Pegasus Transit Inc.

Last year I had to go from Simi Valley, CA to the embarkation point in Long Beach, CA for a family cruise. We were two families, two pick ups and two drop offs back to Simi Valley. There were many scheduling changes from our part but the people at Pegasus did not skip a beat. The most important part to me of any service is their timeliness. Our pick up was scheduled at 5:00 and the driver was at my sisters house early by 10 minutes. They loaded the kids and luggage and came for me and my sons.
I had them, our luggage and many nerves for the experience. My oldest son has a disability. The driver was evidently knowledgable as to how to interact with my son, how to approach and help him. He told me the drivers are trained for people with disabilities. He was courteous, helpful, his driving was impeccable, and knew exactly where we needed to go. I had the incorrect information for the loading point but he had the correct one printed with him. The drive was smooth because the van was clean and tidy and all seats felt comfortable.
I am planning this years vacation and will use them to take my family to and from the LAX airport this June for our Hawaii trip!
I thank the owners of Pegasus for their timely and prompt service and most importantly for their kindness and customer service. Triple AAA AND FIVE STARS!
–Elsa Dreckmann.

Yesterday, i was nearly hit by one of these buses and only avoided it by swerving into the median turn lane. I was then stalked by the driver after honking at him and indicating my displeasure with his driving skills through use of a popular hand gesture (he deserved it). He actually followed me for a while then tried pulled up next to be and began yelling. When I attempted to pull away he used his bus to block me in.
I then called the main office to complain and was essentially disregarded. I was told their compliance department would call me back but never heard a word. This company does not seem to take the safety of their passengers seriously and I would seriously consider an alternate choice.
Follow-​up:
The day after posting this review I was called by someone from Pegasus for more information so it looks like they’re taking this seriously. I’m adding a star to my review but I’m still really bugged by their initial response and the actions of their driver.

That part of vacations I I hated most was always the trip to and from the airport — until I found PEGASUS TRANIST! I love these people! Starting with the very first call, I didn’t get an automated system, I got a very friendly and very knowledgeable person on the phone who answered all my questions. Now, I just book very conveniently online. I LOVE the fact that the vehicle is dedicated to ME! The very courteous drivers are at my door 10 to 15 minutes ahead of schedule. They take me straight to the airport — no other drop-​offs or pick-​ups. When my return fight arrives, they are at the gate waiting for me. If there is a problem with my arrival, they’ve given me the driver’s cell phone number on the receipt. After pick-​up they take me straight to my door. LOL! They’ve even offered to take me to pick up coffee or a bite to eat. Last week, my return arrival (and my daughter’s return departure, which was dependent on that arrival) was fraught with delays, but each change was met graciously and accomodated. Since I began using PEGASUS TRANSIT, I have never used any other airport shuttle — and I never will!
By the way, they also provide bus service for group outings and tours, etc. My Rotary club uses them for our annual Cajun Festival and for our wine tours and other events. Same exemplary service.
Their prices are extremely reasonable and their service absolutely rocks. I can’t compliment these poeple enough! Try them, you’ll love them too.