White’s Glass & Mirror

Genuinely fantastic customer service. My wife and I ordered 3 pieces of glass from White’s to cover coffee tables and a dresser.
They had everything ready in about one day and even gave us the little rubber spacers for free so the glass wouldn’t slide.
I actually ended up measuring one of the table dimensions incorrectly for a portion of my glass order. I needed a bigger piece of glass than I asked for. Completely my fault, however when I went to order the correct size glass the owner offered to credit me for the old piece even though I messed up.
Fantastic experience and very friendly!
They’re located just behind the Bank of America building in downtown Orlando. If you need any glass work done, this is your place. The product is great and the service is great.

My experience with Mr. White was just the opposite of the previous positive reviews… unpleasant and uncomfortable. I went in to White’s Glass to confirm the correct glass sample I had chosen with my designer, and to place an order. Despite my having the actual name and photo of my design of choice, Mr. White directed me to a different design, which he had IN STOCK, and which he insisted was the same as the one I had chosen. After his persistent prodding, and just before he began cutting the glass, I noticed another sample displayed in his window with the correct design name. While the style was similar, it was visibly different, nicer and more costly — a CUSTOM ORDER. Mr. White was relentless with one excuse after the next, trying to get me to purchase something that was not my choice. After an hr., he admitted I was in fact correct, and the order was placed. Returning 2 days later to pick up my order was equally uncomfortable. Before leaving, I did tell him that I found him unpleasant to work with. His reaction was very threatening. In front of a female employee, he told me to leave his shop or he would call the police and have me arrested! I thanked the billing lady, turned and left. I found Mr. White to be a rude, unprofessional, and highly unscrupulous shop owner.

Ok, so some businesses might be boring, or not the type you really need to leave a review for and a glass cutting business isn’t exactly something I would normally spend my time writing a review for. Except when you receive excellent customer service.
The location is tucked away in the shadow of the huge Bank of America building in downtown Orlando. I stepped into a dusty old looking shop and found a nice older gentleman who looks like he could be Peter Parkers Uncle Ben. He was doing typical shop work. After speaking with Mr. White, he said he’s been at that location for 52 years (I found that cool). I show him the piece of glass I need to have replaced, and luckily he does have it. He said it was an over priced piece of glass from out of the country, but he would give me a discount. I don’t know why he felt the need to do that, but he did. I offered several times to pay full price, but he said «Just pass it on to someone else». I found that incredibly cool as someone who strongly believes in the «today you, tomorrow me» mantra.
He measured the original piece of glass, measured out the new piece, scored, broke it, and sanded down my new piece. Within minutes I had exactly what I needed (and with a big discount) and was on my way.
If you’re looking for a mirror or glass that needs replacing or cutting, please visit White’s Glass & Mirror.
And yes, Mr. White, I will certainly pass it on!