Steak ‘n Shake

The staff here are right on point and very friendly. She even offered to go cups without us saying anything. Which In my opinion is thoughtful. The food was also on point. My husband, mother in law and I all had nothing to complain about as far as those things. I took off a star because they would benefit from taking an hour to have the staff do a good cleaning and dusting of the place. It’s a bit dirty.

Steak n’ Shake needs a revamp on their service standards!
December 30^th, 2015 — Steak n’ Shake Ormond Beach almost caused me to go postal. Yes they were busy, but I am starting to feel that too many managers/​owners understaff their stores for the sake of saving money at the expense of customer service. It is a consistent problem at many Steak n’ Shakes around the country any time of year or day.
THE EXPERIENCE
We weren’t greeted when we came in, which was fine, but it seemed none of the staff noticed we were waiting to be seated. TWO servers walked by us to their tables and didn’t acknowledge our existence. It would have been nice if someone said, we’ll be right with you or something! Finally one server who was busy wiping down a table near us decides to look up from her task. She had a surprised look on her face as if we’d just materialized out of thin air from the Starship Enterprise or Millennium Falcon.
«Are you waiting to be seated» she asked? After responding with an obvious yes, she took us to a booth to be seated. I thought it was a little too tight for the 5 of us, so we switched to another table. I should mention that she was not our server. Our server was taking forever to come to our table, so I got up and found menus near the front door. A kitchen staff member noticed and screamed to our server to get to his table, «customers are getting their own menus and that is not how we do it here!» (verbatim).
This young kid comes over dazzled and confused, I believe it was his first week out of training and he was clearly overwhelmed. My heart softened (because at this point I was really getting annoyed), but it wouldn’t be long before I was annoyed again. My wife takes an unusual amount of time to decide what she wants… even at places the menu hasn’t changed in 50 years… like McDonald’s. So I asked for more time and requested coloring sheets and crayons for the youngest. He says ok and takes off, but doesn’t come back. So I got up and got the coloring sheets myself. There were no crayons, so I asked the cashier and she retrieved them for me. Later I came back to request the little cardboard Steak n’ Shake cars you can fold and make yourself, but a manager informed me they were out and had been out for over a month.
When our order finally arrives to our table (it took much longer than usual) the kid apologizes for being slow. I honestly felt sorry for him, because he seemed like he was on the verge of a nervous breakdown or psychotic episode. I asked him to keep the refills coming, which didn’t happen and after waiting so long for the bill we just decided to go pay it. The cashier was missing, so one of the servers came up to ring us out. She noticed our the fiasco of our meal and discounted our bill without our saying a word about it.
I really like Steak n’ Shakes steakburgers! They aren’t the world’s best or anything, but they are decent and reliable road trip food that is friendly on the wallet. My wife always keeps their coupons in her purse, which keeps our total bill fairly low! Some days the burger is better and juicier than others, but overall I have no issues with the food here. My issue at their many locations is almost always with service.
FINAL THOUGHTS
I’m telling you, our trip to Florida was something out of a twilight zone episode. We had multiple issues at multiple restaurants and that NEVER happens to us. It seemed that my patience was being divinely tested and I ALMOST failed on this last leg of our two week trip. I was so close to going off I could taste the angry words coming up through my throat. It takes a lot to get me upset, but I’d had about enough unsatisfactory service on this trip for a lifetime and my complimentary tongue was about to turn razor sharp. It is a good thing my server was new, because it helped me to restrain myself with compassion. But Steak n’ Shake really needs to get their act together.
²⁰¹⁶⁄₁₆

The star goes out to the server, she was very friendly, however the food and the overall store was disgusting. The hot dog had a weird texture, the hamburger wasn’t good at all. The tables were extremely dirty, had to store them off again myself. The restroom… Well, there are no words to describe that. You’d be better off in the bushes outside. I’ve stopped here before while traveling, it’s always dirty, this time was exceptionally bad. Not to mention that both me and my son stayed feeling bad admit 30 mins after we left. I will not make the mistake again off stopping here.

Great food, wonderful service, outrageously cheep prices and super fast service. Had our order in less than 5 minutes. A fantastic experience. Will definitely be back. Thank you.

We have eaten here often and the food is usually good. The place is starting to show its age a little bit and if they are really busy the service can be a little slow. Burgers, chili and shakes are all good.

Horrible service! Stopped in for burgers at 11:00. After 30 min of waiting we were told that the delay was because everyone came in at once and that they were changing over from breakfast. The manager was rude and the resultant was not ¹⁄₃ full.

Slowest drive thru ever, its terrible. I often wait over 15 mins to just place my order. They are so slow with orders its terrible. Food isn’t good either. For the wait, you mine as well go to a restaurant and sit down, it would be quicker.

This place is chaos… Sign on 95 alludes to quick stop other than typical fast food. Once you get off highway, happy hunting for place. Once you get in the place, experience mass confusion. Initially wanted to get to go. Stood in a line under a neon sign that I literally couldn’t read… Asked person behind me if he could read it, couldn’t either. To find out line was just the register to pay. Saw open spot at bar, «great I’ll just eat there». Sat down, no waitress? Oh needed to check in with hostess at stand. Got up, waited 10 minutes to check in… No more seat at bar… Avoid this place, Chick Filet next door. I guess chicken is better for you…

I have developed an allergy to gluten. I get terribly sick if I have it. That said. After looking this place up online, they claimed to have gluten free choices so I make the drive there. Went through the drive through and just to be sure, I asked if their milkshakes were for sure gluten free. The girl said she did not know, didn’t think so, and offered no other assistance! I ordered my boyfriend a peanut butter shake and I did without for fear of getting sick. She hands me his shake, still not apologizing or offering me anything and doesn’t give us a receipt. After we drive off, my boyfriend realizes they gave him the wrong shake. It had bits of what we think were candy. Disgusting! I was so furious I decided to call it a night and just go home. What a waste. Terrible customer service skills! Terrible product! We will not be going back there again!

Late night grease and cheese well at least it’s cheap! If your looking for a stomach ache to go along with your hangover this is the place.

Call your cardiologist you are heading for a heart attack. This is great food if you want to end up down the road at the hospital. That said my 80 y/​o mother loves this food so maybe we are all wrong. The food is great comfort food and when you need it then it is like a fix for your craving. The staff has always been very nice and no problems with orders. I have to say that the food I have eaten here is very tasty but my stomach hurts shortly after with any of the sandwiches due to the grease.

We were seated very quickly. The server was attentive and friendly. I think between being seated and paying for our food, it may have been 30 min — and that was with a lunch crowd. Food was good, same as most Steak & Shakes. Good though.

Guy taking orders in the drive thru was extremely rude and my order wasn’t correct. Paid for a large drink and fries… Drink tasted flat and the large container of fries was only half full. Very disappointed.

I sat down with some friends and unfortunately a cockroach joined us. So we left. I’m not accustomed to having those kinds of guests at our table. Won’t be coming back.

I travel from Tampa to Daytona on business very late at night about once a week. I was pressed for a place to eat and stopped at the S&S on Williamson. Your server, Michelle, was friendly, helpful and courteous despite being busy with many customers and the late hour (about 1am).
She made everyone there feel like they were getting her full attention and I overheard several other customers making similar comments.
If you had more like Michelle your restaurants would get far less negative comments about service.
I will stop there whenever my business takes me back to Daytona and Michelle is the reason. It is worth going a bit out of my way for her cheerful smile and pleasant demeanor (in spite of the fact that I can get a discount right next door at Denny’s).
Thank you for your attention.

Floors and bathroom need attention. They should take a Waterhouse and bleach and just spray the place down…
Nevertheless Ive been in the road a while and I’m starving… sooo
Service is a bit slow. I ordered the 3 shooters w/​Parmesan cheese n herb fries… my daughter ordered the Frisco melt w/​Cajun fries. The food was just OK… Fries were dry and had to send back a shooter… wasn’t near done… I won’t be back

I’ve only used their drive thru and have never had any issues. It’s a good place for a late night bite, though of course not part of a healthy diet.
Still, cheap and convenient.

My Mom, my cousin Bunny, and myself were there back in October. and Justin was our server. He was the BEST SERVER I have ever had at any of your restaurants. the restaurant was full and he was waiting on most of the tables and SMiLED thee entire time that we were there.!! LOVE to see servers that are always happy. they are hard to find these days
thank you so much Justin…
for waiting on our table!!!
Jennifer (Ohio)

Very good meal & excellent price. Family of 5 with full bellies for only $ 30.63…#Excellent

I love Steak N Shake. I don’t love hospital stays. I came here almost every single morning during a weeklong visit to Florida Hospital. Had breakfast here almost everyday. The drive-​through staff was super friendly, fast, and efficient. No problems at all.