Firestone Complete Auto Care

The staff are all friendly and nice, there just isn’t an abundance of them. This makes them flakey (don’t return calls or forget to call/​update) and unreliable (didn’t have time to do larger, more time-​consuming repair of my vehicle). Also forgot to check the brakes, even though I asked them to when I brought the car in. Overall, not the best experience, albeit the fact that everyone was nice.

I service all my cars with this firestone. Always great service. Carl and his staff is knowledgeable and they go beyond to make sure you are happy and satisfied with service. A+

New tires 5 months ago and very thankful that Karl offered me the road hazard coverage. Got a bolt in the back tire today and Karl and his team got me in right away.
Did not try to sell me any extra service, just went about fixing and rotating the tires (part of buying the tires here).
Great experience. Now back to work.

Went in to have a thermostat sensor replaced in my car. The service was terrible; every question i asked didn’t seem to register with them. I asked the simple question of ‘how long?”, and as i response i got a rude, «Might be today, maybe tomorrow. You know what, we’ll call you…» When they finally called two days later, they started trying to sell over the phone other work, ‘like new tires’, ‘oil change’, ‘suspension alignment’, etc. I told them no, that if i wanted it done i would go to my normal mechanic. Later on when my husband went to pick up my car, they started telling him about how i had been interested in all this work over the phone, and that he should sign the approval to get it done; lucky for me my husband called to make sure it was a lie. The actual work done to my car wasn’t bad, it was the customer service that was awful. They were too interested in signing me up for more work on my car (over $ 2,000, stated in an estimate i didn’t request but found stapled to my receipt). Funny thing is, my car is relatively new and goes for regular checkups, NONE of the repair work on their estimate is actually needed… They”re money hungry. I will not be going back.

Went in to have brakes bled and alignment. They couldn’t fix the broken bleeder valves and instead wanted to sell me new calipers for $ 400 each. Said it would take 1.8 hours to remove and install new ones on each caliper. Only took me 15 minutes to remove them and then $ 30 to have the valve drilled out at a local machine shop.
These guys are *^%&$

Love them for oil changes always have coupons and don’t even need them printed can show them on my phone

Price higher by about $ 200 than business across street. They told me their mechanics are better than across street. They were wrong.