The guy who owns the company is the one who provides quotes and installation. He seems very nice but forgets his quotes and seems disorganized. He wanted a check for a deposit and I felt uncomfortable doing that so I asked him if he would take my credit card number to secure the order. He said he would and I gave him my cc number. Several weeks later I call him to see why my order is not in. He said he can’t afford the cost of the windows without a deposit. He did not bother to call me.