moving away. There’s no telling what my $ 50 thousand dollar Jeep would be like after a few more visits to C-​W.
Oh… and the original service writer or the tech noted on the work order that there was a CHECK ENGINE LIGHT on after I left. When I picked up the Jeep I was told that the tech didn’t have time to find out what was wrong with the car and I would have to reschedule.
I must admit that I do not like auto dealers and don’t trust most of what they say.

My review is of the service department. They have done a good job servicing my Jeep they always call me before they make repairs to make sure I’m willing to spend that kind of money. My only huge gripe is 95 bucks an hour!!! So basically if it isnt warranty work I don’t take it there.

I went with my dad to finalize our cash for clunkers program. The salesmen made deals that their boss reneged on. The salesman got very snippy, childish, but mostly accusatory when trying to find and follow through with rebates associated with the manufacture (money Chrysler knocks off the car, the dealer loses no money). Overall we are pleased with the outcome, but unfortunately my experience has left me, once again, disliking car salesmen after trying to give them the benefit of the doubt.