AT&T

I went here one afternoon to inquire about upgrading my iphone. I was promptly greeted by a young lady with an iPad. She was very kind and very pleasant. Answered all of my questions about my upgrading to the iPhone 6. But, and you know there is always a but she tried to upsell me on some U-​verse packages for my home.
I have been coming to this location for many years. Have been there when it’s been extremely busy, and today there were very few people there.
It’s definitely worth a visit if you want to touch and feel some of the new products. I will visit this location again in the future.

Help was prompt but not exactly helpful, more of a car salesman or robot. He did know his facts and his numbers well but in the end we went elsewhere.

They sold me a «New» Lifeproof case at this location that was missing parts! It was on sale, according to the rep, because it was an older version. I found out later that the box had been opened and resealed AND the headphone jack plug was missing. What a hassle. The box was not marked in any way, other than «sale». Everyone knows that the attraction to Lifeproofs is in their being waterproof. ATT knew exactly what they were doing when they put this one back on the rack with new cases.
Shame on you ATT, and especially this store. Using dishonest tactics to rip off customers for the sake of a little extra revenue.

This review is for this store, not AT&T in general. I went in 2 times to exchange a new unopened phone. (It was a huge mess that warranted lots of phone calls and 2 store visits but I won’t get into that.) The first time, Dec 30, 2014, I was greeted when I entered and told someone would be with me shortly. I was helped by a young man named Johnny. He was friendly, personable, easy-​going, and in great spirits. He couldn’t help me (again, big mess), but he did advise me on what to do next.
The second time I made the mistake of going at dinner time. On January 2^nd. There was a huge queue. It was easily over an hour wait, with 11+ customers ahead of me. After 30 minutes of waiting and tummy grumbling I left. I got a bite to eat and came back an hour later and my name was now #1 on the queue! (They must have bypassed me because I saw others who had come in after me were being helped. But I appreciate them leaving my name on.) After a few minutes I was helped by Jose, another young man who was very personable, friendly, and easy-​going (customer service= +). Ultimately, they didn’t have the phone I wanted, but Jose found another store in the area that had it in stock and set me up with an appointment so I could go there and switch it.
The store looked a bit weird because it was huge and there was a lot of space not being used. There were phones, tablets, accessories, and watches on display with some chairs and tables around to sit and wait. But not enough for as many people were in the queue. Also, there were 2 or 3 employees that appeared to just be greeters and were standing around while all these people were waiting.

I got excellent service from Gabriella. I went in this morning to sell back my iphone 5. She took care of everything for me within 5 – 10 minutes.

Came in for an exchange on a product of lesser value. The person I spoke with was rude. The item I was exchanging was new in box and they still refused to give me store credit that I wanted to spend in the that store. AT&Ts employment structure is pretty much garbage. If they aren’t making commission from your purchase your pretty much useless to them.

I know this place must be crazy on the weekends, so we went during the week to upgrade a phone. Michael was our rep, he was super awesome. He took his time, went over everything. Even sold me on AT&T Uverse. He got me a better deal on Uverse than when I called AT&T to inquire about it. He wasn’t pushy at all, very down to earth. He actually seemed like the only person working in there. There were a lot of employees just standing around talking to each other, even when customers were coming in. I would definitely go back in to see him. Thankfully I have his business card to double check on his availability.
The Store itself was cleaned and well organized. There were many phones and accessories to choose from. My only complaint would be the other employees that didn’t seem like they even wanted to be there.
So if you head on in ask for Michael Cancio.