Blue Lagoon Car Wash

This was my email to their mgr:
I know you’ve no doubt heard this before, but wanted to exercise my right to complain. I just got your Blue wash, as I’m a customer who purchased the 10-​wash option in January, 2015 to get the «free» wash. I’m a regular customer since 2009. To my dismay, the quality of this wash has diminished to the point of not being worth it! I have 5 washes left. And I won’t renew. Probably will go elsewhere.
I understand that you «changed» the rules and intentionally lowered the quality of this wash. And in order to get the same good quality, you raised the price a whopping 38% for a decent wash! It’s now $ 11.00. It might make some sort of «business or marketing sense» but from a customer perspective, it pretty much sends a way different message. Now, there is nothing that sets Blue Lagoon appart from the other wash businesses. You are now a «me too» business. The logic of being in line with what competition is doing may work for some, but in the end, a poor business model.
I suppose time will tell if it works for Blue Lagoon, but I won’t be a part of it, sorry to say. Just my two cents…
Joe M. (Leawood, Kansas)

This is my car wash Go To place. When the weather is bad and I need a wash… this is where I come. I’ve found it to be efficient, cleans my car, and gets off the salt and other gunk. It’s fairly priced and does the job I need it to do.

Well it cleaned my car quite well and the attendant was very nice. It was $ 8 including a dry and you can use the vacuums for free. My favorite car wash place is still Otto on Troost, though– but it’s in a whole other part of town. It’s only $ 4, including a dry, although you do have to pay for the vacuum– but it’s around $ 1 for 4 minutes. But it’s still a better deal than this place, if you don’t go crazy with the vacuum. It’s just math! ;)

It’s an automated drive-​thru wash, for eight bucks (at this writing) you can get the road grime off of your car. What more do you want? They post all the usual disclaimers about «not responsible for antennas» & whatnot, but I’ve never had an issue with any of the vehicles I’ve run through here. There’s several stalls with the car vacuum standing ready after you exit, so you can do your own interior detailing. It’s a good value when you just need a quick wash.

I’ve used this car wash many of times. The only person you interact with is the attendant in the booth that takes your money. I have always found them to be very pleasant. I can think of two times that my car was extra dirty, and I didn’t feel like it got completely clean. I simply went back around and the attendant in the booth sent me back through without question. After your car goes through the wash, there are always several stall open for you to pull into so that you can clean out trash and vacuum. The only reason I am not giving 5 stars is because you don’t always get a stall with a powerful vacuum.

Beware of this place!!!
My friend went through this car wash, as he would any normal automatic car wash (where the attendant spaces out the cars then has you put your car in neutral so that it can go along the track until it reaches the end), and as he was in the middle of it, he felt his car smacking into something. Turns out, it was smacking into the truck in front of him. By the time my friend’s car got to the end, the truck in front of him had taken off, leaving my friend’s car with a huge crack in his bumper from where the hitch of the truck in front of him had jammed into it.
He had immediately informed the attendant about the issue once he got outside, who put the blame on the truck ahead on him, and it not being the company’s fault. He asked to speak to the manager who conveniently happened to not be there. So my friend went straight to the police station and filed a police report, as well as contacted his insurance agency. The police informed that it was Blue Lagoon’s fault because once the car is on the belt, they have control of the vehicle. As it turns out, the case is still pending (after over a year) because the insurance agency cannot make any contact with the manager of the Blue Lagoon Car Wash. He was always conveniently «out of town».
DO NOT WASTE YOUR MONEY ON THIS PLACE!
Extra (funny) side note (yet annoying), as told by my friend mentioned above:
After informing the attendant of the damage, the conversation with the woman who was working went like this:
Worker: Well, we’re not responsible for the damage but since we had to stop the car wash, you can go back in for free.
Driver: Uh no. I want a refund and want your manager’s name and number
Worker: I told you that you can go in for free
Driver: Listen. I don’t want to go back in there. Just refund my money and your manager’s info
Worker: Here’s your refund. My manager’s name is (said the first name). I don’t know his number.
Driver: What is his last name? And does he have a business card?
Worker: I don’t know his last name, and he doesn’t have a business card. Ok, I have to go now. I need to pick up my kids.
–She stormed out as quickly as it happened leaving him in the parking lot on the phone with the police.
RIDICULOUS!!!