Lumiere Medical & Wellness Spa

As a business owner I have prided myself on customer service. With that being said, the service demonstrated by the secretary and owner was below 1 star standards. After a talk with this place I decided to do the lazer thing for my wife, the owner said this deal/​price is good for another week, I said ok, let me talk to my wife and make sure this is what she wants (there’s more to this story) (no female technicians only the owner who is male, the female recently left) so I tried calling next day to pay. 3 times calling no answer so left a message. I did this for next ⁵⁄₆ days, I called, no answers and no returned calls left several messages! Finally, after almost a week of calling I tried again and finally got through, I asked why they haven’t returned my calls and if the store was still open for business… I said I been leaving messages and been trying to pay you for a week now. she said that deal is no longer and price doubled. So I said please have owner call me. She said ok but he will say no too. I said ok ma’am please still have him call me. So that was at 9am. At 4pm and no call back I drove 45 min there to see what was going on. At first I could not find the store because there was no sign on the storefront. After finding the place I went inside, was very nice and calm and told her my story again, I said ma’am here’s my phone. Here’s proof I called every day for a week. The 2 secretary’s both looked and saw that I been calling daily. Both said we only have 1 phone and sometimes it doesn’t always work with voicemails… Lol lol. I said I’ll tell you what… I think this is more than fair at this point. This was supposed to be a Valentine’s Day surprise for my wife. I will be glad to split the difference in cost right now and everyone is happy… You make more than original price and I get to keep my gift for my wife. Told her if she just answered the phone or called me back I could’ve paid a week ago. She said so sorry, NO. So I drove 45 min back home…
Oh… I’m also a Fireman, there were 3 of us on shift that we’re all trying to do this. I explained that to her as well. I said you not only lost me but all three of us.
Terrible customer service and almost a scam. I would never treat a paying customer like this.

DO NOT GO HERE. They will RIP you off!!!
I spent 1,300 on tattoo removal and my tattoo still looks the same. I have spent over a year going there and my tattoos have barely faded. They are a rip off DO NOT GO!!!

I had an amazing experience at Lumiere Medical & Wellness Spa with a full bikini laser treatment. Results were awesome and I am very content.