RaspadoXpress

After calling today to speak to the manager regarding my issue w/​their employee. The manager Blanca spoke to the employee & asked for me to come into their Pacoima store. I went & she gave me my drinks as I had originally ordered them. She had an awesome attitude & apologized for the mishap I had gone through w/​said employee. Thank you Blanca you are awesome @ what you do. I’m sure that’s why you have such an important job w/​Raspado Xpress. Keep up the great work. Thanks again!

Just love this place. Here’s a tip… CALL IN YOUR ORDERS! Once your order is placed walk up and just pay. You’ll be in your way within 2 mins of waking in, even with a line they take care of call in orders with priority!!!

Great customer service and delicious food! Loved the Pico de Gallo and Bionico… Delicious, would be coming soon.

Thank you to the owner! Everything was perfect this time around. Visited the Panorama one.

BOMB mango raspado! Probably the best one I have had. Parking is tricky since they are facing the street, so we just parked in the shopping center next to it and walked. We also had the corn but the corn itself was not good corn. I’m sure during corn season its perfection. I guess we got lucky bc we got no line. I wish there was one in OC.

Unfortunately this place has lost quality on service appetizers these past months. Service is slow and the workers there give you attitude as if you inconvenience their life, on top of it the flavor is not not good on the Raspados or smoothies, and it’s pricey. If you guys want to know the difference of good flavors, better service and for a good price… around my daughter’s school there’s a man that sells raspados, esquite, mangos for a good price and delicious. I’m no longer spending my money on Raspado Xpress.

Not the cleanest place and the staff is are not very skilled. The raspados are good but not the best.

My location is Pacoima! Been going here’s for years! And still my go-​to place when it’s blazing!!! My favorite (like everyone’s) is their famous Chamango! It’s Chile with Mango! So so so so so good! Highly recommend this place!!!

I walked in and nobody greeted me. Everyone saw me but no one acknowledged me. I’m big on good customer service but I stuck it through. One of the girls was making a raspado for another customer sp I understood. When she was finally ready to help me she just stood at the register looking at me instead of letting me know she was ready to help me. It was pretty bad service and I will never return because of this. Good raspados do not compensate for horrible customer service.

I would do 5 stars but it took 23 minutes for a rapsado. It tastes great though!!! If you don’t mind waiting

I walked in Raspado Xpress with a craving of a delicious Raspado and as soon as I entered, The cashier Stephanie Greeted my family with a warm smile and quickly asked us if we were ready to order. We ordered 10 Raspados different variety’s not even 5 minutes wait, they were all done ready for take out. She managed the crew in an orderly fashion. Great Customer Service. Raspado Xpress for Life.

Love this place and the rewards card they have love this place. The staff is also very friendly even tho they alway always have a lot alot of people

Wow literally took half an hour to get a raspado and esquite. I felt bad there were people there who had got there before me and I got my order before them.

What’s the Fuc&$& up point of having a phone if they never pick up I made 9 phone calls and even in the store I made my last call and the reply we been Very BUSY WHEN I CALL FROM OUTSIDE TO AN EMPTY STORE

Ugh the «raspados» are not the best, the employees all and i mean all are lazy they all have the «i do not want to be here look» they do not greet or tell you thank you and did i mention they move slower than a sloth CUSTOMER SERVICE IS A — 0 negative zero!!! As a customer service sales rep for metro pcs, I know what a good, great and excellent customer service is.

Love everything here, the only bad is the waiting time!

I think I just got diabetes. Please don’t give to your kids… But I will say the mango bits at the bottom seemed pretty fresh.

The Raspados and smoothies are full of flavor… a little too much sometimes. I give this place 2 stars because everyone there was rude. They don’t have enough tables and the ones that they did were dirty.
They took for ever to make a raspado and a smoothie.

It’s always packed and kind of hot when it’s getting closer to summer. But it’s so worth it.

Wow this place has come very far since 2002, when they opened. I’ve been a fan from the start. My parents would go almost every day in the summer since they opened. I pretty much spent my teenage years indulging in raspados from here.
I have tried the following:
Raspado de Vanilla with Lechera– delicious super sweet and the lechera just makes it so much better
Raspado de coco and vanilla with lechera-​one of my favorites the perfect combination I like getting this in a small size because after a while its just too much sweet
Raspado de coconut and pineapple– this is another of my favorite combinations. It’s just so delicious and full of flavor.
Chamoyada– this is shaved ice with lemon juice, Chamoy and tamarindo sticks and candy. This is my favorite out of all the stuff I have tried here. It is perfect and it’s so good on a summer day.
Strawberries and cream– also great love the rich taste
Esquite– one of my favorite snacks. Corn in a cup with mayo cheese, mantequilla and chilli powder
The place is small with very few tables to sit and wait. It has a tv but noone really watches it since nothing interesting is ever playing. The wait is always long especially in the summer or on a hot day. You can always call and place your order for pick up. You still have to wait in line to pay but at least you don’t have to wait for it to be ready.
I still recommend this place because their menu has variety and their flavor and quality is great considering the prices.