Doorstep Delivery Orlando

Very good service! They’ve called me when there’s a question about my order. Always very polite on the phone. Delivery is on time or even sooner than expected. Drivers have always been very nice as well. I have not had a bad experience with this place.

Best delivery service in Orlando.

DO NOT ORDER FROM DENNY’S! They will forget items from your order, call you a liar when you notify them and refuse to refund your money. Terrible service. Save yourself the headache and go elsewhere.

The reviews about this place are far off from MY experience. The food came at the time I was quoted, it was hot out of the box, and the delivery charge was minimal… U have to understand that u have whatever u want delivered to your home and it will be hot. Good deal!!!

First time I used doorstep was okay and easy from their website, only downside was everyone’s food being a little cold once received. Then another day we ordered, the food arrived about 15 min before scheduled time of arrival which was great but food cold again… Though I could say I’d rather pick up at a restaurant, it still won’t stop me ordering because it’s convent for our busy office for our lunch hour

I’ve tried using Doorstop three or four times now for our office lunches. I always place the order at least 24 hours before, thinking that will hopefully make the order on time. No matter how early I pick the Delivery Time to be, it always arrives about an hour after I want it here. The food arrives lukewarm and there is rarely a call to let me know they are «running late». Although I did get three or four phone calls on the first order from a very frustrated (and rude) driver who couldn’t find my location, even though I put very specific directions in the instructions
It’s definitely not worth it — it’s easier to pick a restaurant that has their own delivery or just pick the food up myself than try to wait for this unreliable service.
Also inconvenient is that they state the «delivery hours» for each restaurant but don’t let you choose something closer to when the restaurant opens. I understand that there needs to be time for the order to be placed, picked up, and delivered — but if the restaurant opens at 11am, I order in advance and choose the earliest delivery time (12:15pm), how is it that my food doesn’t get here until almost 1:30pm?
In a nutshell, if you have time to wait around for your food and don’t like it to be hot, then Doorstop is the company for you. Definitely do NOT order from them if you have a deadline or are ordering for a meeting/​event.
**As a follow up, I received a call from Callie with Doorstop the same day as posting this review. Very nice phone call about their efforts to improve their short-​comings, along with the offer of an account credit and delivery coupons so that I’ll try their service again. Any company that goes out of their way to find dissatisfied customers like Callie did is definitely worth a second shot, which I’ll be doing in the coming weeks and will hopefully be able to replace this review :)

extremely poor service, I ordered pick up for a restaurant. When I got to the restaurant, they said they didn’t have the order so I called doorstep delivery. They said they tried to call to confirm the order but couldn’t get in touch with me so they didn’t put it through. So I waited an hour and a half to pick up my food and got nothing when I got there. Stupid policy and extremely poor customer service when I called in.

The only issue I had was with the app. It was not taking my credit card info so I had to switch to my laptop from my phone. Aside from that, the service was good.

Doorstep is great. Granted, there are some bumps in the road, but that’s not always their fault. They are a delivery service and don’t control the food preparation times of the restaurants. Any issues that I’ve had have been resolved in a timely manner and they are adding restaurants all the time to provide variety. You can contact them via, chat and phone for anything. It’s better to use them for multiple orders since so you can split the delivery and service charges. So, don’t complain… that’s what you’re paying for… delivery to your door.

Order lunch for six from The Greek Corner to be delivered at or around noon. Order was placed at 11:23 and even though the restaurant is 5 minutes from our office we did not get it until after 12:30.
Our order was also wrong when we got it. I placed the order and got an itemized receipt that was correct. Whoever got our order at Doorstep entered it wrong, and instead of getting a grilled chicken pizza, we got a side of grilled chicken. Wouldn’t be a big deal except that this is a business luncheon and now we have one rep here that did not get lunch but only a side of chicken. It looks bad on me, and it reflects badly on our business.
I wish they had arrived faster and called to confirm the order.
Thank you Nicole. I edited my post to give you all a better review.

Doorsteps service was friendly„ food was delivered hot at time it was promised Only problem was restraint was out of 2 of the 3 things I wanted.
was called about 1, they just sent something else for the outer.
Charges seam to be a bit high, but if you are stock in & don’t want pizza or Chinese Food.

I’ve been using Doorstep for about two years and I love it, but it does have some pros and cons.
Pros: They rarely forget items and if they do, they will either bring you a new one or take it off your bill. In all of my orders over the years (and there’s been more than I’d like to admit, I’m a little lazy sometimes), they’ve only forgotten items twice. Pretty darn good, I’d say. The wait times can be long sometimes, but it’s normally during peak hours at 6 or 7 o’clock so that’s one of those things that is a con but it is to be expected.
Cons: They’ve been taking a lot of restaurants I like off of Doorstep. It’s frustrating when you’re craving you’re favorite Indian place but you’re also feeling like not wearing pants and watching Netflix and can’t have both because Doorstep is slimming down on their selection. Frustrating.
Overall, I’d say it’s a pretty good service, but I would like it more if they kept adding more variety instead of reducing it.

I should have read the other reviews before using them. I see they often say «we are a little backed up». 2 hours until he got here with my food. I called and girl said he just left the restaurant which is 8 minutes from me 20 minutes later still no food. When he finally did arrive, food was COLD. Worst experience ever! I don’t care what your excuses are, you are a BUSINESS and I expect good service. Even though they comped my meal, it doesn’t make up for cold food.

Horrible customer service. Forgot half our order and then when we called them
about it they said they would bring the rest and never did but still charged us for everything including food we never got.

This was my First time using this delivery service And last time. We placed our order around 11:30am. The time quoted for our delivery to arrive was 12:45. Not bad. Around 12:40 the delivery guy called us to inform us that he’s going to be late… 40 minutes late! He’s running late because he’s having car problems. Our food ended up coming over an hour late. They only waived the delivery fee. We should’ve been compensated more than a delivery fee. Maybe a gift certificate for the next order or a discount. Nope. Awesome customer service

Note: I’ve never written a review of any kind in my life.
I’ve been ordering from doorstep for 4 – 5 months now (Since I moved to Orlando). I’ve always been satisfied with the service. However, I had the great pleasure of meeting David Moskvitz tonight when he delivered my food. He is one of the most pleasant people I’ve ever met. He went above and beyond by calling me and leaving me the cheeriest voicemail that he picked my food on and was on the way. Most drivers would just call and ask for directions (which I don’t mind at all) but his call literally made my night. After a long work week, dealing with someone like him was refreshing. It’s hard to come across people like that and not to mention the customer service. I will ALWAYS be requesting him as my driver. What an asset to the company!!!

If you are feeling super lazy these guys will pick up some food for you and deliver it. You have your choice of tons of places. How can you not like a service like this? We have used them and appreciate having this service available.

Orders are typically delivered as ordered. I’ve had problems using coupon codes for free delivery (received via email) a few times and have to call and have them take the charge off. Inconvenient but they’ve always fixed it.
Expect at least an hour for delivery; not bad if you’re expecting a long wait.

I have used to this service for years and finally am done with their below average service and rudeness of customer service. I also just found out not only do they charge a service fee (which they deserve) but actually mark-​up the restaurants prices (which they DO NOT deserve). If you compare Anh Hong prices via their website and doorstep delivery prices on their site, some items are marked up 60% or more and all items are marked up if you choose to call the restaurant directly. This little fact is conveniently left of their website. I always assumed I was paying the service charge plus tip. Now I find out I am paying service charge and 20% tip on products that they mark up over the restaurants prices. (Only took me a few years to figure it out)
Just beware their «mark up» practice. My experience is that they do deliver 75% in or around an hour and about 15% get the «unacceptable» 2 hr plus with an excuse (mainly blame the restaurant) and just like the other people on Unilocal,I have gotten rude customer care like I am bothering them when I ask about where my food is 90 mins after I placed my hour. Doorstep will never see another dime of business from me.

My last experience with Doorstep Delivery was nothing short of awful. The customer service I experienced at this place was laughable and completely inappropriate.
I ordered lunch to be delivered to my job yesterday. It arrives as ordered, but as I am walking to my cash register to pull out the money for the bill, the delivery driver just bolts out the door and drives away without the money. No time to even react. I assumed he’d be back in to pick up the money shortly after he discovered the mistake. He doesn’t come back for the rest of the day to pick up the money.
At 10:30 that night, a woman who I figure is his supervisor (?) calls me and demands payment. Asks if I’m still at work so they can go pick it up, asks me for a credit card over the phone, etc. etc. Um, no? I’m not at work at 10:30 PM, and I’m not giving you my credit card information over the phone? I don’t even know if you are who you say you are? Completely unprofessional. She starts saying the call is breaking up, so I hang up the call and go to bed. She proceeds to call me back SIX more times in a row, from varying numbers, over and over every few minutes, then calls me again the following morning. All over a 30 dollar bill that THEY walked out on.
The story doesn’t end there. The following morning, after all of these really intrusive after-​business-​hours phone calls, the delivery driver comes BACK into my job demanding payment, completely unprompted. I was at a different job location today, so naturally my coworkers and boss there didn’t know what he was talking about or what to do. Not only did these people harass me for money all night, but now they think they can come into my job at random?! Over a mistake THEY made?
They tell him to call our other location, where I’m working today. He calls me and says he’s going to show up here within an hour to get the payment. He comes in and I pay him, but I explain that I feel the situation was handled extremely unprofessionally, with the multiple late night phone calls, coming into my job unprompted and just generally harassing me consistently over a mistake HE made.
All he says is «Well why didn’t you stop me as I was walking out the door?» (Answer: You bolted out the door super fast, I’m at work and can’t just run out the door after you.) Then I explain that my coworker, who is a delivery driver on the side, always pulls the money from his own paycheck if he messes up a transaction with a customer’s delivery. He responds «Thirty dollars? That’s half what I made yesterday!!» Seriously, I had already given him his payment at this point, and he still had the worst attitude.
I can safely say that after this experience, I will NEVER be ordering from Doorstop Delivery again. The customer service wasn’t just rude, it was embarrassing. Doorstep Delivery, if you’re reading this, get your act together.