Luna Blu Salon & Spa

Well, I haven’t had my service yet, but the receptionist was very rude. I asked if the salon is open on Sundays, and instead of answering my question she very snippily asked if I could call back when I know my schedule. I said, no if the salon isn’t open on Sunday then I’d like to make an appointment for Monday and her response was a scoff. Needless to say I’m not excited to go in on Monday. If I didn’t have a gift card for the salon I’d go somewhere else.

The receptionist was nice, but my hair dresser,-Lori, was unfriendly and did not seem to be happy to be there.
My hair was cut horribly, just straight across in choppy sections. Also, my hair color faded within a week and you can’t even tell I got my roots done and highlights touched up.
I have naturally curly hair and I did not have time to get it dried and styled so she put product in it which just made it frizzy and poofy.
I would not go back to this salon especially not with Lori. I paid $ 92 for my services and I regret going to this salon.

I’m decently experienced with salons specifically for hair services, massages, facials, and pedicures. I have had all but the massage at Luna Blu and am currently scheduled for one for this Saturday. I’ve had Vicki for a pedicure and facial and both were absolutely excellent. I’ve had two of the hair stylists and both were amazing!
Hair: They did exactly what I wanted and needed. I’m very weird about my hair and made that very clear to both. I only wanted an inch cut off and that’s all they did! This was on both occasions.
One of those times I did the warm oil scalp massage and it was totally worth it. Go for the 30 minute not 15!
Pedicure: I was a walk in for a classic pedicure. It was wonderful. It included a foot massage and the best treatment.
Facial: I was also a walk in for this service and they did an awesome job! Vicki sat me down and talked to me about what I needed and my personal skin.
This IS an aveda salon. They use Aveda and Aveda approved products only! I don’t know why anyone is saying that their products should be higher end. This is exactly what aveda should look like and be. They also use bumble and bumble which is an aveda approved product. I have gone to one other aveda salon and the pricing and service is the same at both.
I can say that paying can be irritating but remember this is a small salon serving a very large community. They have two waiting areas. There is one special for hair in the back and other services wait in the front. I did not find the water pitcher or anything for that matter to be dirty. They have excellent customer service and they definitely talk to you if you’d like to talk. But because this is a high end salon they understand some people just like to sit and relax and not talk at all.

I had acrylic nails done here for my wedding. 5 had fallen off ½ way through the reception. Staff was friendly, but I think the price was way off for the quality. I ended up wishing I hadn’t wasted the money and had just painted them myself.

Walked in and asked about a waxing and nail color change, was told it would be no problem. After the receptionist flipped thru the appointment book for ten minutes, she told us there was just no way to fit us in. She never once left the counter to check with any of the staff to see if they had an opening. A waxing takes 5 minutes, and a nail color change not more than 10 minutes. Last time I ever go there. If you don’t have an appointment, don’t bother. Turning away customers is just bad business.

I went here to get an updo for a wedding & the salon was chosen by the bride. I will say I was happy with my updo, but the whole experience was just unpleasant. We arrived 15 minutes early for our appointments as instructed. Not sure where we were supposed to wait as there’s only one chair in the waiting area. I checked in with the receptionist & was told my stylist would be right with me. After ten minutes of waiting, I asked what the hold up was. I was told all the stylists were in a meeting talking about numbers. Finally after twenty minutes of waiting, my stylist came to greet me and seated me as far away from the rest of my party as possible. Maybe this was her station, I don’t know, but the salon was completely empty. She did move me closer to the rest of them after I asked though. We were in sort of a hurry with a 1pm wedding & this was made very clear to the stylists. My hair took 70 minutes (10 minutes longer than the length of the appointment) & I was the first one finished. My mother & the bride had previously had hair trials & theirs took even longer than mine.
Trying to pay was just as frustrating as waiting for the stylists to arrive. The receptionist was on the phone with a client whose hair had turned blue (actually an impt call), but this call went on for ten minutes. The receptionist easily could have processed my payment while on the phone or gotten one of the two stylists wandering the salon to talk to this client.
This salon seriously needs to work on time management, build a waiting area or at least add a few more chairs, and get a new receptionist.

I have only gotten hair services at Luna Blu, but my experiences have always been good. I went to multiple stylists here, but have had most of my haircuts/​colorings from Bobbi Jo, who is fantastic. I have quite curly hair and it can be a challenge to cut, particularly since I always want it to also look good on the rare days that I decide to straighten it.
I have never gotten a bad haircut here. When I have come in with specific instructions, she has done what I wanted and when I have just come in and said «oh I don’t know, make it look good,» she has done just that!
Every time I have arrived I have been greeted by the receptionist and asked if I wanted anything to drink and most of the time I was serviced on time. The few times that I had to wait it was always because they were very busy, so the stylist was running behind and it was never a long enough wait that it was a problem.
While this salon is a little on the expensive side, I find it has been worth every penny!

Treated my daughter and daughter-​in-​law to a day of «girly stuff» on very short notice last weekend. The Luna Blu staff were great about accommodating us on short notice and graciously put up with our foolishness. Hair cuts and styles, manicures and pedicures were all great. We all came away very happy.

I have been to Luna Blu three times throughout my four years at Miami University. The first time I went, I received an «only okay» color/​cut, but I paid more than what is reasonable for the sub-​par service. The hairstylist I had was not very friendly and don’t make much conversation with me. Instead, she talked with the other hairstylist (who barely said a word to her client as well) about planning out the bachelorette party that she was going to that night. Very unprofessional.
The second time I went, I had an eyebrow wax. They did a great job and I was satisfied. Again, the stylist did not have much to say to me, but it was about a 10 minute service so it wasn’t so awkward.
My last experience is what really sealed the deal to where I will never go there again. I had to attend my brother’s wedding, so I decided to get an axxium manicure to ensure that my nails would not chip. The manicure chipped less than 12 hours later, when it is supposed to last up to 2 weeks without chipping. I went back before catching a flight to california and they fixed it. Thoughout the weekend, I had four more nails chip, forcing me to pay for a repair at another salon in California. When I went to get the polish taken off (mind you, less than a week after I had it put on – a regular manicure’s polish would have lasted A LOT longer), the consultants were more concerned as to why it chipped; almost insinuating that I had done something to cause it. At that point, I had wanted my money back.
In short, their customer service is TERRIBLE. If the salon wants to claim that it is high-​end, their attitudes and customer service needs to reflect that. I have been to plenty of high-​end salons in my day, and I have never ever had such a consistently bad experience. When I brought their poor customer service to their attention, they obviously did not take my recommendation. Just read the other Unilocal and Google reviews and see for yourself. As a Miami University student, it turns out that my experiences have not been unique to my case.

When I made the appointment at Luna Blu, I explained my hair style to the receptionist and asked for her to recommend a stylist for me. Upon arriving, I waited twenty minutes past my reservation and listened to the receptionist chat on the phone planning her night out. Unprofessional, but that wasn’t the end of it. After the stylist was finally ready, I explained I only wanted an inch of my hair cut off. I EXPLAINED EVERYTHING TO THE TEE. I am very particular about my hair and with the level of detail I give to stylists, there is never a problem. She could not get it right! After nearly 3 inches of my hair was cut off, I was pissed to say the least. The haircut took way too long, was not what I wanted, and was not worth the money I was charged.
I will never go back! Stay clear!