D Reids Buy Sell & Trade

I DO NOT RECOMMEND THIS SHOP! DON’T WALK BUT RUN IN THE OPPOSITE DIRECTION!!!
I have a new Husqvarna mower I purchased from Lowes, well a year old. The blade would not engage so I called Lowe’s extended warrantee program and they set up an appointment t for the following Monday. They told me they pick up on a Monday and deliver back the next day. Due to it being Labor Day, they picked up on Tuesday so we expected the mower back Wed.
PROBLEM: THEY ARE IN ORLANDO AND I AM AT LEAST 1 ½ HOUR AWAY. COME TO FIND OUT, FOR SOME REASON THEY COVER WARRANTY WORK FROM THERE TO JACKSONVILLE INCLUDING THE EAST AND WEST COASTS!!!
Hadn’t heard back so I called that Thursday and got a story they were like two weeks behind but received a call saying the problem was not anything under warranty but rather a deck bolt that came off and would be $ 40 to repair. I told them to gonahead and replace the bolt.
I thought I would get the mower serviced but just to change the oil and filter and replace the air filter would have been $ 140!!! I told them to forget it!
Well Monday came and went and no mower! Tuesday I called to see what is going on and got the story that they were in front of my house, called us 8 times and got no answer on our cell phones. I only had one phone call from the number they quoted. I had answered and nobody was on the other end and no voice mail. My other phone received a couple calls, answered and again, nobody there.
AND THE STORIES CONTINUE: As we argue back and forth, the owner, Dave, he gets in touch with the driver etc and he actually says he was calling from in front of the house! I asked well why didn’t he come to the door? We waited at home ALL DAY! His response was that there was no car in the driveway! I asked, well did you ever think that we may actually park our cars IN THE GARAGE!!! HOW ABSOLUTELY STUPID, IGNORANT OR LAZY, take your pick!
Now I have to wait another week before I can get my mower so I either have to rent a trailer to go get it or rent one locally!!! How ridiculous!
Use someone else for your service! Anyone but them!

I say for those who are looking for so certified repair service shop like Reid’s people who listen and respect you as a customer Reid’s is the place! Who works with you on pricing finding a budget that suits you and warranty. can’t put price on that ! Thanks for service Dave keep up the hard work !

Wish I’d seen the CitySearch reviews before being talked into taking my weedeater here for repair. Spent over $ 50 the first time. Got it home and, upon starting, the cord extended to the end and wouldn’t recoil. I called & they said to bring it in, their guy would look at it but he’d just left for the day. Went a week later and the same guy had coincidentally left just 2 minutes before. This rep just printed out a receipt after I explained we’d just gotten it back and I wasn’t interested in spending any more $ on it. Only thing he said is the guy who left would look at it and I’d get a call the next day. 4 days later, right before the holiday, I got a message 1 hour before closing to come pick up my machine without any mention of repairs or cost. On the way there, I called to confirm I was on the way and the girl told me I owed $ 68 and change. I told her I explained to the rep I wasn’t spending more $ on this and he acknowledged me. I thought they were going to provide good customer service by making good on the first repairs that should’ve been complete. This guy, «Jason Trail», claimed to be the owner but
says differently. I am beyond furious that not only did they NOT fix this throroughly the first time but totally ignored my request that I did not want to spend any more $ on an old crappy weedeater. He claims he told me it was an $ 85 minimum, but then why didn’t he have me sign the form stating there’d be no notification if under $ 85? Why didn’t he have me put down the $ 30 fee to examine the equipment? Why did he tell me I’d get a call as to the issue the next day (which never happened)?? BAD customer service by someone falsifying his title. This is what happens when greedy companies prefer the immediate gratification of cash over keeping customers long term. Karma, baby!

Do not recommend. Employees are not honest. It took two weeks to get a flat tire fixed.

Fantastic service! Every person in the shop was friendly and very helpful. The shop was clean and well organized. It’s obvious they take pride in their work and educating their customers. This is my new go to place for service and also to buy.