Chili’s

Wish I could give a zero. Food was fine, but took over an hour at our table before we got it. 20 minutes just to get a drink. No manager asking how things are going and no apology from server. Just carried on like it was normal business. If it were busy, I would sorta understand, but half the tables were empty.

Quick service. They have great margaritas. There are many yummy options on the menu. All the servers are friendly. They are open late. I think it is the only place in Oro Valley open late.

Great place to have a relaxing lunch after awesome Martial Arts tournament. Our boys had a great time and the wait staff was very friendly and quick. The ziosk is an awesome way to pay for the lunch… and quick! Will definitely recommend this place to my out of town friends and family.

Our waitress was fantastic and so was the food! Our children played games on the ziosk for a $ 1. We had fajitas, hamburgers, and kids pizza. I had a lot of customizing on my hamburger and they got it all correct!

This store recently renovated from the kitschy theme of past years and into more of a sports bar type of place. Along with flat screens hung to be able to see whatever ESPN (insert version here) is showing to give sports junkies their fix, each table even has a wi-​fi console.
At first, this seemed to be a function of the going trend in the hospitality business — cater to those who need the comfort of technology in order to coax them out into public to spend their money. But after the last few visits, it would seem the need to have something to entertain the customers is to distract them from the incredibly slow and inept service.
This store has been cyclic with service, generally as a function of the overall economy. During the height of Great Recession when even a server’s job was better than no job, this place had the pick of the litter and it showed. Service was prompt and professional and what was ordered was actually brought to the table.
Now that the overall economy has improved and a less than minimum wage job plus tips is back to being held by young people who have probably hit their career glass ceiling, service is back to mediocre on a good day. Unfortunately, this store has too few good days.
It’s too bad because the menu has updated from hokey attempts at Tex-​Mex, and moved on to trendier fare. But because getting an order to the table before it gets cold, or just getting an order right is more than the serving crew can handle, the new and improved potential is wasted.

Great food, I should say. We seldom finish our food but the serving size was enough and not overwhelming, so we did. Server was polite and pleasant. The ziosk is becoming more and more popular and I think it is an efficient way of working around the wait. It entertains the kids too! I think we are definitely going back.

Havnt been here in a while, but use to meet my daughter here all the time and was great food and funny waitress’…

So I ordered on their site, seemed simple until it tried making me, make a chili’s account. Then stuff got confusing. I ended up ordering two, to-​go orders. I tried calling them two times and no one answered. Since I ordered 2 hours in advance I decided to wait and see if they would catch it. They called to confirm that there was to identical orders. Husband went and picked up food. Now I have never had a problem with the chili’s in Phoenix. I was excited to give this a go after living so close to it. The portions were super small and the food was cold. They called us at 550 to tell us food was ready when we put that we’d be there at 6pm. Will I order again. No will I go eat at the restaurant? No.

We LOVE Chili’s! We usually go to the marana location but were in the area and decided to go to the oro valley location! We always always always get the skillet queso! (our absolute favorite) So we order the queso and it comes out maybe 5 minutes later. We were excited and surprised it was so fast! But even looking at I could tell it didn’t look right, it had a sort of a gritty dog foodish texture to it. As soon as I spotted the server (Kara I believe) I told her about it and she apologized and said she would get us a brand new one right away! The manager also came over and apologized and said he would get a new batch going for us. He came over a few minutes later and said it’s a brand new batch so it may take a little longer. He brought the new one out himself and it was much better! Probably the best queso we’ve had. They even took it off the check. Needless to say the staff here is so awesome, polite, and very accommodating. We may even drive the extra miles just to go to this location from now on!

I think it may have been what I ordered (hamburger) because I’ve had the other dishes that were much better.

I love Chili’s, we go every year for my birthday. This year we went for my fiancé’s birthday. The reason I give this location one star is because of the service. Our server’s name was Victoria. Needless to say, her attitude was very poor and she is the reason we did not buy full meals. When she greeted us we asked if there were any happy hour specials and she replied with «no you should’ve went to Applebee’s.» Who the hell says that? I guess she was trying to be funny but it didn’t seem that way at all. She also made a comment about «not liking the food at Chili’s» and she’s «only there to get her bills paid.» I ordered a blueberry pineapple margarita, she left for 5 mins to get a beer sample and then came back and asked what it was that I had ordered… I thought she had already put that order in?! If you can’t remember our orders, keep a book and write it down!
In my opinion, as a restaurant employee, you are the face of the company. If you are working for a company, you do not downtalk that company whatsoever. If we come back to this location I will definitely ask to NOT be in her section. Chili’s should find a different server that actually wants to be there and won’t downtalk their company.

Have eaten here for 4 years until recently. The food was always good until about the last year. The food became hit and miss with the quality. It was to the point we were discussing the meal with the manager that was working regularly. I still love the bar for drinks and the service has never been bad it is just the food quality. If you are looking for a place to have a happy hour beer or watch the game this is a good place for that. If you are looking to eat anything good luck. Even the chips and salsa at happy hour was bad tasting the last time we were in.

Went to this restaurant on Saturday 7÷26÷2014. The service was terrible. It took 15 min from the time we sat down to get our drinks. Our waitress took our order and came back 10 min later to ask what was the kids meal we ordered. She got confused because she got our order, didn’t write it down, and went to the next table to get their order. We asked her for a spoon, never brought it. And the place wasn’t even that packed! Will not be returning to this location!

Like any chili’s in any town in any state. Place is showing its age too. Servers have always been fast and friendly and the seems clean enough

Love this place. It is perfect for children. The servers are always nice and get us what we need. It was even great when the chilis in Mesa started using consoles where you can order and play games.
We had come back down to Tucson and saw that they had not put out the handheld ordering system yet. The server was very nice and ask the manager if our son could have one before it was even launched their.
they even remember our previous orders and bring them out probably.

Great food. Celebrated my 8^th grade graduation here. Had the best baby back ribs I’ve had in a Long time. Also had the molten lava cake for desert! It was great!

I am all for technology, but Chili’s just took it to a level that is ridiculous and makes them look lazy!!! Currently, that have small screens sitting on every table which certainly intrigued me at first. It allowed you to view menu items, play games, etc. However, when it was time to pay the bill the waitress turned it to me and said «you pay here»! I said what??? She said read the bill and run your credit card. All I could think of at that point was my elderly father would have had a meltdown! What made it worse is it automatically adds 20% tip unless your tech savy enough to adjust it. Really Chili’s? Is is that hard to run a credit card for the servers? I love technology but this is just plain wrong…

I never like to give low reviews because I realize everyone struggles. My opinion on this restaurant was lower (never at
Top of my list) but after yesterday I don’t think I’ll be back. Ordered off lunch menu and was not great. Asked for avocado chicken sandwhich without pretzel roll and just lettuce. Couldn’t do that so I just said no bun. When received the lettuce on plate was old chopped lettuce, tomato was practically frozen and the piece of chicken was half the palm of my hand which is small. Service was slow slow. Drinks were given out wrong, had to ask for refills and waited 30+ mins between French fry appetizer and rest of food. Not great experience

Wife and I stopped in for dinner… Service was great and the food was wonderful. The servers were attentive, friendly and appeared to enjoy working there. It was obvious on their faces. Keep up the good work!

Food 4 stars, but service 1 star!
While in town for a national mixed doubles tennis tournament, we had a team dinner here. There were 10 of us and we arrived at 6:30pm. It took about 45 minutes for us to get seated, but we were seated at two tables across from each other which were meant for 4 people. We were going to do 5 and 5, but some people wanted to sit with each other, so it was 6 and 4. I was at the 4 table and we were very comfortable.
It took about 10 minutes for a server to acknowledge us, then take our drink orders. We didn’t see her for another 30 minutes with our drinks. When she brought our drinks, we were more than ready to order.
Once we ordered, it took another 35 minutes for our appetizers to come out, then another 10 minutes for our main entrees to arrive.
Needless to say, we were very hungry by the time our food arrived.
I know the restaurant got slammed with two local youth sports teams just before our group arrived, but the service should be much better at a national chain like Chili’s.
If you eat dinner here, then be prepared to wait for a table and for your food!!! or just wait in general.