C R Fireline Inc.

Unrealiable and unprofessional. No show at three appointments. Seriously, need major business improvement. Just feel sorry for their return customer care. No more doing business with them there are others.

I arrived at CR Fireline at 3:50pm, 10 minutes before they were going to close shop. My mission: service/​recharge/​replace 2 old fire extinguishers. Kelly was on hand and immediately addressed what had to be done in the first minute:
The first of the two extinguishers was missing it’s pin and thus was ‘garbage’ (well not really, it was recycled by them for free).
The second extinguisher was from 1993 and would end up being more expensive to recharge/​service versus buying a new extinguisher — also recycled.
Then began a longer conversation about how many I was looking for, whether it was for a home or business, how many floors are in the house (as it was for my home), whether I did work such as oil changes in the garage (ie. generated some fire hazards to deal with) etc. She provided pro’s and con’s for all the products offered making clear what sort of protection and performance I would get. For example, getting a model without a hose means that someone may tip the extinguisher slightly onto the side to get into a tight spot (which could lead to you losing pressure within the entire system) rather than using a hose to better direct the apparatus.
She explained maintenance clearly (the extinguisher I got is good to go for atleast 12 years but should be checked monthly) and suggested the same extinguisher model however with an aluminum valve since it wouldn’t be mounted and knocked about, ultimately saving me $ 10
Parking was pretty straight forward right in front on the street (though others just pulled straight into the front of the lot). You can’t really miss it as you drive by as it looks like a fire house really and has good signage. Finally payment was straightforward — Kelly gave me an invoice, I went upstairs through the double doors, gave the invoice to the person at the main desk with my credit card. I appreciated that she asked to see my ID (something many stores should do as the first line of defense against credit card fraud) and was all set and leaving with a fire extinguisher 10 minutes after my arrival.
All in all, the staff at CR Fireline met our families needs, ensuring that we are prepared in the event of a small fire at our residence (our home burned down in the tragic 1991 Oakland Firestorm).
Note 1: I am by no means an ‘expert’ on fire extinguishers. Read up yourself or seek their professional expertise when making your own purchases to protect your home, business and loved ones.
Note 2: I was recommended to go here by Larry, the Service Advisor at the new Audi Concord dealership/​service centre. They may not have had a phone book to find a place to replace my extinguishers but they knew the area well, and searched the web, finding an exact address to plug into my GPS in less than 2 minutes. This contrasts to Alex in the salesroom who looked at me blankly as I sought a yellow pages/​phone book. Many thanks for introducing yourself though it was hardly necessary as I definitely won’t be back unless it’s an emergency…