Brownie’s Septic and Plumbing

I had a great experience with Brownie’s. I used them as a second opinion to another company that told me I need to spend $ 4300 on a new drain field. Brownie’s helped discover that is was tree roots in my tank causing issues, not a drain field issue. They fixed it for $ 180 and saved me thousands of $.

Run from here! Reviewer ‘William B’ on here had the same experience as me!
I plunged a gurgling toilet and had sewage in the tub!
Called them. They were fast. A simple snaking and clean out that they did was all I needed !!
The plumber they sent was as nice as could be in all fairness but after he left the other toilet was gurgling when washing machine ran.
He came back and used my own wire hanger in my toilet and left again. No charge for second trip.
Gurgling still there so I called and they basically said I needed a new drain field for $ 4.5k!!!
Called another company (maitland winter park plumbing) and they came out next day. He found absolutely nothing wrong even when we tried to flood septic tank by running everything at once.
Told us NOTHING indicates the need for a new drain field. Haven’t had a problem since! So glad I got second opinion!

We had some gurgling in our toilet and it was slow to drain, then we made the mistake of plunging it. Next thing you know, sewage in the shower. Not good.
We checked reviews for plumbers (not here, obviously) and found Brownie’s had a good reputation on Google. Our request was to have them come out and clear up the system to make it usable.
Ultimately, we paid for service and they never corrected the problem. Instead of taking the time to evaluate the system, they used our problems as an opportunity to sell us services we didn’t need.
The first guy came out and said we needed to drain our septic tank. We have a wooden gate that gets a bit sticky, so he pulled off a board from the gate and left it tossed on the ground.
When he attempted to pump the septic tank, he asked us to flush the toilet. He told us the pipe he used to drain the tank should be vibrating, but nothing was going through it. Turns out we didn’t need our septic tank drained.
He made the call to his manager and then said another man would need to come out who would need to work inside the house, as the problem was not in the septic tank.
The next man came out, but said he didn’t need to enter the house. He spent some time outside working and told us everything was alright. According to his work order, he said he snaked a drain. We have no way of telling if we needed this service or if it did any good.
Apparently, it didn’t help. The gurgling problems in the toilet continued, so I called my first complaint to Brownie’s and they told us a specialist would come out.
Some specialist. This guy was dressed for the office, not plumbing in the field. He spent five minutes, poked the ground and told us we needed a new septic tank & drain field at a cost of approximately $ 4500.
When we asked him how he came to this conclusion, he wouldn’t answer. Then he spent 15 minutes writing up a quote. Magically, the price dropped a bit when we told him we’d be getting a second opinion.
After spending nearly $ 500 without a real benefit, we brought in an independent plumber. Now this guy was great. He was an older guy with years of experience who spent over an hour listening to us, evaluating our system and assessing the ground.
Bottom line, he said our septic tank was fine, it never needed to be pumped, and there was no immediate need for a drain field. Our problems happened after a torrential rain storm and that affected the drain field. We may need to replace it at some point down the road, but it’s fine right now.
I made my second call to Brownie’s to complain. A manager spoke with me and said that he would send out someone at no charge to evaluate our system. That never happened and he never called back to follow up.
After nearly two weeks, we called back yesterday and repeated the same complaint. A receptionist took notes and promised that we would have a call back today. Unsurprisingly, we never got a call.
We’ve given Brownie’s plenty of time to correct a problem, but they just keep blowing us off.
It seems that Brownie’s preys upon the ignorance of its customers to sell them expensive and unnecessary services. I think that’s the epitome of a scam business.
My recommendation is to avoid Brownie’s Septic and take your business elsewhere.

Zero srars! I have used Brownies in the past and had a good experience. However this time was just terrible! They made me wait for 6 hours, for nothing. I made an appointment a week in advance, the day of the appointment I called after waiting for 4 hours and they told me they would try to find out what time the tech would be there and call me back. After an hour and nothing, I call back again and get the same run around. An hour after that I got a vm from the tech saying that if I don’t call back in 5 minutes my appointment gets bumped! WTF? I call back 20 minutes later only to speak to a jerk that said he was the operation manager and that basically my business was not important to him. He got very rude when I asked him if it was fair to make me wait for over 7 hours, but he can’t wait more than 5 minutes.

HORRIBLE!!!
I called for a plumber today because my toilet has backed up and my whole house smells like a septic tank. They told me that they couldn’t give me a time, but promised they would be here today. I WASTED THE ENTIRE DAY AND THEY NEVER SHOWED UP!!! I called three times and each time I was told to be patient, they will be there. The last time I called it was about 4:45PM. I was concerned because they would be closing at 5. The receptionist said she would call the technician and call me right back. Now its after 5PM. I tried to call and I got a recording saying, «We’re sorry. This number is no longer accepting calls. Try your call later.» WTH!!!
NEVER USE BROWNIE’S SEPTIC AND PLUMBING!!!
They finally showed up about 7:15PM and fixed my plumbing issue in about 20 minutes. I’m so relieved I almost want to give them another star.
… Maybe tomorrow when I’m not still angry.

Thank you Brownie’s. Great service with super quick response to my emergency plumbing issue. Angel took care of our problem and was so nice and helpful.

I made the terrible mistake of referring this company to one of our property investors that resides out state. Problems started to happen almost immediately. They missed quoted and of course had to charge more. They missed the well, which you would literally trip over. They didn’t keep anyone informed of the problems. I had to get involved because of the poor communications and bad working relationships with their vendors. Their well company they said the always use wouldn’t return their calls. What does that tell ya? They wouldn’t take responsibility for their incompetence and it ended up costing the property owner thousands more than initially quoted. The worst part was they had the yard dug up for so long with raw sewage being pumped into opening that the horrific smell chased the $ 1800.00 month tenant away. I gave the owners of the company a call to see if they would step up and do the right thing… They didn’t so beware… use anyone else but Brownies. I will.

Update. They offered me s coupon to try them again. I will update review if I decide to take the offer.

Made an appointment and they gave me a 4 hour (8am-​12pm) Around 11am I decided to call them and ask what is the status and I got a call back from Marcus stating that they are running behind and that the new time will be around 1230pm and at that point I told him 4 hours of waiting is long enough and another ½ an hour is too much. I decided to cancel at that point, It’s a half day wasted doing nothing and just waiting for the service that you are going to pay for so I would be very careful using their service unless you don’t care about your time being wasted.