JFK Car Service

Avoid this group like the plague!
Booked a car service through them online but they just rerouted my pickup to another group called Aircar. After viewing bad reviews in Unilocal,I called them before my Jun 10 trip to NY to cancel and they said they would reverse my $ 93 dollar pickup changes within a couple of days.
After 2 additional phone calls to a certain James and writing them through paypal, no reversal took place. Such a fly by night group! I am now talking with Paypal directly to file a claim. Someone should take their license to operate away to protect other trusting tourists.

Worst car service ever!
Ordered car service from NJ to JFK. We ordered a standard sedan which is advertised as a Lincoln Town car or BMW 745i.
Driver calls and says he’s 15 min away. 20 minutes later, he then says he’s just getting over the GWB — which is 20 – 25 min away from our pickup location. He finally shows up 70 minutes late and in a banged up old green minivan with a broken side view mirror and windows that don’t open. There was no room in the car because his personal belongings took up the majority of open area in the van, forcing us to sit with our luggage. Literally looked like he lived in the car.
While he didn’t have EZPass, he went through it anyway. Both the car and the driver were atrocious.
All I can say is stay away!

. Appalling service!
We needed a driver to meet our relatives in the arrivals lounge, at jfk, so we booked online filled in the correct flight information, time etc. then called up to double check, that they would be met inside the terminal, we were told it would cost another $ 15 but as there was no option to pay online or over the phone, we said we would pay the driver cash. just make sure he does it!
He seemed very pleasant when he callledup to find out if they had landed, and I checked it out online and updated him.
20 minutes later, My relatives called up to say they had been waiting for ten minutes and there was noone there with their name on a sign, called up the driver, he was still in his car instead of waiting to greet them as agreed!
Another 20 minutes later, it transpired he was at the wrong terminal and it would take him another 10 minutes,
twenty five minutes later still no driver, so after having travelled with a small child for 17 hours and waiting at the airport for 45 minutes for the car, they eventually jumped in a yellow cab!
When we called up to complain, the operator was unapologetic, saying that we hadnt paid $ 15, for the driver to get out of the car, (we had already agreed to pay the driver directly) but this had no relelvance to the fact that the driver was at the wrong terminal and very late, eventually after enquiring how to get our momey back,
we were told you ll get a refund and he put down the phone!
lets hope so!

Absolutely the worst service ever! Driver gave me three different flare rates, then tried to intimidate me to pay! He was extremely ghetto. I felt threaten and ready to call the police. The driver was on the phone, look at papers and trying to drive at once! Awful, Awful!

Do not use this service!!! Take a taxi! I arrived at JFK approximately 30 minutes late — not sure why they asked for the airline and flight number since they obviously did not use the information. I called the number provided upon landing and received a text message to notify the driver once I had my baG. Did so – and then called when I didn’t see my car. I was informed the driver was almost there — 10 minutes out. After several calls and several more «10 minutes out», I asked the car be canceled and I would find another way into the city. They did cancel and give me a refund — only after they increased the charge and then only gave me a 50% refund. DO NOT USE THIS CAR SERVICE!

This car service should be banned by the better business bureau. Arrived at jfk in freezing cold temps winter and had to wait a half hr. My driver sounded ghetto and young on the phone. Unprofessional and he couldn’t figure out where my terminal was located so he asked me what I was wearing in order to find me. Like seriously a WTF question?! The car looked like an old, dirty beat up honda or some other random brand and the guy had his laundry in the front seat of his car!!! It looked like he was driving his personal car that he uses for work, driving to school and to sleep in!
Not professional. Waste of money and time. Ghetto.

Horrible service! I had confirmed a car from JFK to Connecticut, from my flight arriving from Los Angeles. I arrived at JFK, no car and couldn’t reach anyone. I tried at least 5 times before I could get through to someone. They blamed the weather and that a driver didn’t show… the roads were clear. I was on a 5+ hour flight, and they couldn’t call to notify me? I could have arranged another car service. Their suggestion when I reached them was for me to take a Yellow Cab which I had to do. What should have cost me @ $ 105 cost me over $ 200. I contacted them numerous times in writing to resolve the issue and they never responded. I plan to continue to fight this… horrible business– stay away!

If I could give a rating lower than zero, I would give it. I booked a sedan from NJ to JFK airport over a week in advance. They required that I pay upfront the full amount and then even asked do I want a call prior to pick-​up and I specified an hour before. On the day of the trip it was less than an hour before pick-​up and I didn’t get a call so I called. Their response was that they didn’t hear from the driver and couldn’t reach them to confirm. They said the best they could do is send another car in about 2 to 3 hours best case. I guess they assumed I planned on getting to the airport 4 hours before my flight and could afford to wait 3 more hours.
Beware — I wouldn’t book with them!!!

Do not use this service! They took our money and left us stranded at JFK. When I called them to see where they were they were rude and said sorry because of weather we cannot get a car to u. They did not tr to call me or email me at all. I was able to find another car service right away. If they could get me to ct why couldn’t JFK car service! Very bad business, do not use

Excellent and reliable service at affordable prices. The only car service I use when traveling to JFK. Beautiful cars and great drivers.

Love the online savings. Great cars and drivers I am very pleased with them.

Flew into LGA frm San Diego 1÷27÷09. Made the mistake of paying
in advance. Car was dirty; took 15 minutes to fin driver, who barely spoke English. When I asked to cange the return time two days later by 30 minutes, I was told there was a $ 25 fee to change it. Bad experience, bad company.