Edible Arrangements

Absolutely the worst experience with Edible arrangements… specifically this store…
I was sending a sympathy arrangement to a family member… only 5 miles away… placed it online by 10AM and it promised me same day delivery… Too my surprise received a call from the driver stating that no one is home at 8:30 at night… I responded with why so late… His response we deliver up to 10PM…(according to the website apparently they can deliver it up to 10PM)…to a residence??? Are you kidding me… so for a sympathy basket lets wake the people up after a stressful day… have a little compassion… oh wait… it gets better… SO I said… ok deliver first thing in the morning he said fine… Well the next day at 4pm I found out it had not been delivered… I called the store… they said they don’t deliver residences until after 5…(even after a missed delivery and no tag was left)
BTW I called customer service and they said the store was right… and they could be busy because of holidays or peak times…(I’m sorry Orlando, do you have a holiday that no one else knows about)…
So basically an extremely poor experience

We called 3 minutes past 5pm because we were trying to find the number and they said too bad we won’t deliver same day. Girls first trip to WDW wanted to make it magical and when I called yesterday they said call back and do same day. It would be easier. Our flight was delayed. This is awful

My Husband who was working out of town, ordered some chocolate covered strawberries for me for Mothers Day… It was suppose to be a surprise but since I went to breakfast in the a. m he told me so I would be home. I waited till about 2pm and nothing so I called to have them delivered to my mothers house because I was going there and figured I would share them with her. About 8:30pm NOTHING. So I called again and they were still in the store. So I asked them how much longer because mothers day is just about Over, Lady got a bit of an attitude telling me they were very busy! OF COURSE your busy it’s mothers day! So that means I don’t get my gift??? I cancelled and told her to refund my husband. attitude again… Well 11PM my mother gets a knock at the door and its them… needless to say she sent them back because my mothers day «Gift» was already ruined! My husband called for a refund and once again lady had attitude and said all i can do is apologize… Apology should have been with NO attitude and to me on My day! NEVER AGAIN! This store needs to be taken over by someone who knows good customer service!

Whoever is running this store, is doing a horrible job. I ordered a V-​Day delivery on Feb 1 to be delivered on Feb 14^th. On Feb 15^th I called this store to learn «corporate messed up our orders, and yours was not fulfilled, but we can deliver it in 2 days». I cancelled my order, requested a refund, and was assured my credit card would be credited. A week later, I still didn’t get a refund so I called the 800 number where I learned that only the store who processed the order can process the credit. I have called the store several times, and am currently on hold after 75 minutes with no answer. Still no edible delivered, no refund given, and no answers from anyone.
THIS STORE IS TERRIBLE!!!

I haven’t been there yet but I’ve got 2 baskets from them this month and LOVED IT! The fruits are so juicy and delicious!!!