Yellow Cab

The lady answering the phone was rude right off the bat. Then, she quoted us a 30 – 40 minutes ETA. We went outside to bring bags to the gate where the taxi was instructed to go. When he never arrived, I went inside (where my phone was charging) and saw I had missed 2 calls. I called her back and she said the driver says he was waiting outside but we weren’t there. IMPOSSIBLE! We went outside to look for him the entire time. Then she said, «Well, maybe you should have picked up your phone then.» I am currently in the back of Concord Cab. They are pleasant and super user friendly.

If only I had checked Unilocal first I wouldnt have waited an hour for a taxi that said it would take 25 minutes. Complete bs– have some accountability, yellow cab.

I call today for a ride and as a female I can say The. Phone operator made me feel unsafe and Was rude and disrespectful I understand Being busy but there no excuse for rude and. To use a intimidating tone towards a costumer

Joe told us he would pick us up in the early AM to take us to Bart, but never showed. He even repeated our info back to us twice… It’s a scam to get you to hire them to rush you to the airport because they made you late. Awful! Never again

I booked a cab on sunday for the next day on Monday 6am which they were happy to do. Come Monday morning at 6:10 i called to check if the cab was coming. The lady said she did not have anything for my address. Do not book a cab they will drop you and then play dumb. Cabs only work when they are in front of you. I learned my lesson and will never ever book a cab. It’s my fault for being naïve.

If I could give less I would. I called and was told 30 minutes. I called back 45 minutes later and they said 10 more minutes. I called back 15 minutes later and canceled. Absolutely unprofessional, rude on the phone, and would never call them again.

Zero stars I called over a hour ago to get a taxi still waiting… Decided to call back and check the status. The operator says the guy who was supposed to come get me is waiting for the cops cause someone didn’t pay their bill. The lady on the phone was very rude and didn’t even apologize for making me already wait 35 minutes longer then what they told me the wait time would be… Then says it’s gonna be another 45 mins additional on top of the hour I have already waited. I’m sooooo upset I will never use this company again and don’t recommend anyone else does they are ridiculously unprofessional and don’t care about their customers at all. Find someone else to call

What a horrible company. I called them and asked for a cab. Was told 35 – 40 min. After 50 min I called them and they said they took a call to San Francisco instead. No one even bothered to let me know that they just weren’t coming. And when I talked w them, the woman was very rude to me. Was a pretty shocking experience. Don’t use this company.

Generally I use this cab company for my early flight at 450. I’ve had the same driver many times and he’s sooo nice.
I’m pissed because the cab driver never showed up. I called the dispatch and he put me on hold twice and sounded like a repeating record. He confirmed with me 3 times that my ride is going to be there «any minute».
I requested an über and then the cab driver arrived 30 min late. It was a different cab driver than my normal one. My über arrived 2 min after the cab driver. The driver argued with me and told me he was going to take me to bart however at this point i was already late for my flight and i couldnt go to bart and i was going to take the über to SFO. I felt a little bad because he spent the money to get out there but at the same time i didnt care because he was 30 min late.
I’m now going to wake up a little earlier and make sure i can get a lyft or über. Cab companys — sorry, but stop bitching and get with technology, your services are much outdated for these times.

I called more than an hour ahead of time, spoke to the very rude dispatcher, and requested an 8:15 pickup. He said fine. When there was no sign of them by 8:25, I called again. And he was exceptionally rude this time. Told me another five minutes. Can showed up at 8:40. No apology, no smile, nothing. And apparently hadn’t been told where I was going, despite my telling dispatch three times. Their saving grace right now is that they don’t have the child lock on and I can put the windows down in the back seat. Cause holy body odor, Batman. This is beyond potent.
I called after I got out of the cab to let them know I was disappointed and make sure they knew how late the driver was. I’m a kind and courteous person. I didn’t even curse. And he was NASTY to me. I mean… really awful.

Thank you yellow cab for ruining a night I have been looking forward to for a very long time. I asked them to pick me up at a certain time expecting they would be 5 minutes late. When I called and they said he should be there in five minutes I said that was pushing it but ok. They called back the guy was stuck in traffic (at 3:00 on a Saturday coming from Lafayette???) and would be another 5 minutes or so. This is now putting us 15 minutes plus late for our wedding. We ended up having to drive ourselves. Thanks for ruining our one night together yellow cab. You are the reason people get DUI’s. Thank god we are actually responsible adults. You suck.

Horrible. Called and babies are screaming in the back ground. I asked for a pick up in pleasant hill which I’m 0.5 miles away from them… She says I ain’t got cabs in pleasant hill right now. And hangs up the phone… Serious !!!

DON’T USE THIS COMPANY.
I called yesterday to schedule a pick up and now, 15 minutes before the trip, they call saying they don’t have drivers to pick me up. They are not reliable at all.
DON’T USE THIS COMPANY.

DO NOT USE THIS CAB COMPANY. They are not reliable. This cab company is the worst I have run by. I called for a cab they said it should be there 15−20mins then 25 minutes later I call and ask when they would arrive they said another 5 mins. I then called 10mins later the said they were driving down my street 10 minutes later the can still had not arrived. Now 45 minutes after calling I had to call. Back and let them know that they were making me. Late so I had to call another cab company. And they no were no where near apologetic for making me late or accommodating but just said ok. Maybe they forgot they were in customer service. Lying about where the cab was just not ok.

Prompt pickup. Polite driver. I would use them again.

Horrible. Called and the guy said it would be 20 min, but then 30 min passed so I called and he gave me an excuse. I cancelled and called someone else. Oh, and I didn’t even get a call to be notified about a delay.

I will never ever use this cab service again. I was told 20 minutes, Thirty five minutes pass by nothing. Then I called after I waited 45 minutes. I was met by excuses the cab blew a tire I was told, they didn’t call nothing to tell me I was gonna be delayed. They said they dispatched another cab, waited another 45 minutes for him. I called other taxi companies but they would all had taken thirty minutes. I am late for work now because all I was met by was excuses. When the driver got there he blamed it on traffic, funny thing is I didn’t see any traffic once on the high way. Stay away from these guys all bad!

Despite all their efforts to solicit VERY positive reviews after I posted my initial one star review, this cab company still sucks… I’m just saying.
Arian R. (the «owner») can make any comments he/​she wants. That’s one of the freedoms they have been blessed with in this great country.
Here are some facts to marinate on. 1) Cabs are still dirty, 2) They smell of smoke and ashes, 3) the Samoan dispatchers still owe «Todd» the cabbie money that they borrowed, er, um… robbed from him.
Arian R., you assume wrong in thinking I am «friends» with «Todd». So if he was fired, that’s awesome! I laughed even more when he complained a week later saying his truck had been broken into while in your lot and how it must have been your Samoan dispatchers who stole his dvd player, laptop, etc.
Keep the laughs coming, please!

Gayle and I now prefer to take BART to SFO from Pleasant Hill. We don’t have to worry about the unpredictability of traffic, the ride is often shorter than driving, and we’ve learned how to stow our luggage and sit without significantly disturbing folks going to or returning from work.
The only gap in this strategy is getting from Home to the BART Station. Sometimes, one of Gayle’s Sons is available to drop us off, but on our last trip to Iowa, taking a cab on both ends, plus the BART fare was still significantly cheaper than driving in and paying for parking. We’ve also learned that that the cab trip to the Pleasant Hill BART Station is shorter and cheaper than to Lafayette.
The system works, at least from Home. We call Yellow Cab to pick us up, and the last guy who took us was friendly, knew the way and even enjoyed chatting with my Son. Coming back home from the BART station is a little trickier as we’ve found a lot of variability at the head of the BART Taxi Line.

One of the better cab experiences I’ve had in a LONG time! I was in a bind for a ride to the airport… pressed for time– I did NOT have the patience to wait in the queue with the first two cab co I called, but the 3^rd time was the charm I guess! The dispatcher at Yellow Cab answered by the second ring and TOTALLY listened to me rant about how important it was that I get someone at my door in the next 20mins or I would need to move on to the next cab co! As calm as she could be, dealing with me in my paniced state, she took my info and assured me that there was a cab in the area and he would be there closer to 15mins… Long story short my drive showed up ON TIME and seemed to be aware of my urgency; he jumped out of the car and load up my luggage and zoomed off to the airport — I made my flight and was able to keep to my engagements, as planned!
YELLOW CAB– YOU ARE A LIFE SAVER!!!