Bob Heinmiller Air Conditioning Inc

Outstanding service! I have used this company for heating and cooling maintenence and replacement. I had an opportunity to use their electric service and received the same fast professional service. The gentleman was able to diagnose the source of my electrical problem guickly. In no time I had service restored. In addition he gave me some useful information about lights in my bathrooms concerning sensors I did not know I even had and bulb size that were very helpful. Great sevice at a fair price.

We first called Bob Heinmiller AC when we moved into our College Park home about seven years ago. (This company is Not to be confused with Heinmiller Heating and Cooling who I have used in the past and liked very much. I didn’t realize I called the wrong company until they came out — then it was too late and I went with it). So anyway, Bob Heinmiller AC installed a new AC unit for us and for the past six years we had them come out at least every year for service. They did OK, we thought, but all they did was routine maintenance.
We have moved out of the area and are selling the house and a home inspection revealed some issue with the AC. We called Bob Heinmiller on Wednesday to set up an appointment for Friday with the clear understanding that we were driving in from out of town to meet the technician. We had several conversations with office person on Wednesday and sent a copy of the inspection report which showed specifically what things needed to be addressed by a tech. The appointment was scheduled between 2 – 4. On Friday, we are waiting for the technician’s arrival when the office calls at 1:30 to tell us they have decided the «work is too much to do and they won’t be coming today». We basically pleaded for them to send someone, even if just to service the unit and they said no, they were too busy. Then, we asked for the model number of the unit (that THEY INSTALLED) so that we could try and find someone else to come out on short notice but she said she really couldn’t tell because there were several units listed.
Scrambling, we then called a company recommended by our realtor, (No Sweat AC and Heating), and fortunately, the owner was willing to come out, even though he was swamped with work. Not only did he service the unit, he discovered the problem, which was a split in the line that was allowing attic air and cooled air to mix. He fixed the line and then secured it so that it wouldn’t split again (which is what should have been done when it was first installed and what should at least have been discovered during the last few years of service by Bob Heinmiller). There are too many other companies out there I strongly recommend DO NOT USE BOB HEINMILLER.

I have used Bob Heinmiller for years on my own residence, and I have referred them to my customers needing AC services too. Just yesterday they came out to my home to do the annual service, and the condensate line broke off at the unit. When the builder’s AC company installed it originally they glued the line in place, and Bill from Heinmiller was afraid they would have to replace the whole pan.
He called into the office and they sent out their most senior technician who was able to remove the glued-​in section of pipe, and I was able to avoid replacing the costly pan. I asked how much the replacement would have been, if he had not come out and made that extra effort. He told me it would have been about $ 700 for the part and labor.
I think that is all you need to know about Bob Heinmiller’s AC. By the way, there was no extra charge for sending out the second technician.

We purchased a complete new Lennox system a few years back. Our house didn’t have good air flow to the bedrooms so we paid to have the ducts redone to correct the problem. The salesman at the time was a mechanical PE so I had some confidence in the installation. We opted for the extended warranty and the best air filter to help with allergies. They added vents and ran new duct work. We paid over $ 10,000 to install a 3 ton unit and ended up with a wind tunnel in some rooms and hot spots in others. The master bedroom is 4 degrees off from the rest of the house and the new vent over the bed sounds like a wind storm in the middle of the night. We’ve never seen the energy savings that we were told about, probably due to the temperature imbalance. They installed the wrong grilles in some places because they didn’t have the right ones on the truck.
Over time I have spoken with Bob Heinmiller A/​C several times. At a home show and by phone. They say that the sales guy that sold us our system made all kinds of mistakes and they would make it right. I have been referred to the service manager more than once and he calls me and tells me that he’s going to round up the parts and come make it right. He’s going to call me in a few days when he gets the right grills in. Well, you guessed it, the call never comes. My calls were never returned. I’ve pretty much given up on getting them to make the installation right. I’ll end up paying someone else to fix it. I hope they do a better job of honoring the extended warranty that we purchased from them if we ever need it.
I wll say the Lennox equipment is decent. We have had any problems and it will blow cold air all day long and then some. Use these guys at your own risk. I wish I had chosen another contractor.