Dick’s Sporting Goods

So angry. I went to dicks because supposedly they know sports. WRONG. I got help purchasing a bat for my son. They did not have the bat he wanted so they helped get a different one. 24 hours later i find out it’s illegal to use. Why would you sell someone a bat that their kid can not play with and worse why won’t you let me exchange it? I was told the wrapper was removed and there is nothing they can do. I am here just one day after I bought it. It’s not like he went and played a tournament with it. He unwrapped it for goodness sake.
Now I understand we all have rules. And had the manager explained with some sort of empathy or understanding I wound not have gotten so so angry but he told me it was my job to know my «drop numbers» and that’s what I should have come in with. I don’t even know what that means so I showed him the photos of the bat (and all the numbers on the bat) that we had originally come for and he so rudely said to me that he had no idea what I expect any associate to gain from those photos be said they didn’t have what he needed.
Now I’ve said about ten times. I don’t know a thing about this stuff. I came to Dicks because they are usually so helpful. This manager kept acting as if I had done something wrong and I just don’t get it. There is so much that could have been done. He offered nothing. I gave suggestions and he didn’t even make eye contact when I was taking. He accused me of lying about the date I bought it but I pointed out on my receipt that I had in fact purchased the bat just yesterday.
There is something you can do. You can train your staff to know this information and pass this critical info to customers so this doesn’t happen again. You can hang up signs that say these bats are not allowed in little league. There are SO MANY things you should have done and now that you still can do. (You can also send Mr Manager to some customer service classes and teach him how to tastefully decline a return instead of being defensive and jerk like)
This was a lot of money. You totally missed the mark on this one and I can’t even believe how poorly I was treated by the manager. Shame
On you, Dicks.

Replacing where Nordstrom once stood this new anchor location offers a ton of options for any sport enthusiast. The layout is a bit difficult unless you’re into a specific brand, since they segment them by band name and not item type.
I was looking for some new running hair bands and each brand segment had their own offerings, so I had to walk around to see all the options.
There was only one cashier and about four people in line, so it was a little slow moving. She was friendly, which did help.
Overall: B–
Hard to find specific items without looking everywhere to see all the options. Definitely not a quick in and out shop.

4 stars for an immaculate shop with clearly labeled sections, attentive staff, and its own entrance (which is useful given the fact that it’s located in the FL Mall).
When you walk in you’re struck by how new and neatly organized it is. At first I wandered a bit to check out the sections and try to find swimming accessories. I passed a rack featuring Orlando City Soccer gear (yay– local!), as well as the largest selection of sports leggings I’ve encountered in a while. They seem to have a section for any athletic activity you may be interested in.
I noticed a few signs along the way pointing to a button you can press if you’re needing assistance. Luckily, I didn’t even have to use the button. I was looking at some goggles and earplugs when an English fellow came over and offered help. He helped guide me to the right product for which I’d come and he ran over to get a pricing gun to check the price for me. Just an overall pleasant experience, service-​wise.
After a few quick (and fairly inexpensive) purchases, I’d definitely return if the need arose and recommend it as a one-​stop shop for active folks in town.