Lowe’s Home Improvement

Stopped here to get some keys made. Adriana at hardware was very courteous and friendly. She was working on a few orders and did not seem stressed or upset, quite the opposite. She seems to take pride in her position. I can definitely see her as a manager. Great hire Lowes! If she’s an example of employees at this particular store then I’ll definitely be back and will recommend all my friends, family and fellow Unilocalers!

I come by here at least twice a month. It’s never too terrible. nor great. It’s just okay. But, today, as I was waiting in line. The guy in front of me purchased an expensive item, used a credit card. And the cashier, named Cynthia, asked for an ID. He shows ID. Cashier notices the name doesn’t match. He says, it’s my bosses card. She said «okay.» And let him be on his way with the purchase.
As someone who has suffered from identity theft. I can’t believe it’s just that easy and okay. No manager called, no second inquiry, just «okay.»
So, there you have it. Negligence and she was not very polite and no courtesy.
I will drive to a further Lowe’s, out of my way, to hopefully have better service.

All the employees at this location are RUDE and not helpful at ALL. My dad and I were trying to find some supplies and there was a variety of choices so we wanted to make sure we could get the best quality stuff. NONE of the employees were knowledgable neither did they re-​direct us to someone who MAY know. Two employees passed us even after we asked for their help! Thus literally pretended not to hear. I asked about three different employees for an item and each one just gave me the aisle number, neither one took the time to show us where the item was or even help to see what exactly we are looking for and recommendations. To make things better, the cashier had zero personality. We tried making short talk or even joke a little bit and she just blankly stared at us without a smile or anything. Just awkward. From now on we would rather drive the extra miles to go to Home Depot. Let’s ALSO not forget to mention!!! As we are contemplating on the product ALONE, two employees come DIRECTLY behind us, and start unloading products off a shelf tossing it down literally RIGHT BEHIND ME US! They didn’t give us a heads up, or ANYTHING, one just climbed up the stair lift thing and started tossing a bulk of items down at the other employee. EASILY could’ve hit either my dad and I.

I am shocked that this location is still in business. We were in there on a Sunday afternoon and it was like a ghost town. Maybe everyone else had already figured out that this is NOT the place to come if you need any help at all. We asked four sales people where we might find an item and each one sent us on a different wild goose chase. We ended up finding out the they don’t even carry the item and it can only be special ordered but — GET THIS — there is not one person in the entire store including managers that know how to order it. We left thoroughly irritated and walked by three cashiers with no one to check out and 12 other employees just standing around socializing with each other. Perhaps you could train one of them to place special orders!!! I’m baffled as to how they afford to pay that many people to stand around with so few customers. There’s a Home Depot around the corner and another Lowe’s in Burbank so this will be my last trip here.

Store associates are fine, but just had a simple chain-​link-​fence installed via Lowes. Would NOT recommend them if you can find anyone else.
After getting a quote, paying the money for the materials and being assured (on the contract) that the fence would be installed by a certain date, we waited. I finally called them to find out when the materials should arrive and when the installation would be scheduled. Only then was I told «Oh, your fencing material was out of stock and we had to ‘special order it’ from North Carolina and it won’t get here for 3 weeks». Ummm, no.
I had to demand that they figure out a solution and that waiting 3 weeks for a simple chain link fence was not acceptable. I told them there was NO WAY that our materials needed weren’t at some other Lowe’s in California. After multiple back and forths, low-​and-​behold they «found» all the supplies we needed in a store not 15 miles away…
The product was delivered the day prior to the installation (I had to be at home and insisted they put the materials in my back yard, otherwise they would have left it at the curb — to get stolen). Only when the contractor arrived did I quickly discover that not only had they not provided many of the correct materials, but some of the materials was for the wrong size fence.
THANKFULLY, the fencing contractor was use to these kinds of screw-​ups from Lowe’s and had brought some of the materials with him, anticipating problems. And only after being told that the vinyl inserts for my height of fence wasn’t available and (again) «had to be special ordered» did the contract once again save the day and insisted that he use the correct vinyl inserts from his supplier so he could get the job done in one day.
Lowe’s messed this order up from the very beginning and showed very poor communication and follow-​through. If it wasn’t for the contractor, I would have waited over 3 weeks, only to encounter all the wrong materials issues then, with another 3 week delay.
Needless to say, I’m very disappointed. I wouldn’t use their services on fencing again.

Omar made my day. He was the one that told Janice from the Northridge store that there were more of the item that I needed badly. He hunted for it & placed it in the Appliance section, where it usually is found. I found one in pristine condition. Thanks, Omar!

Worst place ever to shop. Worst customer service ever. People are no help to u all. They just walk around doing nothing. Never coming back to this store. I would of never gave them a star…

Sometimes normal people not planning on stealing anything must ensure that everyone at the Lowes knows your bringing in a huge bucket of paint to be either returned or reshaken, you don’t know which because you haven’t spoken to the Lowes «Paint Experts» (note not all their paint people fail at customer service, just the ones I’ve come across.)
I spoke with the first person in the paint department that my paint has a pink film on the white paint and I want him to look at it to determine whether to return it or whats wrong with it. (First person that knows I plan to bring paint in.) He says cool I go to the car to get two huge barrels of paint.
I bought the paint a month previous and couldn’t find a receipt so I let the door person know I’m bringing in two huge barrels of paint. (So thats the second person who knows what I’m doing)
The paint person I spoke to is gone, and theres a new person I have to explain to. (Third person i tell I brought in the paint.)
I tell him the problem he shakes the paint up for me and then When I ask for some proof that I didn’t steal my own paint I brought in, he says no.
WTF!
This is paint that has mixed, in the big grey barrels, Custom, which means there are only two logical places I could have gotten this paint from, I either brought it in, or they mixed it for me that day and then something fell on each Lowes «Paint Experts» head forcing them into amnesia so that they wouldn’t recall mixing these huge barrels of paint.
He made me upset because Logically I didn’t steal these and I know I’m gonna get hasseled. «I didn’t see you come in with them» meanwhile the other guy I talked to first doesn’t help either so I have to walk out with paint and clear it with the door person.
Nope someone stops me, accuses me of stealing ask for the receipt, I tell her I spoke with door lady to just confirm I walked in with this paint, its on the cameras too you (Lovely) employee. Instead she calls the paint dept who were worthless that day.
She then calls her manager, I’m just waiting repeating just check with the door person, they’ll back me up. But no… Nobody like to be made to feel like a thief.
I HATE YOU LOWES!!!

I bought some really cool solar powered lights that are extremely bright on sale for 79.95.
In the past, I have not had a good experience with solar lights but these type of lights are pretty awesome and they have the latest ones that came out mid August 2015 and they are 80 LED solar lamps by Lowes.

Francisco in the lighting dept called another store for me while I was enroute, because it was close to closing. He set it up for my merchandise to be waiting for me at the customer service desk when I got to the Northridge location. Great customer service!

I like going to lowe’s because I’ve always considered them a high class, good customer service store. Better than Home Depot. But my experience today at this location was awful. This Veronica chick (little short chubby Hispanic) made me feel like I couldn’t wait to get out of there, she was very rude during the whole check out process. An item didn’t have a tag on it. Instead of paging someone to get a price check she demanded I go get another one. On top of everything she overcharged me. $ 42. Management was good. But this Veronica cashier is bad for business. Rude. Awful. Ditsy. All over the place.

Bad customer service here. Workers are just hanging around and not so helpful. Also I waited so long to get a quote for blinds, and the lady finally came but then left me to wait longer. I just left the store after that. I’ll stick with Home Depot and other places.

Needed to get keys made. It was really fast and easy and they had the machine right at the front door. The staff was really friendly and helpful. This Lowes actually has decent sized and clean restrooms too. Lots of garden selections and parking.

This is the worse Lowe’s ever. I have been here a few times, and every time I have left so upset. The customer service is horrific! I received an attitude from two different employees, on two different occasions, while I was trying to ask simple questions. I was asking where an item was and it was like I was bothering every employee I asked, which I had to keep going around asking because no one knew where the item was or what it was, for the last guy. Then I went to the paint section, three different employees, not one asked if I needed help or at least acknowledged me as a customer. There were two people who were nice, and helped us, on two different days. They really need to work on customer service skills, or at least politeness. I will never go back, unfortunately, Home Depot will be getting my business for now on.

I highly suggest that you DO NOT hire them to do any home remodeling projects. They do not do quality work at all. It was insane to see so many sloppy projects. I will never spend any money at Lowes again.

Try not to talk to anyone, just get your $^# and leave that’s what they want.

This is the worst Lowe’s I’ve ever been too. Good luck finding someone who can help you, I ended up downloading the mobile app to find what isle my item was in. Next time I will go out of my way to Home Depot. Smh. Waste of time.

Came in for zip ties and some old man employee didnt even bother to help me. I asked him where they would be and the old geezer just followed with «oh dont know» and walked away. He made NO attempt at helping me out. Wish I could give this place a positive review for the lovely lady who helped me but that old bastard really gave me shit customer service. Will not be going back.

Lowes always seems more open, and well lit than the Depot. Employees seem to be more helpful, and willing to help, than the Depot as well. Once I got a hold of one employee, he stuck by me and showed me everything I needed, and was super friendly. Granted, I didn’t let the guy walk away after answering my first question, it didn’t seem like he was running away either. Prices are competitive and some are even cheaper as well.

Upon walking into the garden center, there were about 3 employees just hanging out mingling. There was no hello or anything even though they saw my husband and I. So we picked out what we needed (even though I had some questions, still employees hanging around just ignoring us, now about 5 of them). I even purposely made some comments out loud about being ignored, still nothing.
Walked up to the register where one employee was talking to his co-​worker and ringing up his drink. They were also talking negatively about another employee in code. Idiots! Once they wrapped up their conversation, he began ringing up our items. No eye contact, no hello, no NOTHING!!! Handed my husband the receipt, again no eye contact, NOTHING! I should’ve asked for a manager but honestly, what’s the point. I’d rather call corporate.
A bunch of lazy kids working in this store. Just in case management does ever read this, I came in after 4pm on 7÷4÷14.