Wyndham Bonnet Creek Resort

We live in Florida and spend quite a bit of time at the resorts… this is far and away the WORST experience I have ever had at a resort. We will NOT be returning. First, we got in at about noon and were told we would be called when our room was ready. Four hours later and still no call, we went to the front desk and the girl was INCREDIBLY rude and kept saying someone called but we ignored it. We showed her the phone had no missed calls but she insisted she was right. THEN when we got to the room we discovered it was dirty and the toilet was broken. I called down and asked to be moved and was transferred multiple times and then put on hold for thirty minutes. Finally, I hung up and went down stairs to the desk where I stood in line for another half hour while the incompetent staff allowed multiple people to just walk up and cut the line. Eventually we were moved to another room with a sub par view of the parking lot. I thought this would be the end of my frustration but oh no! We went to the pool where a grown woman jumped on me and said «oh well cannon ball time» when I was understandably upset. Her husband then came over and began threatening me and calling me white trash from a public school. When I spoke to a security guard (who frankly didn’t look able to secure a mousetrap) I was basically told he would write an email to the manager and asked to give both my name and room number in front of the man that threatened me… seriously??? Management did nothing about this and I later saw the meathead in question threatening another guest. Also, the guests above us were smoking pot the entire time. The grounds are dirty, the staff is rude and worst of all, the clientele is exceptionally trashy. Do not waste your money!

Beautiful property with inconsistent room cleanliness. A vacation ownership property, service doesn’t extend to renters versus owners. Problems are not dealt with to your satisfaction. Amenities are crowded and understaffed. Onsite food is appropriately resort inflated. If you aren’t an owner or a prospective one, your vacation will be littered with tours and fake friendliness.

Just stayed here for a Disney vacation. The property is nice with a good location but I was not impressed with the front desk service at all. They gave us a room with a nice view of the parking lot. When I tried to get the room changed, they said there was nothing they could do to help us. On our last day we asked for a late checkout due to a later flight and again, they said they could not help us. If you decided to stay here, I would recommend booking a room or specific unit that you know will have a good room. Not only will I not be back, next time I’ll stay at a resort who appreciates their guests and goes out of their way to keep them happy and coming back. Wyndham Bonnet Creek did not live up to my expectations.

I am sitting at a timeshare presentation now. It is really bad. Avoid at all costs. The rep was horrible, very disrespectful. Trip to hell. Absolute waste of time Took way longer than 90 mins advertised.

great building and okay lazy river. HORRIBLE service.
The Myth lounge has horrible, slacking lousy service. The server (Candace) would take my husband’s order and he would clearly state: «and whatever my wife and son would like». She would say okay and turn around to go back to the server station. What a lousy attitude. She certainly did not go out of her way to accommodate us. The little café /​sundries place across the hall accommodated my son & I and delivered the «oh so precious hot dog my 3 year old desired». After all, we are so close to Disney. Candace needs to go. She fell short on so many levels. A world class name such as «Hilton» should not staff persons with unacceptable attitudes or lackadaisical personas.
blah! to her.

Not worth the money. Service is awful. This is not a 4 star hotel. I give it a 1 star and that is being generous. Stay at the Four Seasons or the Waldorf that is across the street.

The room is freezing in one spot and 90 degrees in another also there is barely any parking.

Delayed review. .we’ve stayed here several different times. .
Love the location of this resort. .can’t get better, unless you go with Disney.
I really enjoyed this resort. We stayed in the 3 bedroom presidential suite. Very nice, clean, with views of the fireworks each night.

Just bought into Club Wyndham at Bonnet Creek and we were given a tour of the property and spent the day by the pool here. Can’t wait to stay here! BEAUTIFUL

My favorite hotel ever. It is my home away from
Home. The location can’t be beat on Disney property. The condos are well taken care of and updated. The pools around the lake are great. What more could a person want?

I stayed here during a Disney vacation, as part of the Wyndham timeshare. This resort is colossal in size, with so much to do. The staff are fantastic and accommodating. The room was vast with a full kitchen, including a stove and large fridge. The bed was soft, the blankets cozy and the pillows might as well have been clouds. It is setup as a large circle with a path to walk around the entire resort. There is a playground with an almost life size chess game. There are pools around every corner. There are bubbly hot tubs, one nestled next to the bar. There is even a lazy river, perfect for floating around in the sun. The main building has an arcade, billiards and events going on all the time. The stage outside the lobby hosts fun activities such as the reptile exhibit from gatorland, live music and so much more. This was such as wonderful paradise.

BEAUTIFUL PROPERTY!!! If you are suckered into coming here for a time share presentation, bring your checkbook because the property and rooms alone are gonna make yo want to buy without even hearing anything the salespeople have to say! It is gorgeous here.
However, we are highly resistant to the wiles and allure of these sorts of places and can firmly clutch our wallets in strong resistance! So why come you ask? Well, for two reasons:
A) We already own a timeshare and this allows us to view the property up close so we can have first-​hand knowledge if ever we decide to use our timeshare points to come here.
B) They offered us $ 149 cash PLUS next day tickets to SeaWorld!!! We were approached by Wyndham representatives inside the park. Since we’d already purchased our tickets, they were authorized to give us next day returning tickets. Our tickets were already dual park passes to SeaWorld AND Busch Gardens, so we were able to have three days of theme park experiences for only the cost of our original ticket minus $ 149 returned to us for going to the timeshare presentation!
FINAL THOUGHTS
Say what you will about timeshares, the savings from just going to the presentation alone can be significant. «Well, I don’t want to sit and be bothered with sale people for two hours» some may say.
Really? So you’re saying that when you go to work you make $ 275 per hour? Because that’s what you can potentially save by spending two hours viewing a timeshare! With the cash they gave us plus the return tickets (valued @ $ 99 each), I easily saved $ 550. Don’t listen to all the negativity. People who have negative things to say about timeshares are mostly talking about the presentation, but owners like us really love what it does for our family. I don’t own at Wyndam, but I can use their facilities by trading my time at my home location.
Here is the other bonus, time shares are actually awesome! We love ours and use it to travel all the time. Even when we don’t have enough points to stay at resorts, we can use extra inventory known as Last Call or Extra Vacations to purchase 2 bedroom/​2 bathroom units with full kitchens for an ENTIRE WEEK for less than a 3 night stay in a hotel with only two beds. Our last vacation to Gatlinburg we used Extra Vacations and paid $ 249 TOTAL for 7 nights in a 2 bedroom condo that was probably about 1,500 square feet. It’s truly a win-​win whether you buy or not! But just like buying a car, be smart. NEVER take the first two offers they present to you.
²⁰¹⁶⁄₂₁

People, it’sa Time Share for God’s sake, come on…
1) Check in, move onto the next desk, this is by design by the way.
2) Expect the Sales pitch after check in, doesn’t matter how many times we’ve been here, they ask us to «reserve» a time to meet up. DECLINE and move onto getting your parking pass, and at times be prepared for the cold shoulder.
3) Bell-​hop? Uh, no, this is a TIMESHARE. Granted I did see some guys that looked like a Bell-​hop at tower #6, we were in tower #5 and didn’t see anyone lending a hand.
4) Rooms smell musty… Please people, this is Florida, it’s freaking humid here, nothing but a candle or two can’t fix. We’ve had the same musty smell experience at Disney.
5) Parking is allowed in the large parking garage that is shared with the Hotel guests, note to staff, make sure you give your TS guests a pass, there isn’t ANY freaking parking on the outside ground level.
6) We heard about the Disney shuttle issue, glad you guys dropped the fee, but if you are continuing the service, $ 8 per person is a joke, you need family discounts! It was cheaper and faster for me to drive to the Disney parks than to pay for a family of 5.
7) Enjoy the pools, the kitchen, the in unit laundry, the resort environment and you’ll be just fine… carry on.

This place is great. I don’t know the pain of timeshare, since I got this hotel on Kayak, so I can only say that as a hotel stay, this spot is insanely nice. You’re never going to get the quality of room for the price at a WDW resort.
The rooms have a hot tub, kitchen, 1080p flat screens, perfect bedding, big shower, dishwasher, fridge, freezer. Most apartments aren’t this nice.
The property’s main towers have a lot of restaurants and ice cream and groceries. They are very well maintained and traffic is controlled. Tons of parking. The rooms service is very good.
Don’t think you’ll be able find a better place to stay in Lake Buena Vista, for the price.

The resort is lovely, pools are great although I thought the hot tubs should stay open later.
Room was not the fancy one we were shown during the sales presentation, but was nice. A bit of a letdown.
This was our first visit since becoming a member. The biggest issue was the sales team. In picking up our parking pass we were asked to hold a spot for the welcome back presentation, $ 20, we respectfully declined wanting to just enjoy our first visit. She then waived the fee and picked a time, said if we could attend it would be great. 9 sales calls later, including a few ‘you missed the presentation’ calls we placed several calls to the manager, nothing will stop their efforts. Turns out unplugging the phone stopped the calls.
We did have a few maintain issues and were pleasantly surprised by the maint crew, items fixed very promptly. The housekeeping staff also rocked.
In reading previous reviews there is either a reply from the resort of ‘thank you’ or a ‘next time ask us’. I am calling them out on the let us know one, we made repeated attempts.

Das Wyndham ist eigentlich eine Time Sharing Anlage aber man kann es auch ganz normal, wie wir, als Hotel Buchen. Wir hatten eine Suite im Parterre ausgewählt. Die Suite war schön groß mit Wohnraum, Küche, Schlafzimmer und Badezimmer richtig gut aufgeteilt. Da wir im Parterre Wohnten hatten wir auch eine Terrasse zur Verfügung. Das während unseres Aufenthaltes kein Putzservice vorgesehen hat uns nicht gestört da wir nur 3 Übernachtungen hatten. Eine größere Pool Anlage mit einem Lazy river war natürlich auch vorhanden. Die ganze Anlage ist sehr weitläufig und schön gestaltet. Das Resort erreicht über Zufahrt mit einem Pförtner und Schlagbaum so das eine gewisse Sicherheit Gewährleistet ist, das ganze liegt im riesigen Disney Areal. Der Parkplatz hier ist kostenfrei, was in anderen Hotels nicht unbedingt das Fall ist. Wir hatten während unseres Aufenthaltes auch keine Kontakt mit den Time Share Werbern !! Die hätten wir so wieso sofort abgeblockt. Sonst haben den Aufenthalt hier sehr entspannt genossen. Zum Frühstück, Lunch und Dinner haben wir die sehr vielen Restaurants (Golden Corral, Lonestar, Ruby Tuesday etc.) in der nähe besucht. Wer kocht schon gerne im Urlaub? Und Motorisiert muss man im USA Urlaub ja auf jeden Fall sein. Alles in allem kann ich das Resort nur Empfehlen.

We had the chance to stay at another property at Disney and promptly came back here! Spacious suite with large jetted tub and separate shower with double sinks. Full size fridge with microwave, oven & full size coffee maker. Great property with lots of space to walk around and entertain the entire family. We would definitely come back & recommend to others!

One of my favorite resorts in the area! They have several pools including a lazy river. I celebrated my birthday here and I loved that it is on Disney property and we were able to see the fireworks from our suite. They have studios, 1,2,3, bedroom suites, they also have presidential suites which are much more spacious and look more like a real apartment. We stayed in a presidential suite during this last visit, we had a full kitchen, living room, two bedrooms, and two full bathrooms. This is usually a time share resort, my parents have the timeshare and they gave me the weekend staycation as a gift. They really try to get you to buy, thy offered me everything under the sun to do a meeting, but I told them that I wasn’t interested several times. Lol But if it’s in your budget then it’s worth it to always have an awesome place to stay.

LOVE the lazy river setup! nothing like laying in an innertube, floating down a lazy river under the moonlight with a beverage in a red solo cup…

This is a huge resort that also serves as timeshares. We did not appreciate the sales pitch in exchange for our parking pass upon check in. Parking is really tight and the king size mattress in our 2 bedroom suite was rock hard. For the price we paid $ 300 and something a night I expected a lot more. Will not be returning to this place ever again.
Also, they jam the cell phone data signals so you are forced to use their wifi.

AMAZINGLY FUN RESORT! If you like pools, lazy rivers, and water slides, then this is the place for you! The food is ok, the kids will wear themselves out and so will you. A great fun vacation place. That is actually on Disney’s property! We had a blast.
However the high pressure time share sales is a head ache and a waste of time. They are using every sales trick in the book. I’m a car salesman and I was shocked at the atmosphere that they created to get buyer’s to cough up money. Heck they are not even renting out a single unit! They sell you interest in «shares» that are never quite enough to cover the full cost of the condo you are looking to rent. It’s a scam!
Still… I would go back in a heartbeat!