Quest Diagnostics Incorporated

Avoid this place at all cost. Go to any other location.
After a head ache of a phone process to set up an appointment I come in for my appointment 20 minutes before its scheduled at 1 and the lady behind the counter says to sit down and wait to be called… she didn’t ask for my name or anything. I even asked if there is any paperwork I need to fill out or show her. She said no and to sit down.
I waited for 30 minutes before approaching the desk to ask again and a different lady said I need paperwork from my doctor. I know it was my fault not to bring it but I should have been alerted before I sat down and wasted my time.
I go to grab the paperwork and the same lady from before says I need my insurance information so I called and was on hold and went through the process to garner it. I come back to the counter to ask her what she needs and she says the information is already in from my doctor and she wouldn’t need it.
These aren’t huge issues but it’s annoying to say the least to deal with someone who just acts like they don’t even want to be here and don’t even care about the hassle they are putting you through.
I’ve now been waiting for a combined total of an hour and a half.

My experience could not have been better.
Ridiculously easy and fast.
No waiting.
Downloaded the app so I can view results online.

This is by far the worst Quest around. Waiting 45 minutes for them to take my husband and that was with an appointment. They were taking people that had come in ½ hour after after him. When he said he wanted a refund and he’d go somewhere else, then they took him. No telling how long he’d have to wait if he had not said he was leaving. Next time, I’ll send him to Lab Corp.

The Quest Diagnostics office at Lucerne Terrace, used to be right on time, when you had an appointment. This hasn’t been the case for about the last year.
Today we arrived two minutes early for a 10:45 appointment. At 11:05, the receptionist announced there will be a slight delay for appointments and walk-​ins, because they were beginning to give lunch breaks.

Conveniently located. Quick, professional, courteous staff. Very friendly. Got me in almost exactly at my appointment time. All in all, a pleasant experience.

Getting bloodwork sucks, but this place made it as tolerable as possible. Despite being a grown-​up, I am completely terrified of needles. Not only did Quest get me in earlier than my appointment, but the phlebotomist distracted me while drawing blood. I was in and out in 10 minutes.

Online Appointment was easy breezy however the customer service that checked us in «NOT SO MUCH» … Would so be a 5 if better

Best Clinic I have been in by far. The online appointment setting was a snap, appointments were available that day within hours. I would recommend checking online for an appt. instead of being a walk-​in, since this may increase time considerably. My appt. was at 11:15, I was seen at 11:15 exactly, out by 11:30. The phlebotomist was courteous, quick and skilled (no bruises or hemostats), the facility was clean, the cleanest facility I have seen.