Newcomer’s Dw Sons Funeral Homes

When my mother passed 12 years ago, we used this facility, and they were wonderful !!! So, when we knew my father’s death was imminent we did not hesitate to return… WHAT A MISTAKE!
The pre-​planning experience went well enough. Only, we found out during the funeral service that the Motorcycle escorts whom we had discussed during the pre-​planning had not been included in our plan, and would not be available for the drive to the burial site. Three of my family members specifically recall asking to include this item… but it was somehow omitted, and never brought up by the Funeral Director we were assigned until just prior to having to make the drive.
When my father passed, we went to the funeral home and were assigned a «Funeral Director». She was a nice person, but seemed very «scattered». We made a specific request to her to have our fathers fingernails trimmed before the viewing/funeral…she DID NOT make sure this happened. We gave her a typewritten copy of how we wanted the Obituary to read. We gave her permission to add the correct addresses for the funeral facilities. She took it upon herself to edit the body of our written Obituary and changed some major wording. We asked her to put it back to the way it was when we gave it to her… and found out when it was published that she had made some grammatical errors in the wording which were NOT corrected and the Obituary was published with HER MISTAKES.
They would show Picture Slideshows and play music during the services if we made the discs. The problem was, when I asked them in what FORMAT those disc needed to be made, they could not tell me. I made a set, and of course, they could not play them, so I had to make another set of discs.
On the day of the viewing, we arrived to review the programs they had printed. They had incorrectly listed my father’s name as RICHARD… when it was Raymond. They had misspelled wording in the poem which was to be included on the inside front cover. They had listed the wrong date for my father’s birth date.
We told our Funeral Director how we wanted the music and photos to display during the Visitation. Those instructions were not followed and we had to hunt her down and tell her again, so that she could get it correct.
Their inability to tell us what was needed for the photo and music discs created problems during the services. The photo disc needed to be restarted several times during the services… and of course, our Funeral Director was often nowhere to be found… so, a family member had to perform that task. We also had specific requests for the photos and music on the day of the funeral, and our Funeral Director also failed to complete those requests.
The real kicker though, was when near the end of our visitation service, the Funeral Director came to me and told me matter-​of-​factly that she wanted to warn me that tomorrow, when our 12:30 PM time came for the funeral service that we would be standing outside of closed doors for some time period after our designated time waiting for the service prior to ours to complete, and for the funeral home to get the room changed over for our service. In other words, we were told out service would be LATE. I asked WHY would the Funeral Homes commitment to perform OUR SERVICE at the contracted time not be honored? She said…“well, the people before you have told us that they will go over on their time, so you will have to wait”. I explained to her that my money had just as much value as the money of those persons whose service preceded ours and again asked why our guests, who would be taking time away from work to attend at our advertised time would be forced to wait. There was not any good explanation given… I think I know why…
This Facility seems concerned with getting as many funeral services squeezed in a day as they can perform… their goal is to make money off of services, and they do not seem to care if they are over-​booked, creating overlaps in services, shortages of parking and other problems.
Our Funeral Director did bring a manager to discuss these issues with us, but the manager offered no compensation for the multitude of problems experienced, nor the added stress they imposed by telling us that our funeral service would be delayed. (Ultimately, we did get into our space on time… but they still imposed additional stress on the family, which could have been avoided.)
The Funeral director told me that due to the myriad of issues surrounding our service, the Manager was going to contact me again on Monday the 24^th to discuss resolution… however, Monday has come and gone and I have not received a phone call from the manager. I’m not holding my breath.
I would AVOID this place. They gave us MEDIOCRE service, at best. And they made a stressful time in our lives even more stressful due to their OVERBOOKING OF THEIR SPACE and INCOMPETENT personnel.
I hope I can save someone else from this terrible experience.

My family and I came to DW Newcomers after the unexpected passing of my mother. The only reason we came to DW Newcomers is because our grandparents were already buried there, The individuals that we worked with were NOT empathetic or compassionate in any form. They forget several things that we asked my mother to be buried in and gave the items back to us AFTER she was put in the ground. They stated that music could be included in the service, however a couple of hours before the funeral (via email) they stated that it was not included. After sending back a strongly worded email about how it should not be included, they came up to me DIRECTLY AFTER putting my mother in the ground and said only «Don’t worry we wont charge you for the music.» DW Newcomers may have had better staff before, but the staff they have now is horrible and should be replaced. At a funeral home you need individuals that are less business minded and more personable. HORRIBLE HORRIBLE HORRIBLE. Thank you DW Newcomers for making the passing of my mother even MORE difficult.