Suntrust

It feels kind of unusual to review not just a bank, but one in a chain of banks, but I feel that the Baldwin Park branch of Suntrust deserves a special shout out.
I’ve been banking with Suntrust for over ten years now, and I’ve never had a problem with them. They’ve taken good care of my money, and their security team has been on the ball the two times I was the victim of identity theft. Tellers and loan officers are always friendly and helpful.
Then I moved to the Baldwin Park area and started frequenting this branch, and this one manages to be a few notches above the usual Suntrust branches. First of all, I’m greeted on a first name basis, which makes me feel welcome and remembered, like this is a small town bank where everyone knows each other. It’s a small gesture that goes a long way in making the customer feel important.
Also, they don’t just take your deposits and send you on your way. While they’re looking at your finances, they see if there are any better options as far as account types and credit cards you use with the bank. Unbeknownst to me prior to visiting this branch, but I had an outdated account type, and they switched me to a more efficient one that reflected my flow of money. They also helped me renegotiate to get a new credit card with a lower interest rate. This Suntrust isn’t out to get your money. They’re here to help you save your money.
I know that being smack dab in the heart of Baldwin Park would make this branch a bit out of the way for most Orlandoans, but if you’re a Suntrust member, and you have a day off work, or are free on Saturday, give this branch a try just to see why I think they an even better version of a bank I’m totally pleased with and I trust.

Never Do Business at SunTrust bank in Florida!
If there was anything lower than one star, that is what I would give this bank. My mother-​in-​law passed away. We found that she had a small account at this bank. My husband is trying to help his dad, and he has worked for 6 months to get the tiny check sent to his father. Less than $ 100.00. To his dad, that is a lot of money. He has been put through step after step to get the money sent to his dad. He has done everything that was required. The check was to be sent after a 3 month wait. Now, his dad has a letter saying fees are being taken out because it is an active account. Her death certificate was submitted in June. This family has already been put through the grief of losing their mother. Now, they have to deal with this? Stay away from this bank. It looks like a form of elder abuse if you ask me.
Please share this to make sure that this does not happen to someone else.

Great place to do business!
I liked to be referred to by my first name as I don’t take myself too seriously, unlike Kurt. That’s part of the friendly service. Along with the free notary service they provide and the dog biscuits when I bring my Wiener in/​out.
Juliana is a fantastic lady to help you out with anything!

A smaller branch with friendly service, but with the bad SunTrust habit of addressing everyone by their first name, even business account holders. At least you never have to wait long for service… unless you want to get in or out of the vault. More like a small town bank, so use this branch… if you like that small town sort of thing.