Marinello Schools of Beauty Salon

I called the school to set up an appointment for acrylic nails. They told me to expect up to 2 hours for the process. I arrived at 5:33 for my 5:30 appointment and apologized profusely for being late, though they assured me it was no problem. About 15 minutes later, the students came out from the back. Another 10 minutes went by before my name was called and I was taken back. As I sat down in a haircutting station, I was a bit confused. It wasn’t until she started confirming my hair color selection that I realized they had the wrong person. I was led back to sit down and wait.
As I waited, I listened to two students discuss the existence and merits of a product that you can use to numb your gag reflex-​I learned a lot about its potential uses, and where you can acquire it.
A receptionist apologized and told me that the girl who was scheduled to do my nails didn’t show up to work but they were working to get me another student. About 10 minutes later, the receptionist started asking the women around her if my student had forgotten about me.
Finally, at 6:10 I was taken back for my nails. The girl told me that she didn’t know if I had any plans that night, but I’d be there quite awhile, because she was uncomfortable and untrained with nails and it would take her a long time. She said a gel manicure would be about an hour and a half, and that for acrylics she couldn’t guarantee a time at all. She told me they didn’t really like doing acrylic nails and that it was just a «lottery» as to who was stuck doing them. I thanked her for her time and left.
I have multiple issues with this experience, but I believe that the biggest disappointment is the lack of understanding of customer service. In a school setting that is training people in a business, I would think that proper conversations and the customer experience would be paramount. At no point during my visit did I feel like my patronage was valued or appreciated. I felt ignored for awhile and an obligation for the remainder.
Though the prices were extremely reasonable, I happily went elsewhere and paid twice as much to get excellent service.

So I decided to give this place a try and it was the worst mistake of my life. I don’t even write reviews but I signed up specifically for Unilocal to write a review of Marinello. I wanted to get a full set, pedicure and eyebrow wax the day before my wedding. I get there around 5:30 and was taken back at 06:00. Not to bad on waiting time, I can live with that. The girl waiting on me is obviously very nervous and shy but since they promise you «advanced» students” I kept faith. By 7:30 the poor girl was still trying to get the artificial nail attached to my own nail. Another hour later I was presented with these bulky talons. The pedicure and eyebrow wax took another hour and in the pedicure they don’t even exfoliate the dead skin off. The put this scrub on your feet for about a minute and except it to all come rolling off. Wrong that’s not how this works. Surprisingly the eyebrow was came out decent. I will never return here ever again and will stick to my favorite Chinese ladies for quality. I didn’t get out of these until 10.

Awful. I had an appointment this morning at 10 am. Myself and 2 other women had 10 am appointments, we got there a few minutes before our scheduled appointment time. We signed in and sat. We waited for almost 15 minutes. During that time, we saw employees outside smoking, on their phones and standing around talking. No one came for us. One of the other customers commented to me that she was ready to leave. I did leave, just got up and walked out. I can honestly say I have never done that before. I thought schools were suppose to teach students how to be professional and function at a «real» salon. Very sad place, sure it will not be there for long.

My girlfriend talked me I to getting a pedi here. The website says 13 $ for the deluxe. So we met there at 330. Someone was able to help her immediately. They told me to go sit by her but nobody ever showed up. After 15min I had to ask for service. The pedi tubs are not the cleanest. Actually I was hesitant to even out my foot in! The pedi itself was horrible. No massage, no cleaning under the nail, no trim and if had to ask for me nails to be filed. And to top it off the polish job looked like something my 6 year old could have done!
And then it was time to check out. 18 $!!! They don’t use the website for their pricing. I could have gotten an 18 $ pedi at Walmart and it would have been better.
Needless to say, we will not be returning. Ever!

I feel the previous review was more from a student’s perspective rather than from a patron’s point of view. Therefore, here is my review from a regular customer. As someone who hates paying full price and tries to save money whenever possible, Marinello’s, formerly known as B Street Design has been a go-​to stop for me. I have been to this location for various spa services such as leg waxing, facials, and even back facials. I have also gotten a spa pedicure for $ 18, which might still be a little pricey for a cosmetology school. Nevertheless, in my opinion, I believe you get the best bang for your buck with the facials.
I truly enjoy the calm and soothing ambience for the spa service rooms, accentuated by the relaxing music and words such as, «Calm» or «Serenity» daintily painted on the walls. With the lights dim, and mister on, it is exactly like being at a professional spa for half the price (or more)! The students there, I feel, do a professional job and have a passion for what they do. If you decide to get a facial, I HIGHLY recommend asking for Jay. Jay is a cool, down-​to-​earth guy, who works at a holistic physical therapist’s office, whose boss is paying for him to learn more about aesthetic services to use in their business. With Jay’s background in physical therapy, the mini massage of the facial is by far my favorite part. He managed to get the knots out of my hands and feet, which I never imagined were that prone to getting knots like our backs. In any case, I hope he is still there so you can get the same heavenly experience I had.
Facials run for about $ 25, and you can include other add-​ons as well such as light therapy. I got an acne facial one time, and the girl threw in some light therapy for free. You may or may not get lucky with free add-​ons, but you never know! Also, they recently just incorporated a rewards program for frequent patrons.
To all you guys out there, the spa is definitely male-​friendly, so feel free to indulge with your girlfriend, or maybe just treat yourself out. There is nothing sexier (maybe a few other things) than guys who take care of themselves! Enjoy!

Can I give it less than one star? I went in to go blonde and the whole experience was awful.
The guy doing my hair had NO clue what he was doing and was basically making the instructor do his work. He bleached my whole head instead of using foil. He graduated that week! WHAT? He has no clue what he was doing and he is graduating?
My hair turned out a yellow orange and he bleached my leggings I wore to their salon and didn’t even tell me. If I had seen the leggings sooner, or even just because how my hair turned out I should have refused to pay.
They instructor thought my hair was beautiful but she was either lying or just as bad as him.
Don’t go! Save your money and go to the Paul Mitchell School or JCCC Salon, they’re 110% better. I’m getting my hair done ASAP at Paul Mitchell this Saturday.
*****I tried contacting their customer service when they offered to help… no reply, very disappointed*****